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Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop. With our Networking (Outside the Company) workshop, you will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your networking strategy. Module One: Getting Started Module Two: The Benefits of Networking Outside of Work Create a Solid Network Meet Strategic Alliance Partners Generate Leads Position Yourself Module Three: Networking Obstacles Time Constraints Saying the Wrong Thing Where to go to Network Fear of Rejection Module Four: Networking Principles Develop Contacts Organize Your Contacts Follow-Up Maintain Relationships Module Five: Why Network? Gain Trust Be visible Be an insider Gain Advantage Module Six: How to Build Networks Physical Networking Groups Attend Networking Events Social Networking Sites Create a Networking Referral List Module Seven: Online Networking Tools Social Networks Blogs Chat Rooms Email Module Eight: Develop Interpersonal Relationships Be Specific Keep your Word Maintain Boundaries Invest Time Module Nine: Common Networking Mistakes Taking Before Giving Assumptions Reaching too High Assuming Tools Create Connections Module Ten: Time Management Prioritize Contacts Create Group Activities Connect Online Schedule Your Network Activities Module Eleven: Manage Personal and Professional Network Be Responsive Give Back Separate Personal and Business Activities Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? Coaching and mentoring focus on how to coach your employees better to achieve higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting. Module One: Getting Started Module Two: Defining Coaching and Mentoring What is Coaching? What is Mentoring? Introducing the GROW Model Module Three: Setting Goals Goals in the context of GROW Identifying Appropriate Goal Areas Setting SMART Goals Module Four: Understanding the Reality Getting a Picture of Where You Are Identifying Obstacles Exploring the Past Module Five: Developing Options Identifying Paths Choosing Your Final Approach Structuring a Plan Module Six: Wrapping it All Up Creating the Final Plan Identifying the First Step Getting Motivated Module Seven: The Importance of Trust What is Trust? Trust and Coaching Building Trust Module Eight: Providing Feedback The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development Module Nine: Overcoming Roadblocks Common Obstacles Re-Evaluating Goals Focusing on Progress Module Ten: Reaching the End How to Know When You've Achieved Success Transitioning the Coach Wrapping it All Up Module Eleven: How Mentoring Differs from Coaching The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Business success depends on employees, who are invaluable assets. Recognizing their excellence validates hard work and creates a motivating culture. Employee recognition supports organizational goals and boosts morale and standards. The Recognizing Employee Excellence course offers tools to design effective recognition programs, enhancing team alignment with company goals and increasing job satisfaction, productivity, and results. Module One: Getting Started Module Two: Recognition Basics A Recognition Culture Appreciation vs. Recognition Maslow’s Hierarchy of Needs The Benefits The Psychology of Recognition Module Three: Types of Recognition Peer-to-Peer Recognition Manager-to-Employee Recognition Team Recognition Celebrating Milestones Performance-Based Recognition Module Four: Types of Rewards Recognition vs. Rewards Extrinsic vs. Intrinsic Rewards Monetary Rewards Non-Monetary Rewards Wellness-Based Rewards Module Five: Creating a Recognition Culture Align Recognition to Values Leadership Commitment Fun Recognition Initiatives Recognize Excellence Beyond Metrics Offer Responsibility Module Six: Designing a Recognition Program Setting Clear Objectives Launching the Recognition Program Communicating the Program to Employees Tracking Success Sustainability and Long-Term Planning Module Seven: Effective Recognition Strategies Tailoring Recognition to Individual Employees Formal Recognition Programs Informal and Spontaneous Recognition Recognition for Remote Work Social Media Strategies Module Eight: Recognition of Best Practices Frequency of Recognition Timeliness of Recognition Sincerity and Personalization Public vs. Private Implementing Best Practices in the Organization Module Nine: Recognition and Well-Being Understanding the Connection Promoting a Positive Work Environment Recognizing Work-Life Balance Creating Personal Goals Sense of Belonging Module Ten: Feedback and Performance Recognition Providing Constructive Feedback Celebrating Goal Achievements The Role of Emotional Intelligence Driving Continuous Improvement Elevating Recognition in Meetings Module Eleven: Overcoming Challenges Dealing with Recognition Inequality Avoid Recognition Fatigue Budget Constraints Making It Personal Beyond Yearly Recognition Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 14001:2015 Occupational Health & Safety Management System ISO45001P OVERVIEW ISO 45001 is an international standard for occupational health and safety management systems. It provides a framework to improve employee safety, reduce workplace risks, and create better, safer working conditions. This standard helps organizations proactively enhance their health and safety performance by identifying and controlling potential hazards, reducing accidents, and ensuring compliance with legal and regulatory requirements. Implementing ISO 45001 demonstrates a company's commitment to protecting its workforce and can lead to improved organizational resilience and productivity. TARGET AUDIENCE Managers, Supervisors, and anyone involved