Imagine a realm where business processes are optimized, waste is minimized, and customer expectations are exceeded- this is the world of Lean Six Sigma. Lean Six Sigma is a process improvement methodology that merges the power of Lean and Six Sigma approaches. Lean process, which is based on the principle of continuous improvement, aims to eliminate waste while maximizing value for the customer. On the other hand, Six Sigma is a data-driven approach that focuses on reducing variation and defects in processes, using statistical analysis and problem-solving techniques. Together, Lean Six Sigma has revolutionized the ways organizations operate and succeed and can be applied to any industry or business process. Module One: Getting Started Module Two: Introduction to Lean Six Sigma What is Six Sigma? What is Lean? The History Elements of Lean Six Sigma Who Needs Lean Six Sigma? Module Three: Lean Six Sigma Principles Focus on the Customer Find the Root Cause Eliminate Waste to Create Flow Communicate With the Team Flexible and Responsive Environment Module Four: The Phases of Six Sigma (DMAIC) Define Measure Analyze Improve Control Module Five: The Phases of Six Sigma (DMADV) Define Measure Analyze Design Verify Module Six: Waste Management Muda, Muri, Mura The Wastes of Lean Value-Added vs. Non-Value-Added The Laws The Cost of Waste Module Seven: The Principles of Lean Manufacturing Value Value Stream Flow Pull Perfection Module Eight: Project Selection and Management Selecting and Scoping Projects Project Management Kaizen Change Management Leadership Skills Module Nine: Lean Six Sigma Techniques Brainstorming The S System Benchmarking Poka-yoke Gemba Walk Module Ten: Tools to Drive Change Value Stream Mapping Pareto Chart Cause-and-Effect Analysis The Whys Histogram Module Eleven: Business Advantages Error Reduction Increased Revenue Reduced Costs Customer Loyalty Employee and Team Development Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Having a strong team will benefit any organization and will lead to more success than not. The Teamwork And Team Building workshop will encourage you to explore the different aspects of a team, as well as ways that you can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Module One: Getting Started Module Two: Defining Success What is a Team? An Overview of Tuckman and Jensen’s Four-Phase Model Module Three: Types of Teams The Traditional Team Self-Directed Teams E-Teams Module Four: The First Stage of Team Development – Forming Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Five: The Second Stage of Team Development – Storming The Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Six: The Third Stage of Team Development – Norming The Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Seven: The Fourth Stage of Team Development – Performing Hallmarks of this Stage What To Do As A Leader What To Do As A Follower Module Eight: Team Building Activities The Benefits and Disadvantages Team-Building Activities That Won’t Make People Cringe Choosing a Location for Team-Building Module Nine: Making the Most of Team Meetings Setting the Time and the Place Trying the 50-Minute Meeting Using Celebrations of All Sizes Module Ten: Solving Problems as a Team The Six Thinking Hats Encouraging Brainstorming Building Consensus Module Eleven: Encouraging Teamwork Some Things to Do Some Things to Avoid Some Things to Consider Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 14001:2015 Occupational Health & Safety Management System ISO45001P OVERVIEW ISO 45001 is an international standard for occupational health and safety management systems. It provides a framework to improve employee safety, reduce workplace risks, and create better, safer working conditions. This standard helps organizations proactively enhance their health and safety performance by identifying and controlling potential hazards, reducing accidents, and ensuring compliance with legal and regulatory requirements. Implementing ISO 45001 demonstrates a company's commitment to protecting its workforce and can lead to improved organizational resilience and productivity. TARGET AUDIENCE Managers, Supervisors, and anyone involved in ensuring the safety of employees within an organization TRAINING CONTENT - The history and purpose of ISO 45001:2018 - The structure and benefits of ISO 45001:2018 - The verbs used in ISO 45001:2018 - Clauses 1 - 10 of ISO 45001:2018 COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

