You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. Our Learn Six Sigma course will provide an introduction to this way of thinking that has changed so many corporations in the world. This course will give you an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in your organizations. Module One: Getting Started Module Two: Understanding Lean Module Three: Liker's Toyota Way Module Four: The TPS House Module Five: The Five Principles of Lean Business Module Six: The First Improvement Concept (Value) Module Seven: The Second Improvement Concept (Waste) Module Eight: The Third Improvement Concept (Variation) Module Nine: The Fourth Improvement Concept (Complexity) Module Ten: The Fifth Improvement Concept (Continuous improvement) Module Eleven: The Improvement Toolkit Module Twelve: Wrapping Up Duration: 60-90 minutes

Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided with a strong set of skills including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business. Module One: Getting Started Module Two: Who We Are and What We Do Module Three: Establishing Your Attitude Module Four: Identifying and Addressing Their Needs Module Five: Generating Return Business Module Six: In-Person Customer Service Module Seven: Giving Customer Service over the Phone Module Eight: Providing Electronic Customer Service Module Nine: Recovering Difficult Customers Module Ten: Understanding When to Escalate Module Eleven: Ten Things You Can Do To WOW Every Time Module Twelve: Wrapping Up Duration: 60-90 minutes