in ensuring the safety of employees within an organization TRAINING CONTENT - The history and purpose of ISO 45001:2018 - The structure and benefits of ISO 45001:2018 - The verbs used in ISO 45001:2018 - Clauses 1 - 10 of ISO 45001:2018 COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Identifying potential hazards and risks and making them part of the day-to-day business is important. Safety should be the priority as every business must face the reality of risks and hazards. Through our Risk Assessment and Management course, you will be aware of hazards and risks you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment. Module One: Getting Started Module Two: Identifying Hazards and Risks What is a Hazard? What is a Risk? Consult with Employees Likelihood Scale Module Three: Seeking Out Problems Before They Happen (I) Unique to Your Business Walk Around Long-Term and Short-Term Common Issues Module Four: Seeking Out Problems Before They Happen (II) Ask “What would happen if….?” External Events Worst Case Scenarios Consequence Scale Module Five: Everyone’s Responsibility See it, Report it! If It Is Not Safe Don’t Do It Take Appropriate Precautions Communicating to the Organization Module Six: Tracking and Updating Control Measures What is a Control Measure? Your Business Procedures Are They Adequate? Updating and Maintaining Module Seven: Risk Management Techniques Reduce the Risk Transfer the Risk Avoid the Risk Accept The Risk Module Eight: General Office Safety and Reporting Accident Reports Accident Response Plan Emergency Action Plan Training and Education Module Nine: Business Impact Analysis Gather Information Identify Vulnerabilities Analyze Information Implement Recommendations Module Ten: Disaster Recovery Plan Make It Before You Need It Test, Update, and Repeat Hot, Warm, and Cold Sites Keep Documentation Simple and Clear Module Eleven: Summary Of Risk Assessment What are the Hazards? Who Might be Harmed? Are Current Control Measures Sufficient? If Not, Change Control Measures Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

VDA Global MMOG/LE ID960 BACKGROUND AND TOPICS The Global Materials Management Operations Guideline / Logistics Evaluation (Global MMOG/LE) is an established industry standard that provides a unified assessment procedure for evaluating automotive logistics suppliers. The tool enables OEMs and suppliers to assess the logistical performance capabilities of the (sub)suppliers and the internal processes. It focuses on the following aspects: • Unified evaluation of supply chain management, for both internal and external use • Definition of supply chain management components in order to support continual improvement and enhance supplier performance • Basis for benchmarking and identifying best-practice criteria This training provides an overview of Global MMOG/LE including its objectives and benefits; it explains how to prepare for a supplier evaluation, plan the evaluation, analyze the results and draw up an action plan. TARGET AUDIENCE The training is aimed at: - Logisticians - Purchasers - Managers, employees in supplier management/supplier integration OBJECTIVES - Ensure you understand the structure of Global MMOG/LE - Ensure you know the Global MMOG/LE criteria for assessing suppliers - Apply the tool and know which features should be included in a supplier evaluation process. - Analyze results from the Global MMOG/LE, draw up effective action plans and know how to apply the Global MMOG/LE tool correctly. CONCEPT AND METHODOLOGY Alternating lectures and interactive individual and group exercises, plus a series of case studies, each building on the prior, help participants transfer the lessons learned to their professional practice. Special attention is paid to options for sharing experiences. PREREQUISITES FOR ATTENDANCE There are no special requirements for attending this training. CERTIFICATE At the end of this training course, participants will receive a certificate of attendance. It is also possible to sit a test after the training. After passing the test, the participants will receive the respective certificate of qualification. DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

Communication issues alone make it a challenging job, and recognizing these challenges will help you become a great teleworker. Through Remote Working, your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. You will establish the additional skills needed to be successful in your work-from-home environment. Module One: Getting Started Module Two: Core Skills Required Self-Management Time Management Organizing and Planning Communication Module Three: Self-Management (I) Solving Problems on Your Own Being and Staying Motivated You Have More Freedom, Don't Abuse It You and Only You are Accountable Module Four: Self-Management (II) Recognize and Remove Bad Habits Reflect on Mistakes, and Learn from Them Establish Good Habits Be Assertive With Yourself Module Five: Time Management (I) Build a Little Flexibility Into Your Schedule Identify and Remove Time Wasters Working with Time Zones Using Free Time Wisely Module Six: Time Management (II) The Urgent/Important Matrix Setting and Sticking to Deadlines The Glass Jar: Rocks, Pebbles, Sand, and Water Recognize When You Are Procrastinating Module Seven: Organization and Planning (I) Plan for Additional Stress When to Seek Help Being Proactive, not Reactive Establish Priorities and Attainable Goals Module Eight: Organization and Planning (II) Setting up Your Home Office Remove Unneeded or Distracting Items When Technology Fails? Develop a Normal Working Day Module Nine: Communication (I) Stay in the Loop Use the Correct Medium Be Clear