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The productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and co-workers healthy. In the Office Health and Safety course, you will learn the core skills that will help you identify common illnesses, understand how they spread, recognize symptoms, apply treatment and prevention techniques, and establish an emergency response plan. Module One: Getting Started Module Two: Common Winter Illnesses I Cold Cold Sores Influenza Pneumonia Module Three: Common Winter Illnesses II Conjunctivitis Sore Throat Strep Throat Norovirus/ Viral Gastroenteritis Module Four: Cold/ Cold Sores How it Spreads Symptoms Treatment Prevention Module Five: Influenza How it Spreads Symptoms Treatment Prevention Module Six: Pneumonia How it Spreads Symptoms Treatment Prevention Module Seven: Sore Throat/ Strep Throat How it Spreads Symptoms Treatment Prevention Module Eight: Norovirus/ Viral Gastroenteritis How it Spreads Symptoms Treatment Prevention Module Nine: Keeping Office Clean Dusting HEPA Filters Disinfecting Surfaces Daily Trash Disposal Module Ten: Stay/ Go Home Offer Paid Sick Days Early Release With Pay Alternative Work Days Work From Home Module Eleven: Emergency Response Plan (ERP) Develop ERP Communicate ERP Evaluate ERP Revise ERP Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID318 VDA 6.5 Product Auditor Qualification BACKGROUND AND TOPICS Product audits are an especially important method to ensure product quality in the automotive industry. VDA 6.5 is a guideline for managing product audit programmes that allows organisations to develop a classification scheme adapted to their products. With a VDA 6.5 product audit, you can identify customer wishes, review products in this respect, and initiate potential improvement actions. This makes VDA 6.5 an efficient tool to further develop the QM system and products of an organisation. Well-qualified auditors are necessary for the implementation. In this training they can acquire specific expertise. TARGET AUDIENCE This training is for personnel who plan or conduct product audits. OBJECTIVES In this one-day training, participants are acquainted with the structure of audit programmes and the sequence of a product audit – from planning and conducting to the follow-up, reporting and correction actions to be implemented. Methods are presented for identifying possible risks and product improvements to sustainably reduce the complaints ratio. CONCEPTS AND METHODS During the training, technical lectures, discussions and exchange of experience alternate. PREREQUISITES FOR ATTENDANCE Participants should already be familiar with product audits. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 6.5 (not included in course fee) DURATION 1 full day or 2 half days CLASS SIZE Up to 12 delegates

Imagine a realm where business processes are optimized, waste is minimized, and customer expectations are exceeded- this is the world of Lean Six Sigma. Lean Six Sigma is a process improvement methodology that merges the power of Lean and Six Sigma approaches. Lean process, which is based on the principle of continuous improvement, aims to eliminate waste while maximizing value for the customer. On the other hand, Six Sigma is a data-driven approach that focuses on reducing variation and defects in processes, using statistical analysis and problem-solving techniques. Together, Lean Six Sigma has revolutionized the ways organizations operate and succeed and can be applied to any industry or business process. Module One: Getting Started Module Two: Introduction to Lean Six Sigma What is Six Sigma? What is Lean? The History Elements of Lean Six Sigma Who Needs Lean Six Sigma? Module Three: Lean Six Sigma Principles Focus on the Customer Find the Root Cause Eliminate Waste to Create Flow Communicate With the Team Flexible and Responsive Environment Module Four: The Phases of Six Sigma (DMAIC) Define Measure Analyze Improve Control Module Five: The Phases of Six Sigma (DMADV) Define Measure Analyze Design Verify Module Six: Waste Management Muda, Muri, Mura The Wastes of Lean Value-Added vs. Non-Value-Added The Laws The Cost of Waste Module Seven: The Principles of Lean Manufacturing Value Value Stream Flow Pull Perfection Module Eight: Project Selection and Management Selecting and Scoping Projects Project Management Kaizen Change Management Leadership Skills Module Nine: Lean Six Sigma Techniques Brainstorming The S System Benchmarking Poka-yoke Gemba Walk Module Ten: Tools to Drive Change Value Stream Mapping Pareto Chart Cause-and-Effect Analysis The Whys Histogram Module Eleven: Business Advantages Error Reduction Increased Revenue Reduced Costs Customer Loyalty Employee and Team Development Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

