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Identifying potential hazards and risks and making them part of the day-to-day business is important. Safety should be the priority as every business must face the reality of risks and hazards. Through our Risk Assessment and Management course, you will be aware of hazards and risks you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment. Module One: Getting Started Module Two: Identifying Hazards and Risks What is a Hazard? What is a Risk? Consult with Employees Likelihood Scale Module Three: Seeking Out Problems Before They Happen (I) Unique to Your Business Walk Around Long-Term and Short-Term Common Issues Module Four: Seeking Out Problems Before They Happen (II) Ask “What would happen if….?” External Events Worst Case Scenarios Consequence Scale Module Five: Everyone’s Responsibility See it, Report it! If It Is Not Safe Don’t Do It Take Appropriate Precautions Communicating to the Organization Module Six: Tracking and Updating Control Measures What is a Control Measure? Your Business Procedures Are They Adequate? Updating and Maintaining Module Seven: Risk Management Techniques Reduce the Risk Transfer the Risk Avoid the Risk Accept The Risk Module Eight: General Office Safety and Reporting Accident Reports Accident Response Plan Emergency Action Plan Training and Education Module Nine: Business Impact Analysis Gather Information Identify Vulnerabilities Analyze Information Implement Recommendations Module Ten: Disaster Recovery Plan Make It Before You Need It Test, Update, and Repeat Hot, Warm, and Cold Sites Keep Documentation Simple and Clear Module Eleven: Summary Of Risk Assessment What are the Hazards? Who Might be Harmed? Are Current Control Measures Sufficient? If Not, Change Control Measures Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Those who successfully implement time management strategies control their workload instead of reacting to crises daily—stress declines and productivity soars! These effective individuals focus on tasks with the greatest impact on themselves and their organization. The Time Management workshop will cover strategies to help you learn these crucial techniques. You will gain skills in personal motivation, delegation, organization, and crisis management. We'll cover all this and more in the workshop. Module One: Getting Started Module Two: Discovering Your Productivity Rhythm Know Your Energy Work-Life Balance Taking Regular Breaks The Multitasking Myth Time Batching Module Three: Managing Time with Goals SMART Goals Visualizing Your Goals The 4 P’s Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal Module Four: Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive Chunk, Block, and Tackle Ready, Fire, Aim! Module Five: Tackling Procrastination Why We Procrastinate Overcoming Procrastination Eat That Frog! S.T.I.N.G Dealing With Workplace Distractions Module Six: Organizing Your Workspace De-Clutter Managing Workflow Organizing Office Supplies Dealing With Email Using Calendars Module Seven: Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance Module Eight: Setting a Ritual What is a Ritual? Morning Rituals Nightly Rituals Example Rituals Using Rituals to Maximize Time Module Nine: Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile Module Ten: Dealing with Time Barriers Unexpectedly Long Tasks When Others are Inefficient Life Events Fear of Failure The Power of Positive Thinking Module Eleven: The Benefits of Good Time Managements Improved Quality of Work Greater Confidence Reduced Stress Increased Career Prospects Team Collaboration Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID510 TISAX Assessment with VDA ISA CONTENT Protecting business processes and information, even under difficult boundary conditions, is a central task of corporate management. The TISAX model (Trusted Information Security Assessment Exchange) was developed for this purpose under the VDA umbrella. TISAX facilitates the cross-organizational recognition of information security assessments and creates a common testing and exchange standard for this purpose. It is based on the VDA Information Security Assessment (VDA ISA), a questionnaire that can be used for self-assessment, but which also serves as a basis for issuing the TISAX label by the testing service providers. In this training, you will learn how to implement measures for a successful TISAX assessment in your own company using central VDA ISA requirements as examples. You will also receive an overview of the structure and content of the requirements catalog. OBJECTIVES - You will learn to create a basis for decision-making and to develop a TISAX roadmap for implementation in the company. - You will become familiar with the necessary processes and measures for a successful TISAX assessment. - You will become familiar with different tools for successfully implementing corresponding measures in your own company. - You will be able to implement the VDA ISA requirements using practical examples. CONCEPT & METHODS The training alternates between technical presentations and group work. Using examples, you will try out in practice what the implementation of VDA ISA requirements means in concrete terms and what you need to pay attention to. TARGET AUDIENCE Persons who would like to carry out a self-assessment of their company‘s information security in accordance with VDA ISA, who are preparing for a TISAX audit, or who would like to develop themselves further in general automotive-specific standards and systematic methods in the area of information security. PREREQUISITES FOR ATTENDANCE Basic knowledge of risk- and process-oriented management systems (ISO 9001 or IATF 16949) is an advantage. SUPPLEMENTARY MATERIAL VDA ISA 6.0 CERTIFICATE OF ATTENDANCE You will receive a certificate of attendance at the end of the training. DURATION 2 full days (in-person) or 4 half-days (online) CLASS SIZE Up to 12 delegates