and To the Point Virtual Communication Can Be Impersonal Module Ten: Communication (II) Open and Frequent Communication Share Your Information Have a Collaborative Attitude Setting Expectations with Family and Friends Module Eleven: Additional Challenges Building Trust and Rapport Feeling Isolated Always in the Office Lack of or Less Feedback Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Those who successfully implement time management strategies control their workload instead of reacting to crises daily—stress declines and productivity soars! These effective individuals focus on tasks with the greatest impact on themselves and their organization. The Time Management workshop will cover strategies to help you learn these crucial techniques. You will gain skills in personal motivation, delegation, organization, and crisis management. We'll cover all this and more in the workshop. Module One: Getting Started Module Two: Discovering Your Productivity Rhythm Know Your Energy Work-Life Balance Taking Regular Breaks The Multitasking Myth Time Batching Module Three: Managing Time with Goals SMART Goals Visualizing Your Goals The 4 P’s Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal Module Four: Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive Chunk, Block, and Tackle Ready, Fire, Aim! Module Five: Tackling Procrastination Why We Procrastinate Overcoming Procrastination Eat That Frog! S.T.I.N.G Dealing With Workplace Distractions Module Six: Organizing Your Workspace De-Clutter Managing Workflow Organizing Office Supplies Dealing With Email Using Calendars Module Seven: Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance Module Eight: Setting a Ritual What is a Ritual? Morning Rituals Nightly Rituals Example Rituals Using Rituals to Maximize Time Module Nine: Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile Module Ten: Dealing with Time Barriers Unexpectedly Long Tasks When Others are Inefficient Life Events Fear of Failure The Power of Positive Thinking Module Eleven: The Benefits of Good Time Managements Improved Quality of Work Greater Confidence Reduced Stress Increased Career Prospects Team Collaboration Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID382 VDA 6.3:2023 Certified Process Auditor OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.3 Auditor, you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers, and as a service provider. PREREQUISITES - A copy of your certificate of qualification for the training "VDA 6.3:2023 – Process Auditor – Qualification” - Proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 or qualification for VDA Quality Manager and Internal Auditor - Proof of knowledge of the Automotive Core Tools (ID 415:2022 or ID 417:2019) or two-day training from another provider + Automotive Core Tools Quiz from VDA QMC - Proof of a least five years of full-time professional experience at the production company, and at least two years in quality-related fields of activity (personal data sheet). Admission to the exam is only granted after a successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance of the auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: - a preparation phase (30 minutes) - an audit simulation (25 minutes) - a formulation, evaluation, and justification of findings (10 minutes) - an interview (5-10 minutes) For preparation, you may use the written training materials handed out (incl. standards) during the VDA training you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number.

ISO 17025:2017 Testing & Calibration Laboratories Requirements ISO17025P OVERVIEW ISO/IEC 17025:2017 is an international standard that specifies the general requirements for the competence, impartiality, and consistent operation of laboratories. It applies to all organizations performing laboratory activities, regardless of the number of personnel. This standard enables laboratories to demonstrate they operate competently and generate valid results, thereby promoting confidence in their work both nationally and internationally. TARGET AUDIENCE Laboratory Technicians Quality Assurance Professionals Laboratory Managers and Supervisors Quality Control Specialists Regulatory Compliance Officers Auditors TRAINING CONTENT - The history and purpose of ISO 17025:2017 - The structure and benefits of ISO 17025:2017 - The verbs used in ISO 17025:2017 - Clauses 1 - 8 of ISO 17025:2017 COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Core Tools II (SPC & MSA) Compact CT201C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports achieving planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the training program deals with statistical methods in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 2 full days or 4 half-days CLASS SIZE Up to 16 delegates

You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills workshop will help you work towards being an unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Module One: Getting Started Module Two: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Three: Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It Module Four: Making Small Talk and Moving Beyond The Four Levels of Conversation Module Five: Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness Module Six: Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh… I’ve Forgotten Your Name Module Seven: Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up Module Eight: Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together Module Nine: Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus Module Ten: Negotiation Basics Preparation Opening Bargaining Closing Module Eleven: Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)