Through this workshop, you will gain valuable knowledge and skills to assist you with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well-rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. Module One: Getting Started Module Two: When Should Feedback Occur? Repeated Events or Behavior A breach in Company Policy When Informal Feedback has not Worked Immediately After the Occurrence Module Three: Preparing and Planning Gather Facts on the Issue Practice Your Tone Create an Action Plan Keep Written Records Module Four: Choosing a Time and Place Check the Ego at the Door Criticize in Private, Praise in Public It Has to be Face to Face Create a Safe Atmosphere Module Five: During the Session (I) The Feedback Sandwich Monitor Body Language Check for Understanding Practice Active Listening Module Six: During the Session (II) Set Goals Be Collaborative Ask for a Self-Assessment Keep Emotions in Check Module Seven: Setting Goals SMART Goals The Three P's Ask for Their Input Be as Specific as Possible Module Eight: Diffusing Anger or Negative Emotions Choose the Correct Words Stay on Topic Empathize Try to Avoid "You Messages" Module Nine: What Not to Do Attacking or Blaming Not Giving Them a Chance to Speak Talking Down Becoming Emotional Module Ten: After the Session (I) Set a Follow-up Meeting Make your Self Available Be Very Specific with the Instructions Provide Support and Resources Module Eleven: After the Session (II) Focus on the Future Measuring Results Was the Action Plan Followed? If Improvement is Not Seen, Then What? Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize your productivity. Personal Productivity is a goal most of us have. Through this workshop, you will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this workshop, you will take ownership and begin to lead a more productive life. Module One: Getting Started Module Two: Setting SMART Goals The Three P’s The SMART Way Prioritizing Your Goals Evaluating and Adapting Module Three: The Power of Routines What is a Routine? Personal Routines Professional Routines Six Easy Ways to Simplify Your Life Module Four: Scheduling Yourself The Simple Secret of Successful Time Management Developing a Tracking System Scheduling Appointments Scheduling Tasks Module Five: Keeping Yourself on Top of Tasks The One-Minute Rule The Five-Minute Rule What To Do When You Feel Like You’re Sinking Module Six: Tackling New Tasks and Projects The Sliding Scale A Checklist for Getting Started Evaluating and Adapting Module Seven: Using Project Management Techniques The Triple Constraint Creating the Schedule Using a RACI Chart Module Eight: Creating a Workspace Setting Up the Physical Layout Ergonomics 101 Using Your Computer Efficiently Module Nine: Organizing Files and Folders Organizing Paper Files Organizing Electronic Files Scheduling Archive and Clean-Up Module Ten: Managing E-Mail Using E-mail Time Wisely Taking Action! Making the Most of Your E-mail Program Taking Time Back from Handheld Devices Module Eleven: Tackling Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog! Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 4 half days CLASS SIZE Up to 16 delegates

Statistical Process Control (SPC) CT201SPC OVERVIEW Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments. TARGET AUDIENCE QA managers, quality engineers, manufacturing engineers, technical warranty managers, chemists, quality analysts, CQI coordinators, quality auditors, quality technicians, and SPC coordinators. TRAINING CONTENT - Understand how SPC integrates into the total quality system - - Data collection check sheet - Select and use Control Charts xbar/R, xbar/S for variables - Basics of attribute Charts - Establish control chart limits - Establish rules for out-of-control occurrences - Histogram and Process Capability pp/ppk and cp/cpk - Demonstrate an understanding of troubleshooting using Pareto and Scatter Diagram - Differentiate the implementation and management issues associated with SPC COURSE PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Through positive questioning, employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization. Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories, you will transform your organization. Module One: Getting Started Module Two: Introducing Appreciative Inquiry What is Appreciative Inquiry? Generating a Better Future Engaging People in Positive Thought Change the Person, Change the Organization Module Three: Changing the Way You Think Shifting from "What's Wrong?" to "What's Right"? It's Not Eliminating Mistakes, It's Holding Up Successes Positive Language Will Affect People's Thinking Limit or Remove Negative Phrasing Module Four: Four D model Discovery Dream Design Delivery Module Five: The Four I Model Initiate Inquire Imagine Innovate Module Six: Appreciative Inquiry Interview Style Framing Positive Questions Solicit Positive Stories Finding Out What Works Recognize the Reoccurring Themes Module Seven: Anticipatory Reality Imagining a Successful Future Will Affect the Present Controlling Negative Anticipation Current Decisions Will Be Influenced Positively Base It on Data and Real Examples Module Eight: The Power of Positive Imagery Shaping Performance with Positive Imagery Being Better Prepared for Adversity People are More Flexible and Creative Think of the Perfect Situation Module Nine: Influencing Change Through AI Using Strengths to Solve Challenges Confidence Will Promote Positive Change Inquiry is a Seed of Change People Will Gravitate Towards What is Expected of Them Module Ten: Coaching and Managing With AI Build Around What Works Focus on Increases Recognize the Best in People Limit or Remove Negative Comments Module Eleven: Creating a Positive Core Strengths Best Practices Peak Experiences Successes Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

