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ID510 TISAX Assessment with VDA ISA CONTENT Protecting business processes and information, even under difficult boundary conditions, is a central task of corporate management. The TISAX model (Trusted Information Security Assessment Exchange) was developed for this purpose under the VDA umbrella. TISAX facilitates the cross-organizational recognition of information security assessments and creates a common testing and exchange standard for this purpose. It is based on the VDA Information Security Assessment (VDA ISA), a questionnaire that can be used for self-assessment, but which also serves as a basis for issuing the TISAX label by the testing service providers. In this training, you will learn how to implement measures for a successful TISAX assessment in your own company using central VDA ISA requirements as examples. You will also receive an overview of the structure and content of the requirements catalog. OBJECTIVES - You will learn to create a basis for decision-making and to develop a TISAX roadmap for implementation in the company. - You will become familiar with the necessary processes and measures for a successful TISAX assessment. - You will become familiar with different tools for successfully implementing corresponding measures in your own company. - You will be able to implement the VDA ISA requirements using practical examples. CONCEPT & METHODS The training alternates between technical presentations and group work. Using examples, you will try out in practice what the implementation of VDA ISA requirements means in concrete terms and what you need to pay attention to. TARGET AUDIENCE Persons who would like to carry out a self-assessment of their company‘s information security in accordance with VDA ISA, who are preparing for a TISAX audit, or who would like to develop themselves further in general automotive-specific standards and systematic methods in the area of information security. PREREQUISITES FOR ATTENDANCE Basic knowledge of risk- and process-oriented management systems (ISO 9001 or IATF 16949) is an advantage. SUPPLEMENTARY MATERIAL VDA ISA 6.0 CERTIFICATE OF ATTENDANCE You will receive a certificate of attendance at the end of the training. DURATION 2 full days (in-person) or 4 half-days (online) CLASS SIZE Up to 12 delegates

Statistical Process Control (SPC) CT201SPC OVERVIEW Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments. TARGET AUDIENCE QA managers, quality engineers, manufacturing engineers, technical warranty managers, chemists, quality analysts, CQI coordinators, quality auditors, quality technicians, and SPC coordinators. TRAINING CONTENT - Understand how SPC integrates into the total quality system - - Data collection check sheet - Select and use Control Charts xbar/R, xbar/S for variables - Basics of attribute Charts - Establish control chart limits - Establish rules for out-of-control occurrences - Histogram and Process Capability pp/ppk and cp/cpk - Demonstrate an understanding of troubleshooting using Pareto and Scatter Diagram - Differentiate the implementation and management issues associated with SPC COURSE PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

The Creative Problem Solving workshop will give you an overview of the entire creative problem-solving process, as well as key problem-solving tools that you can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. Module One: Getting Started Module Two: The Problem-Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Module Three: Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Module Four: Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Module Five: Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Module Six: Generating Solutions (I) Brainstorming Basics Brainwriting and Mind Mapping Duncker Diagrams Module Seven: Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Module Eight: Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Module Nine: Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Module Ten: Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Module Eleven: Recording Lessons Learned Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. The Collaborative Business Writing workshop will give you the knowledge and skills to collaborate with others and create that important document. You will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing. Module One: Getting Started Module Two: What is Collaborative Business Writing? Clarifying the Objective Practical Writing Approaches Collaborative Writing Strategies Collaborative Writing Patterns Module Three: Types of Collaborative Business Writing Parallel Construction – ‘cut and paste’ Parallel Construction – ‘puzzle’ Sequential Summative Construction Integrating Construction Module Four: Collaborative Team Members Team Leader Selection Chief Editor Designation Characteristics of Team Members Ways to Build