AIAG+VDA Harmonized FMEA Basic Training ID442 BACKGROUND AND TOPICS: Suppliers delivering their products to European and North Ame­rican manufacturers (OEM) are obliged to evaluate the FMEA, based on the VDA and AIAG FMEA manuals. Occasionally, this has led to an increase in the complexity of product development and improvement for suppliers. Joint requirements and expec­tations for FMEA now enable suppliers to design a coherent process for FMEA that meets the needs and expectations of their respective customers. TARGET AUDIENCE: Beginners and prospective users of this method from product and process development, testing, logistics, manufacturing, inspection planning, maintenance and quality. OBJECTIVES: The objective of this workshop is to teach the basics of FMEA and to give practical tips for application. CONCEPT AND METHODS: Before the workshop, an online quiz, for which some excerpts from the FMEA manual are provided, determines the partici­pants' level of knowledge. Then follows the classroom workshop with integrated individual tasks and group exercises, supported by the instructor's special expertise. Eight weeks later, there is a final webinar in which the participants communicate with each other, exchange experiences and ask questions. PREREQUISITES FOR ATTENDANCE: There are no prerequisites for attending this training. CERTIFICATE OF QUALIFICATION: After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIALS: AIAG & VDA - Failure Mode and Effects Analysis, FMEA Handbook (1st Edition 2019) (not included in course fee) DURATION: 2 full days or 4 half-days CLASS SIZE: Up to 12 delegates

Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build. By providing your employees with the tools they need, it shows them that you are willing to invest in them and that you care about their well-being. With our Trust Building and Resiliency workshop, you will be given the skills that will promote honesty and build trust throughout your organization. Having resilient employees is crucial in creating an environment that is a safe place for everyone to work. Remember you gain trust by giving trust! Module One: Getting Started Module Two: Empower Staff Set Expectations Accept Input Delegate Supply Resources Module Three: Transparent Communication Verbal Non-Verbal Honest Feedback No Gossip Module Four: Keep Promises Be Organized Stay Motivated Don’t Overcommit and Underdeliver Keep Track Module Five: Personality Types The Leader The Analytical The Amiable The Expressive Module Six: Respect Position Opinion Time Strengths/Weaknesses Module Seven: Stress Management Exercise Balanced Diet Sleep Work Under Pressure Module Eight: Develop Positive Relationships Get-to-Know Colleagues Manage Boundaries Collaborate with Others Show Appreciation Module Nine: Overcoming Adversities Recognize Mistakes Fix Mistakes Evaluate Your Improvements Avoid the Same Mistakes in the Future Module Ten: Change Acceptance/ Management Keep End Goal in Mind Be Optimistic Like-Minded People Reward Yourself Module Eleven: Stay Motivated Why is it Important? Cognitive Emotional Compassionate Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work. The Workplace Bullying workshop will introduce you to your company’s responsibility concerning preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. Module One: Getting Started Module Two: What Is Workplace Bullying Definition Types of Bullying Examples Statistics Module Three: Why Does One Bully? Lack of Self-Esteem A Need to Control Being Bullied A Toxic Work Environment Module Four: Effects on Employees Emotional Physical Psychological Work Productivity Module Five: Effects on Company Employee Turnover and Low Morale Employee Assistance Programs Decreased Productivity Reputation Module Six: Company Policy Anti-bullying Policy Frequently Updating Policy Train Employees Highlight Consequences for Non-Compliance Module Seven: Training What to Include Who Should Be Trained? How to Conduct Check for Understanding Module Eight: Company Responsibility Know State and Federal Laws Keep Records of All Complaints Investigate Complaints Resolve Complaints Module Nine: Being Bullied Seek Support Document Report Speak Up Module Ten: Someone Else Being