ISO 17025:2017 Testing & Calibration Laboratories Requirements ISO17025P OVERVIEW ISO/IEC 17025:2017 is an international standard that specifies the general requirements for the competence, impartiality, and consistent operation of laboratories. It applies to all organizations performing laboratory activities, regardless of the number of personnel. This standard enables laboratories to demonstrate they operate competently and generate valid results, thereby promoting confidence in their work both nationally and internationally. TARGET AUDIENCE Laboratory Technicians Quality Assurance Professionals Laboratory Managers and Supervisors Quality Control Specialists Regulatory Compliance Officers Auditors TRAINING CONTENT - The history and purpose of ISO 17025:2017 - The structure and benefits of ISO 17025:2017 - The verbs used in ISO 17025:2017 - Clauses 1 - 8 of ISO 17025:2017 COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

VDA Global MMOG/LE ID960 BACKGROUND AND TOPICS The Global Materials Management Operations Guideline / Logistics Evaluation (Global MMOG/LE) is an established industry standard that provides a unified assessment procedure for evaluating automotive logistics suppliers. The tool enables OEMs and suppliers to assess the logistical performance capabilities of the (sub)suppliers and the internal processes. It focuses on the following aspects: • Unified evaluation of supply chain management, for both internal and external use • Definition of supply chain management components in order to support continual improvement and enhance supplier performance • Basis for benchmarking and identifying best-practice criteria This training provides an overview of Global MMOG/LE including its objectives and benefits; it explains how to prepare for a supplier evaluation, plan the evaluation, analyze the results and draw up an action plan. TARGET AUDIENCE The training is aimed at: - Logisticians - Purchasers - Managers, employees in supplier management/supplier integration OBJECTIVES - Ensure you understand the structure of Global MMOG/LE - Ensure you know the Global MMOG/LE criteria for assessing suppliers - Apply the tool and know which features should be included in a supplier evaluation process. - Analyze results from the Global MMOG/LE, draw up effective action plans and know how to apply the Global MMOG/LE tool correctly. CONCEPT AND METHODOLOGY Alternating lectures and interactive individual and group exercises, plus a series of case studies, each building on the prior, help participants transfer the lessons learned to their professional practice. Special attention is paid to options for sharing experiences. PREREQUISITES FOR ATTENDANCE There are no special requirements for attending this training. CERTIFICATE At the end of this training course, participants will receive a certificate of attendance. It is also possible to sit a test after the training. After passing the test, the participants will receive the respective certificate of qualification. DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

ID415 VDA Automotive Core Tools Professional CONTENTS Successful project work requires knowledge of planning processes and methods, along with an understanding of how the methods are related. You will become familiar with the basic tools of quality management and learn how to apply them in an efficient and targeted manner. The training provides an overview of the current status and application of the Core Tools in the automotive and supply industry, intending to improve relations with customers and suppliers, ensure high process and product quality, solve problems that occur systematically, and avoid the repetition of faults. The options for use are discussed in detail. These tried-and-tested methods are required in quality planning and steering. They include tools such as advanced quality planning (maturity level assurance and advanced product quality planning), Failure Mode and Effects Analysis (FMEA), Measurement System Analysis (VDA 5 and MSA), Production Part Approval Process (PPAP), VDA 2 and Production Process and Product Approval, Statistical Process Control (SPC) and the 8D method. OBJECTIVES - Understand the importance of the Automotive Core Tools in the automotive industry. - Familiarise yourself with the individual methods and their structures. - Know what differentiates the various methods, and what they have in common. - Familiarise yourself with the areas of application of various methods and apply them appropriately in the product development process. METHODS The methods and procedural models are presented, discussed and illustrated using examples from actual practice. The program alternates between lectures and group work. The group tasks help the participants to transfer the lessons learned to their professional practice. Brief case studies are used to illustrate the practical relevance of the tools. Special attention is paid to opportunities for sharing experiences. TARGET AUDIENCE - Employees in product and process development or production, - Managers wishing to obtain an overview of the Core Tools for quality management and how they are interrelated, so they can use this expertise to strengthen their organization, and prospective process and system auditors. PREREQUISITES FOR ATTENDANCE Basic knowledge of quality management in the automotive industry is an advantage. CERTIFICATE OF QUALIFICATION After passing the knowledge test (60%+), you will receive a certificate of qualification. DURATION 5 full days or 10 half-days

