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We know the CSRs for all major OEMs. Get in touch and let's discuss your needs, which clients you have and where you're struggling - let's take it from there to arrange a custom workshop for you! DURATION 1-2 full days or 2-4 half-days CLASS SIZE up to 16 delegates Overview Customer-Specific Requirements CSR000C

This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits. Module One: Getting Started Module Two: An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process Module Three: The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Module Four: Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Module Five: Creating Mutual Understanding What Do I Want? What Do They Want? What Do We Want? Module Six: Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Module Seven: Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Module Eight: Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Module Nine: Building a Solution Creating Criteria Creating a Shortlist Choosing a Solutions Building a Plan Module Ten: the Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Module Eleven: Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Improving Self-Awareness will improve self-control, reduce procrastination, and develop mood management. You will improve your relationships and create a more fulfilling life. These improvements will in turn translate into a wholly improved workforce. Stress will decline and productivity will increase as internal turmoil will decline all through improving self-awareness. Module One: Getting Started Module Two: What is the Self? The Physical Self The Emotional Self The Psychological Self The Spiritual Self Module Three: Awareness of the Physical Self Scanning Progressive Relaxation Physical Stressors Exercise Module Four: Time Management Organization Goal Management Priorities Procrastination Module Five: The Emotional Self Validity of Emotions Utility of Emotions Arousal Valence Module Six: Mood Management Emotional Intelligence Categories of Emotions Increasing Arousal Decreasing Arousal Module Seven: The Psychological Self Thinking Style Learning Style Personality Style Distorted Thinking Module Eight: Interpersonal Awareness Addressing Different Thinking Styles Addressing Different Learning Styles Active Listening and Body Language Transactional Analysis Module Nine: The Spiritual Self Mindfulness Meditation Cultivating Positivity Gratitude Module Ten: Limitations of Self-Awareness Navel Gazing Dangers of Excessive Self-Discipline Humility Empathy Module Eleven: Independence Versus Interdependence What is Interdependence? Systems Theory More than the Sum of All Parts Team Building Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID382 VDA 6.3:2023 Certified Process Auditor OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.3 Auditor, you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers, and as a service provider. PREREQUISITES - A copy of your certificate of qualification for the training "VDA 6.3:2023 – Process Auditor – Qualification” - Proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 or qualification for VDA Quality Manager and Internal Auditor - Proof of knowledge of the Automotive Core Tools (ID 415:2022 or ID 417:2019) or two-day training from another provider + Automotive Core Tools Quiz from VDA QMC - Proof of a least five years of full-time professional experience at the production company, and at least two years in quality-related fields of activity (personal data sheet). Admission to the exam is only granted after a successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance of the auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: - a preparation phase (30 minutes) - an audit simulation (25 minutes) - a formulation, evaluation, and justification of findings (10 minutes) - an interview (5-10 minutes) For preparation, you may use the written training materials handed out (incl. standards) during the VDA training you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number.

Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it. These biases are grown in each individual and can greatly influence the day-to-day decisions that are made both at home and at work. Our Unconscious Bias workshop will introduce you to the ideas and techniques for defining and understanding different unconscious biases. It will show the effects that these biases have on the culture and the business practices of a company. The workshop will also cover the steps to introduce a successful unconscious bias training program in your organization. Module One: Getting Started Module Two: What is Unconscious Bias? Definition How Does it Work? Triggers Impact Module Three: Types of Unconscious Bias (I) Affinity Bias Halo Effect Attribution Bias Confirmation Bias Module Four: Types of Unconscious Bias (II) Horns Effect Contrast Effect Beauty Bias Height Bias Module Five: Types of Unconscious Bias (III) Conformity Bias Gender Bias Name Bias Ageism Bias Module Six: Effects on Company Recruitment Opinion Employee Turnover & Low Morale Reputation Module Seven: Mitigating Unconscious Bias Set Expectations Get Feedback Encourage Participation Train Employees Module Eight: Training What to Include? Who Should Be Trained? How to Conduct? Check for Understanding Module Nine: Promote Inclusion Educate Celebrate Differences Listen to Employees Fortify Anti-Discrimination Policies Module Ten: Benefits Workplace Culture Ethical Financial Legal Module Eleven: Handling Complaints Gather Information Evaluate Credibility of the Complaint Interview Those Involved Take Action Against Offender Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Through positive questioning, employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization. Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories, you will transform your organization. Module One: Getting Started Module Two: Introducing Appreciative Inquiry What is Appreciative Inquiry? Generating a Better Future Engaging People in Positive Thought Change the Person, Change the Organization Module Three: Changing the Way You Think Shifting from "What's Wrong?" to "What's Right"? It's Not Eliminating Mistakes, It's Holding Up Successes Positive Language Will Affect People's Thinking Limit or Remove Negative Phrasing Module Four: Four D model Discovery Dream Design Delivery Module Five: The Four I Model Initiate Inquire Imagine Innovate Module Six: Appreciative Inquiry Interview Style Framing Positive Questions Solicit Positive Stories Finding Out What Works Recognize the Reoccurring Themes Module Seven: Anticipatory Reality Imagining a Successful Future Will Affect the Present Controlling Negative Anticipation Current Decisions Will Be Influenced Positively Base It on Data and Real Examples Module Eight: The Power of Positive Imagery Shaping Performance with Positive Imagery Being Better Prepared for Adversity People are More Flexible and Creative Think of the Perfect Situation Module Nine: Influencing Change Through AI Using Strengths to Solve Challenges Confidence Will Promote Positive Change Inquiry is a Seed of Change People Will Gravitate Towards What is Expected of Them Module Ten: Coaching and Managing With AI Build Around What Works Focus on Increases Recognize the Best in People Limit or Remove Negative Comments Module Eleven: Creating a Positive Core Strengths Best Practices Peak Experiences Successes Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

With a global workforce, you are provided with a cost-effective and talented pool of employees to draw from. With a virtual team, you are given a Follow the Sun production environment. With a virtual team, you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. The virtual Team Building And Management workshop will give you the knowledge to work with these challenges and succeed in a growing global workforce. Module One: Getting Started Module Two: Setting Up Your Virtual Team (I) Choose Self-Motivated People with Initiative Face-to-Face Meeting At First Diversity Will Add Value Experienced with Technology Module Three: Setting Up Your Virtual Team (II) Personality Can Count as Much as Skills Rules of Engagement Setting up Ground Rules Icebreakers and Introductions Module Four: Virtual Team Meetings Scheduling Will Always be an Issue Have a Clear Objective and Agenda Solicit Additional Topics in Advance Discourage Just Being Status Reports Module Five: Communication (I) Early and Often Rules of Responsiveness Face to Face When Possible Choose the Best Tool Module Six: Communication (II) Be Honest and Clear Stay in Constant Contact Don't Make Assumptions Setup Email Protocols Module Seven: Building Trust Trust Your Team and They Will Trust You Be Aware of "Us vs. Them" Territorial Issues Share Best Practices Create a Sense of Ownership Module Eight: Cultural Issues Respect and Embrace Differences Be Aware of Different Work Styles Know Your Team Members Cultural Background Dealing With Stereotypes Module Nine: To Succeed With a Virtual Team Set Clear Goals Create a SOP's Build a Team Culture Provide Timely Feedback Module Ten: Dealing With Poor Team Players Manage Their Results, Not Their Activities Be Proactive Not Reactive Check-in Often Remove Them Module Eleven: Choosing the Right Tools Communication Software Collaboration and Sharing Tools Project Management Software Use Whatever