a Collaborative Writing Team Module Five: Collaborative Tools and Processes Outlines and Storyboards Collaborative Planning Collaborative Revision Collaborative Team Cohesion Module Six: Setting Style Guidelines Voice and Person Format Consistent Spelling of Commonly Used Words Numbers as Words or Figures Module Seven: Barriers to Successful Collaborative Writing Hoarding Innovation Search Knowledge Transfer Module Eight: Overcoming Collaborative Writing Barriers Practicing T-shaped Management Building a Network of Alliances Implementing Enablers Assessing the Culture and Areas for Improvement Module Nine: Styles of Dealing with Conflict Ensure that Good Relationships are the First Priority Keep People and Problems Separate Pay Attention to the Interests that are Being Presented Listen First, Talk Second Module Ten: Tips for Successful Business Writing Collaboration Determine Purpose Formulate Outline and Organizational Format Selection of Team Leader Assign Writing Tasks and Associated Duties Module Eleven: Examples of Collaborative Business Writing Writing Emails Writing Reports Writing Training Manuals Writing Company Handbooks Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID410 VDA 2 PPA - Production Process & Product Approval BACKGROUND AND TOPICS VDA Volume 2 ”Quality Assurance for Supplies” describes the basic requirements for sampling of serial parts submission for automotive serial parts. As an integral part of quality planning, the standard regulates the correct submission of all relevant documents and parts to the customer. This ensures that the supplier understands and implements the customer’s expectations so that the product can be manufactured to maximum customer satisfaction. This training acquaints the participants with this VDA standard as a method for application. TARGET AUDIENCE This training is for quality managers, quality engineers, personnel from purchasing, design and development, logistics or production concerned with quality-relevant tasks and all interested personnel in the automotive industry. OBJECTIVES Within the framework of this training, the participants learn what efficient sampling to the customer means and how a PPA procedure is successfully deployed and documented in the initial sample report. The content and structure of the VDA Volume 2 are explained and reference is given to significant German legal and statutory regulations (e.g., BGB, HGB, ProdHaftG, GPSG, KBA, IMDS, REACH). The participants learn about the basic sequence of PPA and sampling, planning and coordination of the PPA procedure, incl. chronological integration into the product engineering process. The trigger matrix, sampling levels, process validation and dealing with small-scale series are further topics, as well as an explanation of the necessary organisation-specific regulation requirement. CONCEPT AND METHODS During this training, technical lectures and case examples alternate to support the transfer of the topics, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Working knowledge of ISO/TS or IATF 16949 basic requirements and experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daimler AG), as well as general basic knowledge of the VDA volumes is advantageous. Attendance of VDA training ”Maturity Level Assurance for New Parts” is recommended. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 2 DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. The Supervising Others workshop will help you become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline. Module One: Getting Started Module Two: Setting Expectations Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing Module Three: Setting Goals Understanding Cascading Goals The SMART Way Helping Others Set Goals Module Four: Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Module Five: Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence Module Six: Implementing Delegation Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation Module Seven: Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback Module Eight: Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday Module Nine: Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team Module Ten: Tips for Special Situations What to Do If You’ve Been Promoted from within the Team What to Do If You’re Leading a Brand New Team What to Do if You’re Taking on an Established Team Module Eleven: A Survival Guide for the New Supervisor Ask the Right Questions of the Right People Go to Gemba Keep Learning! Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees. To prevent Workplace Violence, everyone must be able to identify individuals who may be prone to violence. Our workshop will help you recognize certain behaviors, and lower the risk of escalated situations. This workshop will help you identify the warning signs, as well as give you coping and response tools. Module One: Getting Started Module Two: What is Workplace harassment? How to Identify Costs to your business Module Three: Identifying The Bully Abusive Workplace Behaviors Bullying and Personality Disorders Narcissism Module Four: How to Handle Workplace Violence Types of Behavior Target the Behavior, Not the Person Implement an Action Plan Module Five: Risk Assessment (I) Understanding Anger and Aggression Defusing & De-escalating Strategies Communication Skills Tactical Options Module Six: Risk Assessment (II) Identifying the Hazard Assessing the Risk Controlling the Risk Evaluating & Review Module Seven: Being the Victim What Is Not Considered Bullying Steps to take Module Eight: Checklist for Employers 4 Step Process Addressing all Employees Code of Ethics Policy and Procedures Module Nine: Interview Process Identify a Bully in the Interview Process Warning Signs Role Play Module Ten: Investigation Process Advising your Supervisor Lodging the Complaint Initial Response The Investigation The Findings Review & Closure Module Eleven: Developing a Workplace Harassment Policy Scope Philosophy Principles Intent Options Informal Complaint Process Formal Investigation process Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

A respectful work environment is crucial to your team’s success and contributes to a stronger work reputation. By accepting differences in values and perspectives, we can grow as a team with shared knowledge. While respect is often taught at a young age, adults must also model respectful behaviors. Remember, all team members are responsible for being respectful and positively addressing conflicts to maintain a healthy, safe work environment. Our Respect in the Workplace workshop will give you the tools and conversation to help empower your team to recognize behaviors that influence performance within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and the skills to communicate and recognize one another are practiced. Module One: Getting Started Module Two: What is Respect Defining Respect Self-Respect Owed Respect vs Earned Respect Measuring Respect Respect for the Workplace Module Three: The Respectful Employee Common Characteristics The Importance of Mutual Respect Earning Respect Enhancing Professionalism Being Liked vs Being Respected Module Four: Disrespectful Behavior Why these Behaviors Arise Discrimination Bullying Harassment What is Not Harassment Module Five: Managing Emotions Meaning Of Emotions Negative Emotions at Work Choosing Your Reactions Absorbing Other Peoples Emotions The Positive Outcome Module Six: Respectful Communication Approaches Self-Awareness Active Listening Nonverbal Communication Verbal Communication Constructive Disagreement Module Seven: The Inclusive Mindset The Inclusive Leader Diversity vs Inclusion Types of Workplace Diversity Creating an Inclusive Workplace The Power of Words Module Eight: Employee Recognition Recognition and Respect The Halo Effect Giving Recognition The Communication Component Improving Employee Recognition Module Nine: The R's of Respect Recognition Responding Reporting Roles and Responsibilities Rising Above Module Ten: Building a Respectful Workplace It Starts With You Team Contribution Respecting Space and Boundaries Workplace Ethics Policies on Respect Module Eleven: Benefits to the Business Productivity and Knowledge Employee Engagement Job Satisfaction The Welcoming Environment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

The productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and co-workers healthy. In the Office Health and Safety course, you will learn the core skills that will help you identify common illnesses, understand how they spread, recognize symptoms, apply treatment and prevention techniques, and establish an emergency response plan. Module One: Getting Started Module Two: Common Winter Illnesses I Cold Cold Sores Influenza Pneumonia Module Three: Common Winter Illnesses II Conjunctivitis Sore Throat Strep Throat Norovirus/ Viral Gastroenteritis Module Four: Cold/ Cold Sores How it Spreads Symptoms Treatment Prevention Module Five: Influenza How it Spreads Symptoms Treatment Prevention Module Six: Pneumonia How it Spreads Symptoms Treatment Prevention Module Seven: Sore Throat/ Strep Throat How it Spreads Symptoms Treatment Prevention Module Eight: Norovirus/ Viral Gastroenteritis How it Spreads Symptoms Treatment Prevention Module Nine: Keeping Office Clean Dusting HEPA Filters Disinfecting Surfaces Daily Trash Disposal Module Ten: Stay/ Go Home Offer Paid Sick Days Early Release With Pay Alternative Work Days Work From Home Module Eleven: Emergency Response Plan (ERP) Develop ERP Communicate ERP Evaluate ERP Revise ERP Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID318 VDA 6.5 Product Auditor Qualification BACKGROUND AND TOPICS Product audits are an especially important method to ensure product quality in the automotive industry. VDA 6.5 is a guideline