You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills workshop will help you work towards being an unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Module One: Getting Started Module Two: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Three: Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It Module Four: Making Small Talk and Moving Beyond The Four Levels of Conversation Module Five: Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness Module Six: Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh… I’ve Forgotten Your Name Module Seven: Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up Module Eight: Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together Module Nine: Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus Module Ten: Negotiation Basics Preparation Opening Bargaining Closing Module Eleven: Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID381 VDA 6.3:2023 Qualified Process Auditor CONTENT This training provides you with the basics for performing process audits according to VDA 6.3, considering the process-oriented approach and customer-specific requirements for comprehensive application in the automotive industry. OBJECTIVES - Become familiar with the general requirements and fundamental principles of VDA 6.3. - Know how to use and perform risk analysis technically correctly. - Apply the questionnaire in practice using the process elements (P1–P7). - Identify the relevant risks using the process audit, to point out potentials and ensure a reliable evaluation. - Obtain and explain a comparable result based on the evaluation system. - Carry out process audits both internally and on the premises of your suppliers independently and in a technically correct manner. CONCEPT & METHODS This training alternates between technical presentations, practical exercises, and case studies to support the transfer of what has been learned into your working practice. Special emphasis is placed on opportunities to exchange experiences. SUPPLEMENTARY MATERIAL - VDA Volume 6.3:2023 - the publication and shipping is included in the course fee, however please note that any additional local customs or delivery fees are for the customer's account. - For the current edition of the VDA 6.3 process audit, a new evaluation and documentation tool has been developed as a web application. Users can obtain the VDA 6.3 Analysis Tool from the VDA QMC webshop: www.webshop.vda.de/qmc TARGET AUDIENCE - Employees from QM departments who perform process audits in their own organization (internally) - Employees from QM departments who perform process audits in the supply chain (externally) - External auditors (deployed as service providers) PREREQUISITES Internal Process Auditor - Minimum 3-day auditor qualification based on DIN EN ISO 19011 - Passing the Automotive Core Tools quiz, OR ACT Qualification (ID 415:2021 or ID 417:2019) OR minimum 2-day ACT training course + passing the ACT Quiz - 3 years professional experience, at least 1 year in quality management Supplier Process Auditor - As per Internal Process Auditor - PLUS ADDITIONAL EXPERIENCE - 5 years of professional experience, at least 2 years in quality management CERTIFICATE OF QUALIFICATION After passing the multiple choice knowledge test you will receive a Certificate of Qualification DURATION 4 full days or 8 half-days CLASS SIZE Up to 12 delegates