Statistical Process Control (SPC) CT201SPC OVERVIEW Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments. TARGET AUDIENCE QA managers, quality engineers, manufacturing engineers, technical warranty managers, chemists, quality analysts, CQI coordinators, quality auditors, quality technicians, and SPC coordinators. TRAINING CONTENT - Understand how SPC integrates into the total quality system - - Data collection check sheet - Select and use Control Charts xbar/R, xbar/S for variables - Basics of attribute Charts - Establish control chart limits - Establish rules for out-of-control occurrences - Histogram and Process Capability pp/ppk and cp/cpk - Demonstrate an understanding of troubleshooting using Pareto and Scatter Diagram - Differentiate the implementation and management issues associated with SPC COURSE PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

The Creative Problem Solving workshop will give you an overview of the entire creative problem-solving process, as well as key problem-solving tools that you can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. Module One: Getting Started Module Two: The Problem-Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Module Three: Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Module Four: Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Module Five: Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Module Six: Generating Solutions (I) Brainstorming Basics Brainwriting and Mind Mapping Duncker Diagrams Module Seven: Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Module Eight: Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Module Nine: Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Module Ten: Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Module Eleven: Recording Lessons Learned Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop, you will learn the needed skills in planning and implementing a successful meeting. The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills. Module One: Getting Started Module Two: Planning and Preparing (I) Identifying the Participants Choosing the Time and Place Creating the Agenda Module Three: Planning and Preparing (II) Gathering Materials Sending Invitations Making Logistical Arrangements Module Four: Setting up the Meeting Space The Basic Essentials The Extra Touches Choosing a Physical Arrangement Module Five: Electronic Options Overview of Choices Available Things to Consider Making a Final Decision Module Six: Meeting Roles and Responsibilities The Chairperson The Minute Taker The Attendees Variations for Large and Small Meetings Module Seven: Chairing a Meeting (I) Getting Off on the Right Foot The Role of the Agenda Using a Parking Lot Module Eight: Chairing a Meeting (II) Keeping the Meeting on Track Dealing with Overtime Holding Participants Accountable Module Nine: Dealing with Disruptions Running in and Out Cell Phone and PDA's Ringing Off on a Tangent Personality Conflict Module Ten: Taking Minutes What are Minutes? What do I Record? A Take-Home Template Module Eleven: Making the Most of Your Meeting The 50 Minute Meeting Using Games Giving Prizes Stuffed Magic Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a mutually beneficial way. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive. Module One: Getting Started Module Two: New Hires Company Core Values Building Relationships Encourage Respect Setting Ground Rules Module Three: It's About Interacting and Influencing Dealing with Different Personalities Build a Culture of Collaboration Be Nice to Everyone (Not Just Those That Can Help You) Be a Team Player Module Four: Dealing With Rumors, Gossip, and Half-Truths It's Effects on Morale Reinforce the Truth with Facts Do Not Participate Deal With it Swiftly Module Five: Office Personalities (I) Complainer Gossiper Bully Negative Ned/Nancy Module Six: Office Personalities (II) Information Keeper Know-it-All The Apple-Polisher Nosey Neighbor Module Seven: Getting Support for Your Projects Gain Trust Through Honesty Be Assertive Blow Your Own Horn Make Allies Module Eight: Conflict Resolution The Importance of Forgiveness Neutralizing Emotions The Benefits of a Resolution The Agreement Frame Module Nine: Ethics Benefits of an Ethical Environment Lead by Example Ensuring Ethical Behavior Addressing Unethical Behavior Module Ten: You Are Not an Island Never Burn a Bridge Take the High Road Trust is a Two Way Street Don't Hide in Your Office Module Eleven: Social Events Outside of Work How to Decline Politely Rules When Attending Meeting New People Conversation Do's and Don'ts Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 17025:2017 Testing & Calibration Laboratories Requirements ISO17025P OVERVIEW ISO/IEC 17025:2017 is an international standard that specifies the general requirements for the competence, impartiality, and consistent operation of laboratories. It applies to all organizations performing laboratory activities, regardless of the number of personnel. This standard enables laboratories to demonstrate they operate competently and generate valid results, thereby promoting confidence in their work both nationally and internationally. TARGET AUDIENCE Laboratory Technicians Quality Assurance Professionals Laboratory Managers and Supervisors Quality Control Specialists Regulatory Compliance Officers Auditors TRAINING CONTENT - The history and purpose of ISO 17025:2017 - The structure and benefits of ISO 17025:2017 - The verbs used in ISO 17025:2017 - Clauses 1 - 8 of ISO 17025:2017 COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Core Tools II (SPC & MSA) Compact CT201C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports achieving planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the training program deals with statistical methods in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 2 full days or 4 half-days CLASS SIZE Up to 16 delegates