ID318 VDA 6.5 Product Auditor Qualification BACKGROUND AND TOPICS Product audits are an especially important method to ensure product quality in the automotive industry. VDA 6.5 is a guideline for managing product audit programmes that allows organisations to develop a classification scheme adapted to their products. With a VDA 6.5 product audit, you can identify customer wishes, review products in this respect, and initiate potential improvement actions. This makes VDA 6.5 an efficient tool to further develop the QM system and products of an organisation. Well-qualified auditors are necessary for the implementation. In this training they can acquire specific expertise. TARGET AUDIENCE This training is for personnel who plan or conduct product audits. OBJECTIVES In this one-day training, participants are acquainted with the structure of audit programmes and the sequence of a product audit – from planning and conducting to the follow-up, reporting and correction actions to be implemented. Methods are presented for identifying possible risks and product improvements to sustainably reduce the complaints ratio. CONCEPTS AND METHODS During the training, technical lectures, discussions and exchange of experience alternate. PREREQUISITES FOR ATTENDANCE Participants should already be familiar with product audits. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 6.5 - Quality Management, Product Audit Publication - not included in course fee. DURATION 2 half days CLASS SIZE Up to 12 delegates

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct record-keeping will not only offer liability protection; it will also increase efficiency and productivity. Simply put, maintaining records and archives will improve the bottom line. With our Archiving and Records Management workshop you will know how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management. Module One: Getting Started Module Two: Understanding Records What is Records Management? Defining Records Archives vs. Records Life Cycle Module Three: Management of Records What Is and Is Not a Record? Record Programs Management of Systems Developing Standards Module Four: Context (I) Techniques for Analyzing Records Collecting Information Organizational Needs Legal Demands Module Five: Context (II) Routine Process Creative Process System Analysis Records Survey Module Six: Classification Functionality Prioritize Assess and Review Develop a Tool Module Seven: Paper-Based Systems Arranging and Grouping Building Files Elementary & Intermediate Metadata Module Eight: Electronic Records Classifying Folders and Directories Groupings Metadata Module Nine: Hybrid Systems Routine Processes Creative Processes Design Limitations Module Ten: Appraisals & Systems Taxonomy of Values Macro Appraisal Strategy & Criteria Document & Review Decisions Module Eleven: Record Maintenance Paper Electronic Create Archives Conversion Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. It is estimated that safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security. With our Universal Safety Practices workshop, you will discover how safety affects employee engagement and the bottom line. Safety may seem like a boring topic, but an unsafe work environment cannot be ignored. Module One: Getting Started Module Two: The Importance of Safety Legal Responsibilities Risks Benefits Setting the Example Module Three: Fire Risk Causes and Types Assessment Prevention Communication Module Four: Sound Levels of Noise Assessment Risks PPE or Environmental Changes Module Five: Chemical and Electrical Hazards Assess Chemicals Used Inform Control Exposure Electrical Dangers Policies and Controls Module Six: Ergonomics Common Ergonomic Related Injuries Assess Risks Equipment Changes Training Module Seven: Workplace Violence Identify Stressors and Triggers Substance Abuse Report Policies Training and Emergency Plans Module Eight: Transportation Assess Transportation Onsite Off-site Policies to Prevent Injury Module Nine: Machinery Identify Machines and Their Risks Establish Safeguards Limit Use Care and Maintenance Module Ten: Safety Program Risk Assessment Establish Goals and Objectives Develop Policies and Procedures Training Module Eleven: Monitoring Establish Target KPIs Audits and Inspections Reports of Incidents Assess Data Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

A respectful work environment is crucial to your team’s success and contributes to a stronger work reputation. By accepting differences in values and perspectives, we can grow as a team with shared knowledge. While respect is often taught at a young age, adults must also model respectful behaviors. Remember, all team members are responsible for being respectful and positively addressing conflicts to maintain a healthy, safe work environment. Our Respect in the Workplace workshop will give you the tools and conversation to help empower your team to recognize behaviors that influence performance within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and the skills to communicate and recognize one another are practiced. Module One: Getting Started Module Two: What is Respect Defining Respect Self-Respect Owed Respect vs Earned Respect Measuring Respect Respect for the Workplace Module Three: The Respectful Employee Common Characteristics The Importance of Mutual Respect Earning Respect Enhancing Professionalism Being Liked vs Being Respected Module Four: Disrespectful Behavior Why these Behaviors Arise Discrimination Bullying Harassment What is Not Harassment Module Five: Managing Emotions Meaning Of Emotions Negative Emotions at Work Choosing Your Reactions Absorbing Other Peoples Emotions The Positive Outcome Module Six: Respectful Communication Approaches Self-Awareness Active Listening Nonverbal Communication Verbal Communication Constructive Disagreement Module Seven: The Inclusive Mindset The Inclusive Leader Diversity vs Inclusion Types of Workplace Diversity Creating an Inclusive Workplace The Power of Words Module Eight: Employee Recognition Recognition and Respect The Halo Effect Giving Recognition The Communication Component Improving Employee Recognition Module Nine: The R's of Respect Recognition Responding Reporting Roles and Responsibilities Rising Above Module Ten: Building a Respectful Workplace It Starts With You Team Contribution Respecting Space and Boundaries Workplace Ethics Policies on Respect Module Eleven: Benefits to the Business Productivity and Knowledge Employee Engagement Job Satisfaction The Welcoming Environment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

