It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a mutually beneficial way. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive. Module One: Getting Started Module Two: New Hires Module Three: It's About Interacting and Influencing Module Four: Dealing With Rumors, Gossip, and Half-Truths Module Five: Office Personalities (I) Module Six: Office Personalities (II) Module Seven: Getting Support for Your Projects Module Eight: Conflict Resolution Module Nine: Ethics Module Ten: You Are Not an Island Module Eleven: Social Events Outside of Work Module Twelve: Wrapping Up Duration: 60-90 minutes

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made. With our Customer Support course, you will discover new opportunities in customer support services via the internet, but also how to use these opportunities to your advantage. Module One: Getting Started Module Two: What Is Customer Service? Module Three: Challenges Module Four: Email Module Five: SMS Module Six: Webchat Module Seven: Multi-Channel Apps Module Eight: Support Ticket Apps Module Nine: Documentation Module Ten: Feedback Module Eleven: Be Proactive Module Twelve: Wrapping Up Duration: 60-90 minutes