Works for You and Your Team Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 14971:2019 Application of Risk Management to Medical Devices ISO14971P OVERVIEW ISO 14971 is an international standard for the application of risk management to medical devices. It provides a framework for identifying, evaluating, controlling, and monitoring the risks associated with medical devices throughout their lifecycle. This standard helps ensure that the benefits of a medical device outweigh any potential risks, enhancing patient safety and compliance with regulatory requirements. TARGET AUDIENCE Medical device professionals TRAINING CONTENT - Overview of ISO 14971 - Key Definitions and Concepts - Regulatory Context - Risk Management Process - Risk Analysis - Risk Control - Residual Risk Evaluation - Risk Management File - Integration with Quality Management Systems - Best Practices and Common Pitfalls COURSE PRE-REQUISITES Experience and knowledge of quality management systems for medical devices and medical device development are beneficial. DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance. Networking Within the Company is about creating and maintaining better relationships. You will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment. Module One: Getting Started Module Two: The Benefits of Networking at Work Gain Connections Share Knowledge Increase Opportunity Improve Image Module Three: Networking Obstacles Confusion about the Definition of Networking Personality Traits Cultural Barriers Personal Pride Module Four: Networking Principles Relationships Listen Offer Value Build Trust Module Five: How to Build Networks Meet New People Be Polite Follow up Allow Relationships to Develop Naturally Module Six: Recognize Networking Opportunities Formal Networking Informal Networking Workday Opportunities Always Be Ready to Network Module Seven: Common Networking Mistakes Not Meeting New People Not Following Through High Expectations Being Unprofessional Module Eight: Develop Interpersonal Relationships Be Genuine Dialogue Maintain Boundaries Invest Time Module Nine: Online Networking Tools Social Networks (LinkedIn, Twitter, Facebook) Blogs Chat Rooms Email Module Ten: Time Management Prioritize Contacts Create Group Activities Connect Online Schedule Your Network Activities Module Eleven: Maintaining Relationships Over Time Contact Networks Regularly Be Honest Give Personal Attention Limit Networks to a Manageable Size Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Manufacturing Excellence (Lean Methodologies) MFG100LEAN OVERVIEW Manufacturing excellence (Lean manufacturing) is a systematic method for eliminating waste within a manufacturing system. Working from the perspective of the client who consumes a product or service, the "value" is any action or process that a customer would be willing to pay for. Essentially, lean is centred on making obvious what adds value by reducing everything else. Lean manufacturing is a management philosophy derived primarily from the Toyota Production System (TPS). OBJECTIVE This training will introduce the Lean tools and methods for top and middle managers, technicians, and company staff and will be the basis for your company production system assessment. Further to the evaluation, you will be able to define the company’s priorities for tool implementation. TOPICS Introduction: - Manufacturing excellence overview: definitions and history - Continuous improvement vs. innovation - Manufacturing excellence/ Lean principles - QCDS/QCDSM – Including KPIs, Targets, on-time action planning, etc. Basic Techniques: - Team working - 5S & Visual Management - Standardization - Added value versus losses – The 3M: Muda, Mura, Muri - The 3G: Gemba – Gembutsu – Genjitsu - Total Productive Maintenance (TPM) - Overall Equipment Effectiveness (OEE) - Equipment changeover (CHO) - SMED projects Advanced Techniques: - Continuous flow (Just In Time - JIT) and the Kanban method - Continuous improvement methods: Employee suggestion system and Workshops - Cycle time, Lead time, line balancing - Value Stream Mapping (VSM) DURATION 3 full days or 5 half-days TARGET GROUP Personnel from different company departments: quality, maintenance, product/process engineering, production, continuous improvement, and acquisitions. CLASS SIZE Up to 16 delegates

Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The Communication Strategies workshop will help you understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved. Module One: Getting Started Module Two: The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication Module Three: Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place Module Four: Paraverbal Communication Skills The Power of Pitch The Truth About Tone The Strength of Speed Module Five: Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Module Six: Speaking Like a STAR S = Situation T = Task A = Action R = Result Module Seven: Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Module Eight: Asking Good Questions Open Questions Closed Questions Probing Questions Module Nine: Appreciative Inquiry The Purpose of AI The Four Stages Module Ten: Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips Module Eleven: Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using “I” Messages Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)