These skills will filter through all aspects of your professional and personal lives. Throughout this workshop, you will be given the tools necessary to develop better Organizational Skills. Through Organizational Skills, you will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized. Module One: Getting Started Module Two: Remove the Clutter Just Do It You Don't Have to Keep Everything Three Boxes: Keep, Donate, and Trash A Place For Everything And Everything In Its Place Module Three: Prioritize Write It Down Urgent/Important Matrix Divide Tasks 80/20 Rule Module Four: Scheduling Your Time Have a Master Calendar Setting Deadlines Remove or Limit the Time Wasters Coping With Things Outside of Our Control Module Five: To-Do Lists Use a Day Planner Finish What You Start Focus on the Important Do Quick Tasks Immediately Module Six: Paper and Paperless Storage Find a System that Works for You Make it Consistent Make it Time Sensitive Setting up Archives Module Seven: Organization Your Work Area Keeping Items Within Arm's Reach Only Have Current Projects on Your Desk Arranging Your Drawers Organize to Match Your Workflow Module Eight: Tools to Fight Procrastination Eat That Frog! Remove Distractions Give Yourself a Reward Break Up Large Tasks Module Nine: Organizing your Inbox Setting up Delivery Rules Folder and Message Hierarchy Deal with Email Right Away Flag and Highlight Important Items Module Ten: Avoid the Causes of Disorganization Keeping Everything Not Being Consistent Not Following a Schedule Bad Habits Module Eleven: Discipline is the Key to Stay Organized Stay Within Your Systems Learn to Say No Have Organization Be Part of Your Life Plan for Tomorrow, Today Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Measurement System Analysis (MSA) CT202MSA OVERVIEW This course aims to provide the participant with the tools to perform various MSA applications within their organizations. The course is presented in several self-contained modules to effectively drive the principles of MSA while enabling the participant to tie the principles to their applications immediately. The course allows for the organization to use their data, through application exercises to incorporate the concepts into actual outcomes. The course will present the methods necessary to analyse the outcome data to make decisions and recommendations based on data. TARGET AUDIENCE - Personnel responsible for planning, selection, purchasing, acceptance and monitoring, as well as calibration of measurement and test equipment or machines and facilities. - Personnel from organizations that manufacture test equipment or personnel concerned with product design and definition of tolerances. TRAINING CONTENT - Relation between test process suitability and process capability - Development and requirements of the standards, company guidelines - Basics of test equipment capability tests according to MSA - Evidence of measurement system and test process suitability - Consideration of extended measurement uncertainty near the specification limits - Decision rules for approval/rejection according to MSA standard - Evidence of suitability in testing attribute characteristics - Practical exercises with practical measurements DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Communication issues alone make it a challenging job, and recognizing these challenges will help you become a great teleworker. Through Remote Working, your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. You will establish the additional skills needed to be successful in your work-from-home environment. Module One: Getting Started Module Two: Core Skills Required Self-Management Time Management Organizing and Planning Communication Module Three: Self-Management (I) Solving Problems on Your Own Being and Staying Motivated You Have More Freedom, Don't Abuse It You and Only You are Accountable Module Four: Self-Management (II) Recognize and Remove Bad Habits Reflect on Mistakes, and Learn from Them Establish Good Habits Be Assertive With Yourself Module Five: Time Management (I) Build a Little Flexibility Into Your Schedule Identify and Remove Time Wasters Working with Time Zones Using Free Time Wisely Module Six: Time Management (II) The Urgent/Important Matrix Setting and Sticking to Deadlines The Glass Jar: Rocks, Pebbles, Sand, and Water Recognize When You Are Procrastinating Module Seven: Organization and Planning (I) Plan for Additional Stress When to Seek Help Being