Civility in the Workplace

Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, is losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits of Civility In The Workplace are countless and will pay off immensely in every aspect of your job. Module One: Getting Started Module Two: Introduction Module Three: Effective Work Etiquette Module Four: Costs and Rewards Module Five: Conflict Resolution Module Six: Getting to the Cause Module Seven: Communication Module Eight: Negotiation Module Nine: Indentifying Your Need Module Ten: Writing a Civility Policy Module Eleven: Implementing the Policy Module Twelve: Wrapping Up Duration: 60-90 minutes