It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee-manager relationship. This is key in keeping an organization and employees aligned, which improves performance and productivity, in Performance Management. When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a streamlined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill set and make them a more valuable employee through feedback and coaching. Module One: Getting Started Module Two: The Basics (I) What is Performance Management? How Does Performance Management Work? Tools Module Three: The Basics (II) Three Phase Process Assessments Performance Reviews Module Four: Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Module Five: Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Module Six: 360 Degree Feedback What is 360-degree Feedback? Versus Traditional Performance Review The Components Module Seven: Competency Assessments Competency Assessment Defined Implementation Final Destination Module Eight: Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Module Nine: Motivation Key Factors The Motivated Organization Identifying Personal Motivators Evaluating and Adapting Module Ten: The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Module Eleven: Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Identifying potential hazards and risks and making them part of the day-to-day business is important. Safety should be the priority as every business must face the reality of risks and hazards. Through our Risk Assessment and Management course, you will be aware of hazards and risks you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment. Module One: Getting Started Module Two: Identifying Hazards and Risks What is a Hazard? What is a Risk? Consult with Employees Likelihood Scale Module Three: Seeking Out Problems Before They Happen (I) Unique to Your Business Walk Around Long-Term and Short-Term Common Issues Module Four: Seeking Out Problems Before They Happen (II) Ask “What would happen if….?” External Events Worst Case Scenarios Consequence Scale Module Five: Everyone’s Responsibility See it, Report it! If It Is Not Safe Don’t Do It Take Appropriate Precautions Communicating to the Organization Module Six: Tracking and Updating Control Measures What is a Control Measure? Your Business Procedures Are They Adequate? Updating and Maintaining Module Seven: Risk Management Techniques Reduce the Risk Transfer the Risk Avoid the Risk Accept The Risk Module Eight: General Office Safety and Reporting Accident Reports Accident Response Plan Emergency Action Plan Training and Education Module Nine: Business Impact Analysis Gather Information Identify Vulnerabilities Analyze Information Implement Recommendations Module Ten: Disaster Recovery Plan Make It Before You Need It Test, Update, and Repeat Hot, Warm, and Cold Sites Keep Documentation Simple and Clear Module Eleven: Summary Of Risk Assessment What are the Hazards? Who Might be Harmed? Are Current Control Measures Sufficient? If Not, Change Control Measures Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Those who successfully implement time management strategies control their workload instead of reacting to crises daily—stress declines and productivity soars! These effective individuals focus on tasks with the greatest impact on themselves and their organization. The Time Management workshop will cover strategies to help you learn these crucial techniques. You will gain skills in personal motivation, delegation, organization, and crisis management. We'll cover all this and more in the workshop. Module One: Getting Started Module Two: Discovering Your Productivity Rhythm Know Your Energy Work-Life Balance Taking Regular Breaks The Multitasking Myth Time Batching Module Three: Managing Time with Goals SMART Goals Visualizing Your Goals The 4 P’s Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal Module Four: Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive Chunk, Block, and Tackle Ready, Fire, Aim! Module Five: Tackling Procrastination Why We Procrastinate Overcoming Procrastination Eat That Frog! S.T.I.N.G Dealing With Workplace Distractions Module Six: Organizing Your Workspace De-Clutter Managing Workflow Organizing Office Supplies Dealing With Email Using Calendars Module Seven: Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance Module Eight: Setting a Ritual What is a Ritual? Morning Rituals Nightly Rituals Example Rituals Using Rituals to Maximize Time Module Nine: Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile Module Ten: Dealing with Time Barriers Unexpectedly Long Tasks When Others are Inefficient Life Events Fear of Failure The Power of Positive Thinking Module Eleven: The Benefits of Good Time Managements Improved Quality of Work Greater Confidence Reduced Stress Increased Career Prospects Team Collaboration Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID602 VDA MLA - Maturity Level Assurance for New Parts BACKGROUND AND TOPICS Implementing the VDA standard of Maturity Level Assurance for New Parts aims to attain sustainable improvement of the quality of supplied parts. With this method, a process-accompanying assurance of product maturity is achieved at the start of production: projects are segmented, assessed early on and corrected. Furthermore, a unified concept is provided for cooperation and communication in complex product engineering projects involving many participants in the supply chain. Implementing this standard in the automotive and supplier industries requires knowledge and competence in various functions of organisations. This two-day training teaches the requisite expert knowledge. TARGET AUDIENCE QA personnel, product managers, project managers in product development, product planners, managers and spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the suppliers’ customer team and project leaders, and key account managers. OBJECTIVES This training imparts knowledge about maturity-level methods (assessment, contents, control and report systematics) that are necessary for maturity-level regulatory processes in the product engineering process. It also goes into details of the initial situation and history as well as methods and the basics of maturity level assurance. Furthermore, the measurement criteria are worked out in detail in workshop mode. Additionally, successful and negative examples from organisations are presented and studied. The roles of the participants are explained at the round table ”opportunities for cooperation”. CONCEPT AND METHODS During this training, technical lectures and group exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Basic knowledge of project work, product engineering process (PEP) and/or parts/components qualification. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Maturity Level Assurance for New Parts - not included in course fee DURATION 2 half-days CLASS SIZE Up to 12 delegates