Proactive, not Reactive Establish Priorities and Attainable Goals Module Eight: Organization and Planning (II) Setting up Your Home Office Remove Unneeded or Distracting Items When Technology Fails? Develop a Normal Working Day Module Nine: Communication (I) Stay in the Loop Use the Correct Medium Be Clear and To the Point Virtual Communication Can Be Impersonal Module Ten: Communication (II) Open and Frequent Communication Share Your Information Have a Collaborative Attitude Setting Expectations with Family and Friends Module Eleven: Additional Challenges Building Trust and Rapport Feeling Isolated Always in the Office Lack of or Less Feedback Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID410 VDA 2 PPA - Production Process & Product Approval BACKGROUND AND TOPICS VDA Volume 2 ”Quality Assurance for Supplies” describes the basic requirements for sampling of serial parts submission for automotive serial parts. As an integral part of quality planning, the standard regulates the correct submission of all relevant documents and parts to the customer. This ensures that the supplier understands and implements the customer’s expectations so that the product can be manufactured to maximum customer satisfaction. This training acquaints the participants with this VDA standard as a method for application. TARGET AUDIENCE This training is for quality managers, quality engineers, personnel from purchasing, design and development, logistics or production concerned with quality-relevant tasks and all interested personnel in the automotive industry. OBJECTIVES Within the framework of this training, the participants learn what efficient sampling to the customer means and how a PPA procedure is successfully deployed and documented in the initial sample report. The content and structure of the VDA Volume 2 are explained and reference is given to significant German legal and statutory regulations (e.g., BGB, HGB, ProdHaftG, GPSG, KBA, IMDS, REACH). The participants learn about the basic sequence of PPA and sampling, planning and coordination of the PPA procedure, incl. chronological integration into the product engineering process. The trigger matrix, sampling levels, process validation and dealing with small-scale series are further topics, as well as an explanation of the necessary organisation-specific regulation requirement. CONCEPT AND METHODS During this training, technical lectures and case examples alternate to support the transfer of the topics, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Working knowledge of ISO/TS or IATF 16949 basic requirements and experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daimler AG), as well as general basic knowledge of the VDA volumes is advantageous. Attendance of VDA training ”Maturity Level Assurance for New Parts” is recommended. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 2 DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

ID410 VDA 2 PPA Production Process & Product Approval BACKGROUND AND TOPICS VDA Volume 2 ”Quality Assurance for Supplies” describes the basic requirements for sampling of serial parts submission for automotive serial parts. As an integral part of quality planning, the standard regulates the correct submission of all relevant documents and parts to the customer. This ensures that the supplier understands and implements the customer’s expectations so that the product can be manufactured to maximum customer satisfaction. This training acquaints the participants with this VDA standard as a method for application. TARGET AUDIENCE This training is for quality managers, quality engineers, personnel from purchasing, design and development, logistics or production concerned with quality-relevant tasks and all interested personnel in the automotive industry. OBJECTIVES Within the framework of this training, the participants learn what efficient sampling to the customer means and how a PPA procedure is successfully deployed and documented in the initial sample report. The content and structure of the VDA Volume 2 are explained and reference is given to significant German legal and statutory regulations (e.g., BGB, HGB, ProdHaftG, GPSG, KBA, IMDS, REACH). The participants learn about the basic sequence of PPA and sampling, planning and coordination of the PPA procedure, incl. chronological integration into the product engineering process. The trigger matrix, sampling levels, process validation and dealing with small-scale series are further topics, as well as an explanation of the necessary organisation-specific regulation requirement. CONCEPT AND METHODS During this training, technical lectures and case examples alternate to support the transfer of the topics into the participants’ work environment practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Working knowledge of ISO/TS or IATF 16949 basic requirements, experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daimler AG), and general basic knowledge of the VDA volumes is advantageous. Attendance of VDA training ”Maturity Level Assurance for New Parts” is recommended. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 2 - not included in course fee DURATION 4 half-days