Regardless of how it is characterized, it is important to get the right balance to ensure that you have a motivated workforce. The Employee Motivation workshop will give you several types of tools to become a great motivator, including goal-setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program. Module One: Getting Started Module Two: A Psychological Approach Herzberg's Theory Of Motivation Maslow's Hierarchy of Needs The Two Models and Motivation Module Three: Object-Oriented Theory The Carrot The Whip The Plant Module Four: Using Reinforcement Theory A History of Reinforcement Theory Behavior Modification in Four Steps Appropriate Uses in the Workplace Module Five: Using Expectancy Theory A History of Expectancy Theory Understanding the Three Factors Using the Three Factors to Motivate in the Workplace Module Six: Personality's Role in Motivation Identifying Your Personality Type Identifying Others' Personality Type Motivators by Personality Type Module Seven: Setting Goals Goals and Motivation Setting SMART Goal Evaluating and Adapting Module Eight: A Personal Toolbox Building Your Motivational Plan Encouraging Growth and Development Getting Others to See the Glass Half-Full Module Nine: Motivation On the Job The Key Factors Creating a Motivational Organization Creating a Motivational Job Module Ten: Addressing Specific Morale Issues Dealing with Individual Morale Problems Addressing Team Morale What To Do When the Whole Company is De-Motivated Module Eleven: Keeping Yourself Motivated Identifying Personal Motivators Maximizing Your Motivators Evaluating and Adapting Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

With these skills, you can obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur. Our Critical Thinking workshop will lead you to be a more rational and disciplined thinker. It will reduce your bias which will provide a greater understanding of your environment. This workshop will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance. Module One: Getting Started Module Two: Components of Critical Thinking Applying Reason Open Mindedness Analysis Logic Module Three: Non-Linear Thinking Step Out of Your Comfort Zone Don't Jump to Conclusions Expect and Initiate Change Being Ready to Adapt Module Four: Logical Thinking Ask the Right Questions Organize the Data Evaluate the Information Draw Conclusions Module Five: Critical Thinkers (I) Active Listening Be Curious Be Disciplined Be Humble Module Six: Critical Thinkers (II) Seeing the Big Picture Objectivity Using Your Emotions Being Self-Aware Module Seven: Evaluate Information Making Assumptions Watch out for Bias Ask Clarifying Questions SWOT Analysis Module Eight: Benefits of Critical Thinking Being More Persuasive Better Communication Better Problem Solving Increased Emotional Intelligence Module Nine: Changing Your Perspective Limitations of Your Point of View Considering Others Viewpoint Influences on Bias When New Information Arrives Module Ten: Problem Solving Identify Inconsistencies Trust Your Instincts Asking Why? Evaluate the Solution(s) Module Eleven: Putting It All Together Retaining Your New Skills Reflect and Learn From Mistakes Always Ask Questions Practicing Critical Thinking Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Having a strong team will benefit any organization and will lead to more success than not. The Teamwork And Team Building workshop will encourage you to explore the different aspects of a team, as well as ways that you can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Module One: Getting Started Module Two: Defining Success What is a Team? An Overview of Tuckman and Jensen’s Four-Phase Model Module Three: Types of Teams The Traditional Team Self-Directed Teams E-Teams Module Four: The First Stage of Team Development – Forming Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Five: The Second Stage of Team Development – Storming The Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Six: The Third Stage of Team Development – Norming The Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Seven: The Fourth Stage of Team Development – Performing Hallmarks of this Stage What To Do As A Leader What To Do As A Follower Module Eight: Team Building Activities The Benefits and Disadvantages Team-Building Activities That Won’t Make People Cringe Choosing a Location for Team-Building Module Nine: Making the Most of Team Meetings Setting the Time and the Place Trying the 50-Minute Meeting Using Celebrations of All Sizes Module Ten: Solving Problems as a Team The Six Thinking Hats Encouraging Brainstorming Building Consensus Module Eleven: Encouraging Teamwork Some Things to Do Some Things to Avoid Some Things to Consider Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)