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IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 4 half days CLASS SIZE Up to 16 delegates

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 4 half days CLASS SIZE Up to 16 delegates

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 4 half days CLASS SIZE Up to 16 delegates

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 4 half days CLASS SIZE Up to 16 delegates

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 4 half days CLASS SIZE Up to 16 delegates

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

Business success depends on employees, who are invaluable assets. Recognizing their excellence validates hard work and creates a motivating culture. Employee recognition supports organizational goals and boosts morale and standards. The Recognizing Employee Excellence course offers tools to design effective recognition programs, enhancing team alignment with company goals and increasing job satisfaction, productivity, and results. Module One: Getting Started Module Two: Recognition Basics A Recognition Culture Appreciation vs. Recognition Maslow’s Hierarchy of Needs The Benefits The Psychology of Recognition Module Three: Types of Recognition Peer-to-Peer Recognition Manager-to-Employee Recognition Team Recognition Celebrating Milestones Performance-Based Recognition Module Four: Types of Rewards Recognition vs. Rewards Extrinsic vs. Intrinsic Rewards Monetary Rewards Non-Monetary Rewards Wellness-Based Rewards Module Five: Creating a Recognition Culture Align Recognition to Values Leadership Commitment Fun Recognition Initiatives Recognize Excellence Beyond Metrics Offer Responsibility Module Six: Designing a Recognition Program Setting Clear Objectives Launching the Recognition Program Communicating the Program to Employees Tracking Success Sustainability and Long-Term Planning Module Seven: Effective Recognition Strategies Tailoring Recognition to Individual Employees Formal Recognition Programs Informal and Spontaneous Recognition Recognition for Remote Work Social Media Strategies Module Eight: Recognition of Best Practices Frequency of Recognition Timeliness of Recognition Sincerity and Personalization Public vs. Private Implementing Best Practices in the Organization Module Nine: Recognition and Well-Being Understanding the Connection Promoting a Positive Work Environment Recognizing Work-Life Balance Creating Personal Goals Sense of Belonging Module Ten: Feedback and Performance Recognition Providing Constructive Feedback Celebrating Goal Achievements The Role of Emotional Intelligence Driving Continuous Improvement Elevating Recognition in Meetings Module Eleven: Overcoming Challenges Dealing with Recognition Inequality Avoid Recognition Fatigue Budget Constraints Making It Personal Beyond Yearly Recognition Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee-manager relationship. This is key in keeping an organization and employees aligned, which improves performance and productivity, in Performance Management. When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a streamlined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill set and make them a more valuable employee through feedback and coaching. Module One: Getting Started Module Two: The Basics (I) What is Performance Management? How Does Performance Management Work? Tools Module Three: The Basics (II) Three Phase Process Assessments Performance Reviews Module Four: Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Module Five: Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Module Six: 360 Degree Feedback What is 360-degree Feedback? Versus Traditional Performance Review The Components Module Seven: Competency Assessments Competency Assessment Defined Implementation Final Destination Module Eight: Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Module Nine: Motivation Key Factors The Motivated Organization Identifying Personal Motivators Evaluating and Adapting Module Ten: The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Module Eleven: Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)