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ISO 19011:2018 Guidelines for Auditing Management Systems Workshop & Qualification OVERVIEW The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. We unpack the ISO standard in its finest details and share practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes expert reflection on how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of Auditing Module 2: Managing an Audit Programme Module 3: Conducting an Audit Module 4: Competence and Evaluation of Auditors PREREQUISITES - Technical and/or business education - Experience in automotive quality management, especially in handling complaints and regress - Education and experience in assessing technical product and process risks CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 5 half-days CLASS SIZE Up to 16 delegates

ISO 19011:2018 Guidelines for Auditing Management Systems Workshop & Qualification OVERVIEW The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. We unpack the ISO standard in its finest details and share practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes expert reflection on how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of Auditing Module 2: Managing an Audit Programme Module 3: Conducting an Audit Module 4: Competence and Evaluation of Auditors PREREQUISITES - Technical and/or business education - Experience in automotive quality management, especially in handling complaints and regress - Education and experience in assessing technical product and process risks CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 5 half-days CLASS SIZE Up to 16 delegates

ISO 19011:2018 Guidelines for Auditing Management Systems Workshop & Qualification OVERVIEW The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. We unpack the ISO standard in its finest details and share practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes expert reflection on how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of Auditing Module 2: Managing an Audit Programme Module 3: Conducting an Audit Module 4: Competence and Evaluation of Auditors PREREQUISITES - Technical and/or business education - Experience in automotive quality management, especially in handling complaints and regress - Education and experience in assessing technical product and process risks CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 5 half-days CLASS SIZE Up to 16 delegates

ISO 19011:2018 Guidelines for Auditing Management Systems Workshop & Qualification OVERVIEW The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. We unpack the ISO standard in its finest details and share practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes expert reflection on how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of Auditing Module 2: Managing an Audit Programme Module 3: Conducting an Audit Module 4: Competence and Evaluation of Auditors PREREQUISITES - Technical and/or business education - Experience in automotive quality management, especially in handling complaints and regress - Education and experience in assessing technical product and process risks CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 5 half-days CLASS SIZE Up to 16 delegates

ISO 14001:2015 Environmental Management ISO14001P OVERVIEW Businesses are becoming more aware of environmental implications in their daily operations and services. Identify the structure and requirements of an effective environmental management system and what it means to you. This course will not only cover the accepted principles of the environmental standard but will give each participant a detailed understanding of the methodology to implement and manage the environmental management system within their organization. The ISO 14001 framework allows you to cut waste, prevent pollution and increase operating efficiency. In this course, you will learn the best way to implement and maintain an EMS according to the ISO 14001 standard within an organization. This course explains the standard and you will learn how to report on the effective implementation and maintenance of a management system. It contains everything you need to know about an EMS and how organizations can get optimal benefits, improve loss prevention, reduce risk, and improve efficiency. TARGET AUDIENCE - Product & Process Engineers - Maintenance Engineers - Managers, Supervisors, and Consultants who will be part of an EMS Implementation Team - Anyone involved in the implementation, maintenance, supervision, or auditing of an ISO 14001 EMS TRAINING CONTENT - Understanding the requirements of an EMS - Implement systems based on ISO 14001 - Understanding the benefits of an EMS (Organisation & Stakeholders) - Understand the requirements of the ISO 14001 standard - Manage environmental risk and drive continual improvement - Apply Plan-Do-Check-Act to process planning, improvements, and monitoring performance - Evaluate how to apply concepts and principles for ISO 9001 to existing processes - Understanding all clauses within the standard - Identify cost savings with greater emphasis on resource waste and energy management within the organization - Quantify, Monitor & Control the impact of operations on the environment at the present and into the future COURSE PRE-REQUISITES None DURATION 16 hours (2 full days or 4 half-days) CLASS SIZE Up to 16 delegates

ISO 14001:2015 Environmental Management ISO14001P OVERVIEW Businesses are becoming more aware of environmental implications in their daily operations and services. Identify the structure and requirements of an effective environmental management system and what it means to you. This course will not only cover the accepted principles of the environmental standard but will give each participant a detailed understanding of the methodology to implement and manage the environmental management system within their organization. The ISO 14001 framework allows you to cut waste, prevent pollution and increase operating efficiency. In this course, you will learn the best way to implement and maintain an EMS according to the ISO 14001 standard within an organization. This course explains the standard and you will learn how to report on the effective implementation and maintenance of a management system. It contains everything you need to know about an EMS and how organizations can get optimal benefits, improve loss prevention, reduce risk, and improve efficiency. TARGET AUDIENCE - Product & Process Engineers - Maintenance Engineers - Managers, Supervisors, and Consultants who will be part of an EMS Implementation Team - Anyone involved in the implementation, maintenance, supervision, or auditing of an ISO 14001 EMS TRAINING CONTENT - Understanding the requirements of an EMS - Implement systems based on ISO 14001 - Understanding the benefits of an EMS (Organisation & Stakeholders) - Understand the requirements of the ISO 14001 standard - Manage environmental risk and drive continual improvement - Apply Plan-Do-Check-Act to process planning, improvements, and monitoring performance - Evaluate how to apply concepts and principles for ISO 9001 to existing processes - Understanding all clauses within the standard - Identify cost savings with greater emphasis on resource waste and energy management within the organization - Quantify, Monitor & Control the impact of operations on the environment at the present and into the future COURSE PRE-REQUISITES None DURATION 16 hours (2 full days or 4 half-days) CLASS SIZE Up to 16 delegates

ISO 14001:2015 Environmental Management ISO14001P OVERVIEW Businesses are becoming more aware of environmental implications in their daily operations and services. Identify the structure and requirements of an effective environmental management system and what it means to you. This course will not only cover the accepted principles of the environmental standard but will give each participant a detailed understanding of the methodology to implement and manage the environmental management system within their organization. The ISO 14001 framework allows you to cut waste, prevent pollution and increase operating efficiency. In this course, you will learn the best way to implement and maintain an EMS according to the ISO 14001 standard within an organization. This course explains the standard and you will learn how to report on the effective implementation and maintenance of a management system. It contains everything you need to know about an EMS and how organizations can get optimal benefits, improve loss prevention, reduce risk, and improve efficiency. TARGET AUDIENCE - Product & Process Engineers - Maintenance Engineers - Managers, Supervisors, and Consultants who will be part of an EMS Implementation Team - Anyone involved in the implementation, maintenance, supervision, or auditing of an ISO 14001 EMS TRAINING CONTENT - Understanding the requirements of an EMS - Implement systems based on ISO 14001 - Understanding the benefits of an EMS (Organisation & Stakeholders) - Understand the requirements of the ISO 14001 standard - Manage environmental risk and drive continual improvement - Apply Plan-Do-Check-Act to process planning, improvements, and monitoring performance - Evaluate how to apply concepts and principles for ISO 9001 to existing processes - Understanding all clauses within the standard - Identify cost savings with greater emphasis on resource waste and energy management within the organization - Quantify, Monitor & Control the impact of operations on the environment at the present and into the future COURSE PRE-REQUISITES None DURATION 16 hours (2 full days or 4 half-days) CLASS SIZE Up to 16 delegates

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011