Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees. To prevent Workplace Violence, everyone must be able to identify individuals who may be prone to violence. Our workshop will help you recognize certain behaviors, and lower the risk of escalated situations. This workshop will help you identify the warning signs, as well as give you coping and response tools. Module One: Getting Started Module Two: What is Workplace harassment? How to Identify Costs to your business Module Three: Identifying The Bully Abusive Workplace Behaviors Bullying and Personality Disorders Narcissism Module Four: How to Handle Workplace Violence Types of Behavior Target the Behavior, Not the Person Implement an Action Plan Module Five: Risk Assessment (I) Understanding Anger and Aggression Defusing & De-escalating Strategies Communication Skills Tactical Options Module Six: Risk Assessment (II) Identifying the Hazard Assessing the Risk Controlling the Risk Evaluating & Review Module Seven: Being the Victim What Is Not Considered Bullying Steps to take Module Eight: Checklist for Employers 4 Step Process Addressing all Employees Code of Ethics Policy and Procedures Module Nine: Interview Process Identify a Bully in the Interview Process Warning Signs Role Play Module Ten: Investigation Process Advising your Supervisor Lodging the Complaint Initial Response The Investigation The Findings Review & Closure Module Eleven: Developing a Workplace Harassment Policy Scope Philosophy Principles Intent Options Informal Complaint Process Formal Investigation process Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 1 full day or 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? Coaching and mentoring focus on how to coach your employees better to achieve higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting. Module One: Getting Started Module Two: Defining Coaching and Mentoring What is Coaching? What is Mentoring? Introducing the GROW Model Module Three: Setting Goals Goals in the context of GROW Identifying Appropriate Goal Areas Setting SMART Goals Module Four: Understanding the Reality Getting a Picture of Where You Are Identifying Obstacles Exploring the Past Module Five: Developing Options Identifying Paths Choosing Your Final Approach Structuring a Plan Module Six: Wrapping it All Up Creating the Final Plan Identifying the First Step Getting Motivated Module Seven: The Importance of Trust What is Trust? Trust and Coaching Building Trust Module Eight: Providing Feedback The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development Module Nine: Overcoming Roadblocks Common Obstacles Re-Evaluating Goals Focusing on Progress Module Ten: Reaching the End How to Know When You've Achieved Success Transitioning the Coach Wrapping it All Up Module Eleven: How Mentoring Differs from Coaching The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Failure Mode & Effects Analysis (FMEA) CT102FMEA OVERVIEW Using a systematic risk-based approach, FMEA helps identify and prevent potential failures early, especially in new concepts. It evaluates potential errors during development and planning and determines actions to avoid failures or reduce risks. FMEA supports teamwork across different disciplines and shows how much risk has been reduced or can be reduced in the future through experience, calculations, testing, and examinations. This helps minimize failure costs and improves teamwork, making FMEA very beneficial for the organization. Product and Process FMEA is a risk analysis that accompanies planning and development and is integrated into technical departments. In this course, we will explore the essential aspects of FMEA, including understanding and evaluating risks, the Action Priority (AP) matrix, and managing critical and Special Characteristics. Additionally, we will delve into the development and integration of control plans and introduce you to Reverse FMEA, a proactive method to ensure continuous improvement and risk management. TARGET AUDIENCE - Project Managers, Process Engineers - Operators, supervisors (anyone exposed to risk-based thinking in a production facility) - Anyone involved in a multi-disciplinary team (including the launch team) project approach - Quality team members - Production team members TRAINING CONTENT - Understand the 7-step Approach - Hands-on exercises understanding the full application of the 7 steps - Understand Risk - Evaluate Risk - AP (Action Priority Matrix) - Critical/Special Characteristics - Control plan - Reverse FMEA COURSE PRE-REQUISITES None DURATION 2 full days or 4 half-days CLASS SIZE Up to 16 delegates

Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work. The Workplace Bullying workshop will introduce you to your company’s responsibility concerning preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. Module One: Getting Started Module Two: What Is Workplace Bullying Definition Types of Bullying Examples Statistics Module Three: Why Does One Bully? Lack of Self-Esteem A Need to Control Being Bullied A Toxic Work Environment Module Four: Effects on Employees Emotional Physical Psychological Work Productivity Module Five: Effects on Company Employee Turnover and Low Morale Employee Assistance Programs Decreased Productivity Reputation Module Six: Company Policy Anti-bullying Policy Frequently Updating Policy Train Employees Highlight Consequences for Non-Compliance Module Seven: Training What to Include Who Should Be Trained? How to Conduct Check for Understanding Module Eight: Company Responsibility Know State and Federal Laws Keep Records of All Complaints Investigate Complaints Resolve Complaints Module Nine: Being Bullied Seek Support Document Report Speak Up Module Ten: Someone Else Being Bullied Support Victim Document Report Encourage Victim Module Eleven: Company Address the Bully Confront Put on Probation Suspend Terminate Employment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID602 VDA MLA - Maturity Level Assurance for New Parts BACKGROUND AND TOPICS Implementing the VDA standard of Maturity Level Assurance for New Parts aims to attain sustainable improvement of the quality of supplied parts. With this method, a process-accompanying assurance of product maturity is achieved at the start of production: projects are segmented, assessed early on and corrected. Furthermore, a unified concept is provided for cooperation and communication in complex product engineering projects involving many participants in the supply chain. Implementing this standard in the automotive and supplier industries requires knowledge and competence in various functions of organisations. This two-day training teaches the requisite expert knowledge. TARGET AUDIENCE QA personnel, product managers, project managers in product development, product planners, managers and spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the suppliers’ customer team and project leaders, and key account managers. OBJECTIVES This training imparts knowledge about maturity-level methods (assessment, contents, control and report systematics) that are necessary for maturity-level regulatory processes in the product engineering process. It also goes into details of the initial situation and history as well as methods and the basics of maturity level assurance. Furthermore, the measurement criteria are worked out in detail in workshop mode. Additionally, successful and negative examples from organisations are presented and studied. The roles of the participants are explained at the round table ”opportunities for cooperation”. CONCEPT AND METHODS During this training, technical lectures and group exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Basic knowledge of project work, product engineering process (PEP) and/or parts/components qualification. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Maturity Level Assurance for New Parts - not included in course fee DURATION 2 half-days CLASS SIZE Up to 12 delegates

