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Controlling and limiting anger is important in every aspect of one's life. Without control, you are putting limits on what you can accomplish in your personal and professional life. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach you how to identify your anger triggers and what to do when you get them. Module One: Getting Started Module Two: Understanding Anger The Cycle of Anger Is Anger Good or Bad? Fight or Flight Common Myths About Anger Sources of Anger Module Three: The Styles of Anger Aggressive Passive Passive-Aggressive Projective-Aggressive Assertive Module Four: Gaining Control Recognizing Anger Using Coping Thoughts Using Relaxation Techniques Blowing Off Some Steam The Triple-A Approach Module Five: Separate the People from the Problem Objective vs. Subjective Language Identifying the Problem Using “I” Messages How Anger Affects Perception Consider Emotions Module Six: Working on the Problem Using Constructive Disagreement Module Seven: Solving the Problem Choosing a Solution Making a Plan Getting it Done Ineffective Problem Solving Effective Problem Solving Module Eight: A Personal Plan Understanding Hot Buttons Identifying Your Hot Buttons A Personal Anger Log Acknowledging the Anger Problem The Power of Self-Talk Module Nine: Communicating Your Anger Using Emotional Intelligence Cognitive Restructuring Responding vs. Reacting Write it Out Find the Humor Module Ten: Dealing with Angry People Understanding the Energy Curve De-escalation Techniques Calming Anger With EAR Avoid Responding With Anger When to Back Away and What to Do Next Module Eleven: Pulling it All Together Process Overview Find Your Motivation One Change at a Time Choose an Accountability Partner Seek a Mental Health Professional Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee's retirement you will identify common obstacles and how to overcome them. Our Business Succession Planning workshop will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio. Module One: Getting Started Module Two: Succession Planning Vs. Replacement Planning What is Business Succession Planning? What Is Replacement Planning? Differences Between Deciding What You Need Module Three: Preparing for the Planning Process How to Set Parameters for the Planning Process Should You Establish a Committee? How to Gather Operational Data Module Four: Initiating Process Develop a Mission Statement Develop a Vision Statement Choosing to Be a Mentor Module Five: The SWOT Analysis Identifying Strengths Identifying Weaknesses Identifying Opportunities Identifying Threats Module Six: Developing the Succession Plan Prioritize What the Succession Plan Will Address Set Goals and Objectives Develop a Strategy for Achieving Goals Draft the Plan Module Seven: Executing the Plan Assign Responsibility and Authority Establish a Monitoring System Identifying Paths Choosing Your Final Approach Module Eight: Gaining Support Gathering Data Addressing Concerns and Issues Evaluating and Adapting Module Nine: Managing the Change Developing a Change Management Plan Developing a Communication Plan Implementing the Plans Providing Constructive Criticism Encouraging Growth and Development Module Ten: Overcoming Roadblocks Common Obstacles Re-Evaluating Goals Focusing on Progress Module Eleven: Reaching the End How to Know When You’ve Achieved Success Transitioning Wrapping it All Up Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

With a global workforce, you are provided with a cost-effective and talented pool of employees to draw from. With a virtual team, you are given a Follow the Sun production environment. With a virtual team, you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. The virtual Team Building And Management workshop will give you the knowledge to work with these challenges and succeed in a growing global workforce. Module One: Getting Started Module Two: Setting Up Your Virtual Team (I) Choose Self-Motivated People with Initiative Face-to-Face Meeting At First Diversity Will Add Value Experienced with Technology Module Three: Setting Up Your Virtual Team (II) Personality Can Count as Much as Skills Rules of Engagement Setting up Ground Rules Icebreakers and Introductions Module Four: Virtual Team Meetings Scheduling Will Always be an Issue Have a Clear Objective and Agenda Solicit Additional Topics in Advance Discourage Just Being Status Reports Module Five: Communication (I) Early and Often Rules of Responsiveness Face to Face When Possible Choose the Best Tool Module Six: Communication (II) Be Honest and Clear Stay in Constant Contact Don't Make Assumptions Setup Email Protocols Module Seven: Building Trust Trust Your Team and They Will Trust You Be Aware of "Us vs. Them" Territorial Issues Share Best Practices Create a Sense of Ownership Module Eight: Cultural Issues Respect and Embrace Differences Be Aware of Different Work Styles Know Your Team Members Cultural