for managing product audit programmes that allows organisations to develop a classification scheme adapted to their products. With a VDA 6.5 product audit, you can identify customer wishes, review products in this respect, and initiate potential improvement actions. This makes VDA 6.5 an efficient tool to further develop the QM system and products of an organisation. Well-qualified auditors are necessary for the implementation. In this training they can acquire specific expertise. TARGET AUDIENCE This training is for personnel who plan or conduct product audits. OBJECTIVES In this one-day training, participants are acquainted with the structure of audit programmes and the sequence of a product audit – from planning and conducting to the follow-up, reporting and correction actions to be implemented. Methods are presented for identifying possible risks and product improvements to sustainably reduce the complaints ratio. CONCEPTS AND METHODS During the training, technical lectures, discussions and exchange of experience alternate. PREREQUISITES FOR ATTENDANCE Participants should already be familiar with product audits. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 6.5 (not included in course fee) DURATION 1 full day or 2 half days CLASS SIZE Up to 12 delegates

Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop, you will become more confident and relaxed in front of an audience which will translate into a successful speaking event. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give you some basic public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power. Module One: Getting Started Module Two: Identifying Your Audience Performing a Needs Analysis Creating an Audience Profile Identifying Key Questions and Concerns Module Three: Creating a Basic Outline Outlining the Situation Identifying the Task That Had to Be Performed Listing the Actions You Took Revealing the Results Module Four: Organizing the Program Making Organization Easy Organizational Methods Classifying and Categorizing Module Five: Fleshing It Out Identifying Appropriate Sources Establishing Credibility The Importance of Citations Module Six: Putting It All Together Writing Your Presentation Adding a Plan B Reviewing, Editing, and Rewriting Module Seven: Being Prepared Checking Out the Venue Gathering Materials A 24-Hour Checklist Module Eight: Overcoming Nervousness A Visit from the Boss Preparing Mentally Physical Relaxation Techniques Appearing Confident in Front of the Crowd (Even If You Don’t Feel That Way) Module Nine: Delivering Your Speech (I) Starting on the Right Foot Using Visual Aids Checking the Volume of Your Voice Module Ten: Delivering Your Speech (II) Adjusting on the Fly Gauging Whether Breaks Are Required Wrapping Up and Winding Down Module Eleven: Questions and Answers Ground Rules Answering Questions That Sound Like an Attack Dealing with Complex Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Imagine a realm where business processes are optimized, waste is minimized, and customer expectations are exceeded- this is the world of Lean Six Sigma. Lean Six Sigma is a process improvement methodology that merges the power of Lean and Six Sigma approaches. Lean process, which is based on the principle of continuous improvement, aims to eliminate waste while maximizing value for the customer. On the other hand, Six Sigma is a data-driven approach that focuses on reducing variation and defects in processes, using statistical analysis and problem-solving techniques. Together, Lean Six Sigma has revolutionized the ways organizations operate and succeed and can be applied to any industry or business process. Module One: Getting Started Module Two: Introduction to Lean Six Sigma What is Six Sigma? What is Lean? The History Elements of Lean Six Sigma Who Needs Lean Six Sigma? Module Three: Lean Six Sigma Principles Focus on the Customer Find the Root Cause Eliminate Waste to Create Flow Communicate With the Team Flexible and Responsive Environment Module Four: The Phases of Six Sigma (DMAIC) Define Measure Analyze Improve Control Module Five: The Phases of Six Sigma (DMADV) Define Measure Analyze Design Verify Module Six: Waste Management Muda, Muri, Mura The Wastes of Lean Value-Added vs. Non-Value-Added The Laws The Cost of Waste Module Seven: The Principles of Lean Manufacturing Value Value Stream Flow Pull Perfection Module Eight: Project Selection and Management Selecting and Scoping Projects Project Management Kaizen Change Management Leadership Skills Module Nine: Lean Six Sigma Techniques Brainstorming The S System Benchmarking Poka-yoke Gemba Walk Module Ten: Tools to Drive Change Value Stream Mapping Pareto Chart Cause-and-Effect Analysis The Whys Histogram Module Eleven: Business Advantages Error Reduction Increased Revenue Reduced Costs Customer Loyalty Employee and Team Development Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)