Uploading VDA2-PPA Documents In VW BeON CSR101VW OVERVIEW Suppliers use the Volkswagen (VW) BeON System to provide standardized sample test reports and communicate and coordinate sampling planning with VW. During this training, delegates will gain an overall understanding of the VW BeON System and be guided through a step-by-step approach to generating and uploading VDA2-PPA documents in the system. TARGET AUDIENCE All personnel at VW suppliers involved in the sampling and reporting process. TRAINING CONTENT - Volkswagen Customer-Specific Requirements Overview - Volkswagen QPNI – The Relevant CSR To Drive VDA2-PPA - Where To Find VDA2-PPA In MLA - Volkswagen VDA2-PPA Agreement Requirements - How To Upload VDA-2PPA Documents in the Volkswagen BeON System COURSE PRE-REQUISITES - Sound knowledge and understanding of the sampling process. - VDA 2 PPA Certificate of Qualification DURATION 1 half day

This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits. Module One: Getting Started Module Two: An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process Module Three: The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Module Four: Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Module Five: Creating Mutual Understanding What Do I Want? What Do They Want? What Do We Want? Module Six: Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Module Seven: Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Module Eight: Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Module Nine: Building a Solution Creating Criteria Creating a Shortlist Choosing a Solutions Building a Plan Module Ten: the Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Module Eleven: Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop, you will become more confident and relaxed in front of an audience which will translate into a successful speaking event. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give you some basic public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power. Module One: Getting Started Module Two: Identifying Your Audience Performing a Needs Analysis Creating an Audience Profile Identifying Key Questions and Concerns Module Three: Creating a Basic Outline Outlining the Situation Identifying the Task That Had to Be Performed Listing the Actions You Took Revealing the Results Module Four: Organizing the Program Making Organization Easy Organizational Methods Classifying and Categorizing Module Five: Fleshing It Out Identifying Appropriate Sources Establishing Credibility The Importance of Citations Module Six: Putting It All Together Writing Your Presentation Adding a Plan B Reviewing, Editing, and Rewriting Module Seven: Being Prepared Checking Out the Venue Gathering Materials A 24-Hour Checklist Module Eight: Overcoming Nervousness A Visit from the Boss Preparing Mentally Physical Relaxation Techniques Appearing Confident in Front of the Crowd (Even If You Don’t Feel That Way) Module Nine: Delivering Your Speech (I) Starting on the Right Foot Using Visual Aids Checking the Volume of Your Voice Module Ten: Delivering Your Speech (II) Adjusting on the Fly Gauging Whether Breaks Are Required Wrapping Up and Winding Down Module Eleven: Questions and Answers Ground Rules Answering Questions That Sound Like an Attack Dealing with Complex Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

ISO 31000:2018 Enterprise Risk Management ISO31000P OVERVIEW Risk management is like playing chess - imagine you're planning your moves on a chessboard, and you want to think about what might happen next: - What if your opponent makes a surprising move? - What if you make a mistake? In business, things can be uncertain or have unexpected twists, just like in chess. Risk management is about trying to foresee these uncertainties and plan for them. It's like wearing a seatbelt in a car – you put it on not because you expect to have an accident, but just in case. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from the areas of planning, preproduction, test and inspection planning and quality. TRAINING CONTENT - Identifying Risks: Figuring out what could go wrong or what might not go as planned. - Analyzing Risks: Understanding how likely these things are to happen and how much they might affect you. - Evaluating The Identified Risks: Evaluate in terms of probability, impact, and overall severity and prioritize risks based on their significance to the project or business objectives. - Developing & Implementing Strategies: Based on the risk assessment, develop strategies to address and mitigate the identified risks. - Monitoring & Reviewing: Keeping an eye on things as you go along, adjusting your plans if needed, and being ready to respond if something unexpected occurs. COURSE PRE-REQUISITES None DURATION 1 full day or 2 half days CLASS SIZE Up to 16 delegates

Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. The Supervising Others workshop will help you become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline. Module One: Getting Started Module Two: Setting Expectations Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing Module Three: Setting Goals Understanding Cascading Goals The SMART Way Helping Others Set Goals Module Four: Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Module Five: Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence Module Six: Implementing Delegation Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation Module Seven: Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback Module Eight: Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday Module Nine: Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team Module Ten: Tips for Special Situations What to Do If You’ve Been Promoted from within the Team What to Do If You’re Leading a Brand New Team What to Do if You’re Taking on an Established Team Module Eleven: A Survival Guide for the New Supervisor Ask the Right Questions of the Right People Go to Gemba Keep Learning! Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)