Background Dealing With Stereotypes Module Nine: To Succeed With a Virtual Team Set Clear Goals Create a SOP's Build a Team Culture Provide Timely Feedback Module Ten: Dealing With Poor Team Players Manage Their Results, Not Their Activities Be Proactive Not Reactive Check-in Often Remove Them Module Eleven: Choosing the Right Tools Communication Software Collaboration and Sharing Tools Project Management Software Use Whatever Works for You and Your Team Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 14971:2019 Application of Risk Management to Medical Devices ISO14971P OVERVIEW ISO 14971 is an international standard for the application of risk management to medical devices. It provides a framework for identifying, evaluating, controlling, and monitoring the risks associated with medical devices throughout their lifecycle. This standard helps ensure that the benefits of a medical device outweigh any potential risks, enhancing patient safety and compliance with regulatory requirements. TARGET AUDIENCE Medical device professionals TRAINING CONTENT - Overview of ISO 14971 - Key Definitions and Concepts - Regulatory Context - Risk Management Process - Risk Analysis - Risk Control - Residual Risk Evaluation - Risk Management File - Integration with Quality Management Systems - Best Practices and Common Pitfalls COURSE PRE-REQUISITES Experience and knowledge of quality management systems for medical devices and medical device development are beneficial. DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance. Networking Within the Company is about creating and maintaining better relationships. You will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment. Module One: Getting Started Module Two: The Benefits of Networking at Work Gain Connections Share Knowledge Increase Opportunity Improve Image Module Three: Networking Obstacles Confusion about the Definition of Networking Personality Traits Cultural Barriers Personal Pride Module Four: Networking Principles Relationships Listen Offer Value Build Trust Module Five: How to Build Networks Meet New People Be Polite Follow up Allow Relationships to Develop Naturally Module Six: Recognize Networking Opportunities Formal Networking Informal Networking Workday Opportunities Always Be Ready to Network Module Seven: Common Networking Mistakes Not Meeting New People Not Following Through High Expectations Being Unprofessional Module Eight: Develop Interpersonal Relationships Be Genuine Dialogue Maintain Boundaries Invest Time Module Nine: Online Networking Tools Social Networks (LinkedIn, Twitter, Facebook) Blogs Chat Rooms Email Module Ten: Time Management Prioritize Contacts Create Group Activities Connect Online Schedule Your Network Activities Module Eleven: Maintaining Relationships Over Time Contact Networks Regularly Be Honest Give Personal Attention Limit Networks to a Manageable Size Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop. Module One: Getting Started Module Two: Decide On The Type Of Business Is It Feasible? What Are Your Interests? Do You Have The Experience? Are You An Expert In The Field? Module Three: What Is The Market/Competition Like? Is The Venture Lucrative? Is There Competition? How Can You Set Yourself Apart From The Competition? How Is The Customer Prospect? Module Four: Basics Of Starting A Business Decide On A Name Legal Structure Of Business Register The Business Choose A Location Hire An Accountant Module Five: Create A Business Plan What Should Be Included In The Business Plan? Gather Documentation Develop a Business Plan Outline Draft Business Plan Module Six: Get Financing Contact Organizations For Guidance Decide The Type Of Financing Shop Around What To Do Once Approved Module Seven: Hire Employees Develop Job Description(S) Advertise Positions Interview Candidates Select Candidates Module Eight: Training Employees Teach Company Culture Implement Actual Training For The Position Provide Feedback Offer Additional Training, If Necessary Module Nine: Market The Business Traditional Marketing Create A Website Social Media Networking Groups Module Ten: Run The Business Procurement Sell! Sell! Sell! How To Manage Cash Flow Budgeting Module Eleven: Grow The Business Offer More Products / Services Open Another Location Franchise Opportunities Scoring Large Contracts Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ESG101FC Understanding ESG: Foundations and Concepts OVERVIEW In this modern era, business responsibility is multi-faceted. The interests of various stakeholders, including customers, suppliers, employees, local communities, and shareholders, need to be addressed. This requires the balancing of economic and non-financial corporate performance goals. ESG emphasizes the integration of environmental, social, and governance factors to improve financial outcomes and manage risks. The ESG reporting framework allows for assessing a company's operations and their sustainability and ethical impact. This