AIAG+VDA Harmonized FMEA Basic Training ID442 BACKGROUND AND TOPICS: Suppliers delivering their products to European and North Ame­rican manufacturers (OEM) are obliged to evaluate the FMEA, based on the VDA and AIAG FMEA manuals. Occasionally, this has led to an increase in the complexity of product development and improvement for suppliers. Joint requirements and expec­tations for FMEA now enable suppliers to design a coherent process for FMEA that meets the needs and expectations of their respective customers. TARGET AUDIENCE: Beginners and prospective users of this method from product and process development, testing, logistics, manufacturing, inspection planning, maintenance and quality. OBJECTIVES: The objective of this workshop is to teach the basics of FMEA and to give practical tips for application. CONCEPT AND METHODS: Before the workshop, an online quiz, for which some excerpts from the FMEA manual are provided, determines the partici­pants' level of knowledge. Then follows the classroom workshop with integrated individual tasks and group exercises, supported by the instructor's special expertise. Eight weeks later, there is a final webinar in which the participants communicate with each other, exchange experiences and ask questions. PREREQUISITES FOR ATTENDANCE: There are no prerequisites for attending this training. CERTIFICATE OF QUALIFICATION: After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIALS: AIAG & VDA - Failure Mode and Effects Analysis, FMEA Handbook (1st Edition 2019) (not included in course fee) DURATION: 2 full days or 4 half-days CLASS SIZE: Up to 12 delegates

Business success depends on employees, who are invaluable assets. Recognizing their excellence validates hard work and creates a motivating culture. Employee recognition supports organizational goals and boosts morale and standards. The Recognizing Employee Excellence course offers tools to design effective recognition programs, enhancing team alignment with company goals and increasing job satisfaction, productivity, and results. Module One: Getting Started Module Two: Recognition Basics A Recognition Culture Appreciation vs. Recognition Maslow’s Hierarchy of Needs The Benefits The Psychology of Recognition Module Three: Types of Recognition Peer-to-Peer Recognition Manager-to-Employee Recognition Team Recognition Celebrating Milestones Performance-Based Recognition Module Four: Types of Rewards Recognition vs. Rewards Extrinsic vs. Intrinsic Rewards Monetary Rewards Non-Monetary Rewards Wellness-Based Rewards Module Five: Creating a Recognition Culture Align Recognition to Values Leadership Commitment Fun Recognition Initiatives Recognize Excellence Beyond Metrics Offer Responsibility Module Six: Designing a Recognition Program Setting Clear Objectives Launching the Recognition Program Communicating the Program to Employees Tracking Success Sustainability and Long-Term Planning Module Seven: Effective Recognition Strategies Tailoring Recognition to Individual Employees Formal Recognition Programs Informal and Spontaneous Recognition Recognition for Remote Work Social Media Strategies Module Eight: Recognition of Best Practices Frequency of Recognition Timeliness of Recognition Sincerity and Personalization Public vs. Private Implementing Best Practices in the Organization Module Nine: Recognition and Well-Being Understanding the Connection Promoting a Positive Work Environment Recognizing Work-Life Balance Creating Personal Goals Sense of Belonging Module Ten: Feedback and Performance Recognition Providing Constructive Feedback Celebrating Goal Achievements The Role of Emotional Intelligence Driving Continuous Improvement Elevating Recognition in Meetings Module Eleven: Overcoming Challenges Dealing with Recognition Inequality Avoid Recognition Fatigue Budget Constraints Making It Personal Beyond Yearly Recognition Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

The Creative Problem Solving workshop will give you an overview of the entire creative problem-solving process, as well as key problem-solving tools that you can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. Module One: Getting Started Module Two: The Problem-Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Module Three: Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Module Four: Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Module Five: Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Module Six: Generating Solutions (I) Brainstorming Basics Brainwriting and Mind Mapping Duncker Diagrams Module Seven: Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Module Eight: Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Module Nine: Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Module Ten: Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Module Eleven: Recording Lessons Learned Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)