Understanding Social Media is about communicating the right way. We communicate more through electronic means than face-to-face, and talking on a phone has been replaced with texting. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out. Social media channels are becoming the main form of communication and you will learn how social media and the workplace can work together. Module One: Getting Started Module Two: What is Social Media? Module Three: Defining Your Social Media Policy (I) Module Four: Defining Your Social Media Policy (II) Module Five: Creating a Living Document Module Six: Keeping an Eye on Security Module Seven: Rules to Follow When Posting (I) Module Eight: Rules to Follow When Posting (II) Module Nine: Benefits of Social Media Module Ten: The Pitfalls of Social Media Module Eleven: Listen to Your Customers Module Twelve: Wrapping Up Duration: 60-90 minutes

Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The Communication Strategies course will help you understand the different methods of communication and how to make the most of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved. Module One: Getting Started Module Two: The Big Picture Module Three: Understanding Communication Barriers Module Four: Paraverbal Communication Skills Module Five: Non-Verbal Communication Module Six: Speaking Like a STAR Module Seven: Listening Skills Module Eight: Asking Good Questions Module Nine: Appreciative Inquiry Module Ten: Mastering the Art of Conversation Module Eleven: Advanced Communication Skills Module Twelve: Wrapping Up Duration: 60-90 minutes