course allows delegates to develop a solid understanding of the foundational principles and concepts underlying ESG and its relevance to business sustainability and responsible corporate citizenship. COURSE CONTENT - Introduction to ESG - Environmental Factors - Social Impact and Responsibility within the ESG Framework - Governance - Integrating ESG into Business Strategy - ESG Reporting and Disclosure Standards - Assessing ESG Performance - Metrics and Measurement - ESG Investing - Trends and Strategies - ESG Success TARGET AUDIENCE - Professionals who are either new to ESG concepts or looking to understand the fundamentals of ESG and its importance in the business context. COURSE PRE-REQUISITES - None CERTIFICATE - Participants attending all sessions will receive a Certificate of Attendance. In addition, a Certificate of Qualification will be issued upon passing the final multiple-choice test (60%+) on the last day of the course. DURATION - 3 full days or 5 half days CLASS SIZE - Up to 16 delegates

ID602 VDA MLA - Maturity Level Assurance for New Parts BACKGROUND AND TOPICS The implementation of the VDA standard of Maturity Level Assurance for New Parts aims to attain sustainable improvement of the quality of supplied parts. With this method, a process-accompanying assurance of product maturity is achieved at the start of production: projects are segmented, assessed early on and corrected. Furthermore, a unified concept is provided for cooperation and communication in complex product engineering projects involving many participants in the supply chain. The implementation of this standard in the automotive and supplier industries requires knowledge and competence in various functions of organisations. This two-day training teaches the requisite expert knowledge. TARGET AUDIENCE QA personnel, product managers, project managers in product development, product planners, managers and spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the suppliers’ customer team and project leaders, and key account managers. OBJECTIVES This training imparts knowledge about maturity-level methods (assessment, contents, control and report systematics) that are necessary for maturity-level regulatory processes in the product engineering process. It also goes into details of the initial situation and history as well as methods and the basics of maturity level assurance. Furthermore, the measurement criteria are worked out in detail in workshop mode. Additionally, successful and negative examples from organisations are presented and studied. The roles of the participants are explained at the round table ”opportunities for cooperation”. CONCEPT AND METHODS During this training, technical lectures and group exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Basic knowledge of project work, product engineering process (PEP) and/or parts/components qualification. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Maturity Level Assurance for New Parts - not included in course fee DURATION 1 full day or 2 half-days CLASS SIZE Up to 12 delegates

You will be shown how stress can be positive and negative, and we'll look at the Triple A approach that will form the basis of this workshop. The Stress Management workshop will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements you can change to reduce stress. Module One: Getting Started Module Two: Understanding Stress What is Stress? What is Eustress? Understanding the Triple-A Approach Module Three: Creating a Stress-Reducing Lifestyle Eating Properly Exercising Regularly Sleeping Well Module Four: Altering the Situation The First A Identifying Appropriate Situations Creating Effective Actions Module Five: Avoiding the Situation The Second A Identifying Appropriate Situations Creating Effective Actions Module Six: Accepting the Situation The Third A Identifying Appropriate Situations Creating Effective Actions Module Seven: Using Routines to Reduce Stress Planning Meals Organizing Chores Using a To-Do List Module Eight: Environmental Relaxation Techniques Finding a Sanctuary Using Music Seeing the Humor Module Nine: Physical Relaxation Techniques Soothing Stretches Deep Breathing Tensing and Relaxing Meditation Module Ten: Coping with Major Events Establishing a Support System Creating a Plan Knowing When to Seek Help Module Eleven: Our Challenge to You Creating a Stress Log Week One: Recording Events Week Two: Identifying Stressors and Creating a Plan Week Three: Creating New Habits Reviewing and Evaluating Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

