Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, committing to apply the concepts every day consistently is the key to changing and adopting new behaviours in a short amount of time. Module One: Getting Started Module Two: Getting Organized, Part One Module Three: Getting Organized, Part Two Module Four: Managing Time Module Five: Getting It All Done On Time Module Six: Special Tasks Module Seven: Verbal Communication Skills Module Eight: Non-Verbal Communication Skills Module Nine: Empowering Yourself Module Ten: The Team of Two Module Eleven: Taking Care of Yourself Module Twelve: Wrapping Up Duration: 60-90 minutes

Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it. These biases are grown in each individual and can greatly influence the day-to-day decisions that are made both at home and at work. Our Unconscious Bias course will introduce you to the ideas and techniques for defining and understanding different unconscious biases. It will show the effects that these biases have on the culture and the business practices of a company. The course will also cover the steps to introduce a successful unconscious bias training program in your organization. Module One: Getting Started Module Two: What is Unconscious Bias? Module Three: Types of Unconscious Bias (I) Module Four: Types of Unconscious Bias (II) Module Five: Types of Unconscious Bias (III) Module Six: Effects on Company Module Seven: Mitigating Unconscious Bias Module Eight: Training Module Nine: Promote Inclusion Module Ten: Benefits Module Eleven: Handling Complaints Module Twelve: Wrapping Up Duration: 60-90 minutes