Bullied Support Victim Document Report Encourage Victim Module Eleven: Company Address the Bully Confront Put on Probation Suspend Terminate Employment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team. Manager Management takes a special type of leader. This workshop will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone. Module One: Getting Started Module Two: Grooming a New Manager Set Specific Goals Authority (What They Can and Can't Do) Create a Shared Vision The more they Learn, the More Responsibility They Get Module Three: Measuring Performance Staying Within Their Budget Setting Measurable Objectives Skip Level Feedback Collaborate on Criteria to be Evaluated Module Four: Motivating Managers Provide the Needed Resources Bonuses and Incentives Give Credit for Good Work Keep Them Challenged Module Five: Signs of Poor Management Missed Deadlines Team Turnover Losing Customers Little or No Growth Module Six: Trust Your Team of Managers Do Not Micromanage Promote Open and Honest Communication Reward Initiative Trust, But Verify Module Seven: When an Employee Complains about their Manager Keep the Information Confidential Gather Information from Both Sides Coach or Delegate the Solution Follow-up with the Manager or Employee Module Eight: Coaching and Mentoring (I) Writing Performance Reviews Provide Clear and Timely Feedback Praise in Public, Criticize in Private Make Sure Your Door is Always Open Module Nine: Coaching and Mentoring (II) Offer Advice, Not the Solution Create a Supportive Environment Building Ownership 360 Degree Feedback Module Ten: When Do You Step In? Unsafe or Dangerous Events Legal Ramifications Severe Financial Costs Repeated Failures after Coaching Has Occurred Module Eleven: Remember These Basic Qualities Express Confidence in Their Abilities Practice What you Preach Have an Open Door Their Success is Your Success Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Uploading VDA2-PPA Documents In VW BeON CSR101VW OVERVIEW Suppliers use the Volkswagen (VW) BeON System to provide standardized sample test reports and communicate and coordinate sampling planning with VW. During this training, delegates will gain an overall understanding of the VW BeON System and be guided through a step-by-step approach to generating and uploading VDA2-PPA documents in the system. TARGET AUDIENCE All personnel at VW suppliers involved in the sampling and reporting process. TRAINING CONTENT - Volkswagen Customer-Specific Requirements Overview - Volkswagen QPNI – The Relevant CSR To Drive VDA2-PPA - Where To Find VDA2-PPA In MLA - Volkswagen VDA2-PPA Agreement Requirements - How To Upload VDA-2PPA Documents in the Volkswagen BeON System COURSE PRE-REQUISITES - Sound knowledge and understanding of the sampling process. - VDA 2 PPA Certificate of Qualification DURATION 1 half day

Improving Self-Awareness will improve self-control, reduce procrastination, and develop mood management. You will improve your relationships and create a more fulfilling life. These improvements will in turn translate into a wholly improved workforce. Stress will decline and productivity will increase as internal turmoil will decline all through improving self-awareness. Module One: Getting Started Module Two: What is the Self? The Physical Self The Emotional Self The Psychological Self The Spiritual Self Module Three: Awareness of the Physical Self Scanning Progressive Relaxation Physical Stressors Exercise Module Four: Time Management Organization Goal Management Priorities Procrastination Module Five: The Emotional Self Validity of Emotions Utility of Emotions Arousal Valence Module Six: Mood Management Emotional Intelligence Categories of Emotions Increasing Arousal Decreasing Arousal Module Seven: The Psychological Self Thinking Style Learning Style Personality Style Distorted Thinking Module Eight: Interpersonal Awareness Addressing Different Thinking Styles Addressing Different Learning Styles Active Listening and Body Language Transactional Analysis Module Nine: The Spiritual Self Mindfulness Meditation Cultivating Positivity Gratitude Module Ten: Limitations of Self-Awareness Navel Gazing Dangers of Excessive Self-Discipline Humility Empathy Module Eleven: Independence Versus Interdependence What is Interdependence? Systems Theory More than the Sum of All Parts Team Building Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 31000:2018 Enterprise Risk Management ISO31000P OVERVIEW Risk management is like playing chess - imagine you're planning your moves on a chessboard, and you want to think about what might happen next: - What if your opponent makes a surprising move? - What if you make a mistake? In business, things can be uncertain or have unexpected twists, just like in chess. Risk management is about trying to foresee these uncertainties and plan for them. It's like wearing a seatbelt in a car – you put it on not because you expect to have an accident, but just in case. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from the areas of planning, preproduction, test and inspection planning and quality. TRAINING CONTENT - Identifying Risks: Figuring out what could go wrong or what might not go as planned. - Analyzing Risks: Understanding how likely these things are to happen and how much they might affect you. - Evaluating The Identified Risks: Evaluate in terms of probability, impact, and overall severity and prioritize risks based on their significance to the project or business objectives. - Developing & Implementing Strategies: Based on the risk assessment, develop strategies to address and mitigate the identified risks. - Monitoring & Reviewing: Keeping an eye on things as you go along, adjusting your plans if needed, and being ready to respond if something unexpected occurs. COURSE PRE-REQUISITES None DURATION 1 full day or 2 half days CLASS SIZE Up to 16 delegates

One of the most critical traits to look for in an employee is responsibility. Responsible employees drive the success of an organization, whether for profit or not for profit. The responsibility in the workplace workshop will introduce to you the idea of responsibility and the traits that define a responsible employee. It will also show the effects of having responsible employees versus irresponsible employees. And finally, the workshop will cover the steps to becoming more responsible. Module One: Getting Started Module Two: Accountability Ladder What is the Reality? Take Ownership Find Solutions Implement Solutions Module Three: Examples of Responsibility Admitting to a Mistake Completing Work Shift Pulling Weight in Group Tasks Meeting Deadlines Module Four: Importance Work Quality Work Productivity Employee Engagement Employee Morale Module Five: Benefits Individual Success Build Trust with Co-Worker Builds Trust with Organization Success of Organization Module Six: Characteristics of Responsible People Humble Transparent Promise Keeper Proactive Module Seven: Barriers No Direction No Ownership No Commitment No Resilience Module Eight: Overcome Barriers Create Clear Goals Provide Resources Allow and Provide Feedback Mentorship Module Nine: Increasing Responsibilities Prioritize Tasks Communicate Expectations Incentive Programs Consequences Module Ten: Accountability Software WorkZone Jira Samepage ProWorkflow Module Eleven: Accountability Software II TaskQue Monday.com Asana Trello Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID417 VDA Automotive Core Tools for Auditors BACKGROUND AND TOPICS To ensure a high quality of the audit activities in the companies and the entire supply chain, auditors must have the appropriate competence with the respective methods. The IATF 16949 clearly emphasises this requirement for the competence of the auditors. The efficient approach during the audits is an important success factor. This training deals with typical audit situations along with the Automotive Core Tools. TARGET AUDIENCE This two-day training course is aimed at qualified VDA 6.3 process auditors who wish to apply for an extension, and prospective VDA 6.3 Process and IATF System auditors who are seeking qualification. OBJECTIVES The participants train on typical auditing situations in the context of Automotive Core Tools, focusing on an efficient approach. Both the assessment of the technically correct application of the respective methods and the case-specific assessment of typical situations are a central component of the training. CONCEPT AND METHODS During the training, technical lectures on the single Core Tools (RGA / APQP, VDA 2 / PPAP, FMEA, VDA 5 / MSA, Cmk / PpK / CpK / SPC and 8D) will alternate with exercises on typical examples. The focus lies on the practical application by the participants. Here, group work, individual exercises, question and answer exercises and plenary discussions are carried out. PREREQUISITES FOR ATTENDANCE Expertise in Automotive Core Tools is an advantage. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 4 half-days CLASS SIZE Up to 12 delegates