High-Performance Teams (Inside the Company) are organizations, teams, or groups working inside an office environment that are focused on achieving the same goals. Bringing team members together can sometimes be a challenging task. This workshop identifies these challenges and helps you push through to success. With our High-Performance Teams (Inside The Company) workshop, you will begin to see how important it is to develop a core set of high-performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high-performance teams to accomplish any task. Module One: Getting Started Module Two: The Benefits of High Performance Teams Creates Loyalty Optimum Productivity Collaboration Creates Visibility Module Three: Challenges of High-PerformanceHigh-Performance Teams Can Create Competition High Turnover Rate Negative Focus on Productivity Fear of Failure Module Four: How to Build and Lead High-Performance Teams Promote Understanding Provide Adequate Knowledge Facilitate Effective Interaction Conduct Effective Meetings Module Five: Characteristics of High-Performance Teams Understand the Big Picture Have Common Goals Work Collaboratively Produce Quality Results Module Six: Roles of an Effective Team Leader Provides Adequate Training Timely, Constructive Feedback Views Mistakes as Opportunities Environment of Problem-solving Module Seven: Traits of Great Leaders Leading High-Performance Teams (I) Vision Patience Humility Humor Module Eight: Traits of Great Leaders Leading High-Performance Teams (II) Courage Compliance Tolerance Gratitude Module Nine: Ideas for Motivating High Performance Teams Let Employees be Idealists No Negative Criticism Give Ample Praise Have Lunch with Each Employee Module Ten: Steps to Retaining High Performers Give Them Visibility Keep Them Entertained Reward Them Provide Them with Mentors Module Eleven: Augmenting Team Performance Authority Ask Questions Quickly Resolve Differences Practice Unanimity Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), gives you that extra edge in the workplace. The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing. Module One: Getting Started Module Two: Working with Words Spelling Grammar Creating a Cheat Sheet Module Three: Constructing Sentences Parts of a Sentence Punctuation Types of Sentences Module Four: Creating Paragraphs The Basic Parts Organization Methods Module Five: Writing Meeting Agendas The Basic Structure Choosing a Format Writing the Agenda Module Six: Writing E-mails Addressing Your Message Grammar and Acronyms Module Seven: Writing Business Letters The Basic Structure Choosing a Format Writing the Letter Module Eight: Writing Proposals The Basic Structure Choosing a Format Writing the Proposal Module Nine: Writing Reports The Basic Structure Choosing a Format Writing the Report Module Ten: Other Types of Documents Requests for Proposals Projections Executive Summaries Business Cases Module Eleven: Proofreading and Finishing A Proofreading Primer How Peer Review Can Help Printing and Publishing Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID415 VDA Automotive Core Tools Professional CONTENTS Successful project work requires knowledge of planning processes and methods, along with an understanding of how the methods are related. You will become familiar with the basic tools of quality management and learn how to apply them in an efficient and targeted manner. The training provides an overview of the current status and application of the Core Tools in the automotive and supply industry, intending to improve relations with customers and suppliers, ensure high process and product quality, solve problems that occur systematically, and avoid the repetition of faults. The options for use are discussed in detail. These tried-and-tested methods are required in quality planning and steering. They include tools such as advanced quality planning (MLA and APQP), FMEA, VDA 5, MSA, PPAP, VDA 2, SPC and the G8D method. OBJECTIVES - Understand the importance of the Automotive Core Tools in the automotive industry. - Familiarise yourself with the individual methods and their structures. - Know what differentiates the various methods, and what they have in common. - Familiarise yourself with the areas of application of various methods and apply them appropriately in the product development process. METHODS The methods and procedural models are presented, discussed and illustrated using examples from actual practice. The program alternates between lectures and group work. The group tasks help the participants to transfer the lessons learned to their professional practice. Brief case studies are used to illustrate the practical relevance of the tools. Special attention is paid to opportunities for sharing experiences. TARGET AUDIENCE - Employees in product and process development or production, - Managers wishing to obtain an overview of the Core Tools for quality management and how they are interrelated, so they can use this expertise to strengthen their organization, and prospective process and system auditors. PREREQUISITES FOR ATTENDANCE Basic knowledge of quality management in the automotive industry is an advantage. CERTIFICATE OF QUALIFICATION After passing the knowledge test (60%+), you will receive a certificate of qualification. DURATION 5 full days or 10 half-days CLASS SIZE Up to 12 delegates