Regardless of how it is characterized, it is important to get the right balance to ensure that you have a motivated workforce. The Employee Motivation workshop will give you several types of tools to become a great motivator, including goal-setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program. Module One: Getting Started Module Two: A Psychological Approach Herzberg's Theory Of Motivation Maslow's Hierarchy of Needs The Two Models and Motivation Module Three: Object-Oriented Theory The Carrot The Whip The Plant Module Four: Using Reinforcement Theory A History of Reinforcement Theory Behavior Modification in Four Steps Appropriate Uses in the Workplace Module Five: Using Expectancy Theory A History of Expectancy Theory Understanding the Three Factors Using the Three Factors to Motivate in the Workplace Module Six: Personality's Role in Motivation Identifying Your Personality Type Identifying Others' Personality Type Motivators by Personality Type Module Seven: Setting Goals Goals and Motivation Setting SMART Goal Evaluating and Adapting Module Eight: A Personal Toolbox Building Your Motivational Plan Encouraging Growth and Development Getting Others to See the Glass Half-Full Module Nine: Motivation On the Job The Key Factors Creating a Motivational Organization Creating a Motivational Job Module Ten: Addressing Specific Morale Issues Dealing with Individual Morale Problems Addressing Team Morale What To Do When the Whole Company is De-Motivated Module Eleven: Keeping Yourself Motivated Identifying Personal Motivators Maximizing Your Motivators Evaluating and Adapting Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop, you will learn the needed skills in planning and implementing a successful meeting. The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills. Module One: Getting Started Module Two: Planning and Preparing (I) Identifying the Participants Choosing the Time and Place Creating the Agenda Module Three: Planning and Preparing (II) Gathering Materials Sending Invitations Making Logistical Arrangements Module Four: Setting up the Meeting Space The Basic Essentials The Extra Touches Choosing a Physical Arrangement Module Five: Electronic Options Overview of Choices Available Things to Consider Making a Final Decision Module Six: Meeting Roles and Responsibilities The Chairperson The Minute Taker The Attendees Variations for Large and Small Meetings Module Seven: Chairing a Meeting (I) Getting Off on the Right Foot The Role of the Agenda Using a Parking Lot Module Eight: Chairing a Meeting (II) Keeping the Meeting on Track Dealing with Overtime Holding Participants Accountable Module Nine: Dealing with Disruptions Running in and Out Cell Phone and PDA's Ringing Off on a Tangent Personality Conflict Module Ten: Taking Minutes What are Minutes? What do I Record? A Take-Home Template Module Eleven: Making the Most of Your Meeting The 50 Minute Meeting Using Games Giving Prizes Stuffed Magic Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it. These biases are grown in each individual and can greatly influence the day-to-day decisions that are made both at home and at work. Our Unconscious Bias workshop will introduce you to the ideas and techniques for defining and understanding different unconscious biases. It will show the effects that these biases have on the culture and the business practices of a company. The workshop will also cover the steps to introduce a successful unconscious bias training program in your organization. Module One: Getting Started Module Two: What is Unconscious Bias? Definition How Does it Work? Triggers Impact Module Three: Types of Unconscious Bias (I) Affinity Bias Halo Effect Attribution Bias Confirmation Bias Module Four: Types of Unconscious Bias (II) Horns Effect Contrast Effect Beauty Bias Height Bias Module Five: Types of Unconscious Bias (III) Conformity Bias Gender Bias Name Bias Ageism Bias Module Six: Effects on Company Recruitment Opinion Employee Turnover & Low Morale Reputation Module Seven: Mitigating Unconscious Bias Set Expectations Get Feedback Encourage Participation Train Employees Module Eight: Training What to Include? Who Should Be Trained? How to Conduct? Check for Understanding Module Nine: Promote Inclusion Educate Celebrate Differences Listen to Employees Fortify Anti-Discrimination Policies Module Ten: Benefits Workplace Culture Ethical Financial Legal Module Eleven: Handling Complaints Gather Information Evaluate Credibility of the Complaint Interview Those Involved Take Action Against Offender Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

We know the CSRs for all major OEMs. Get in touch and let's discuss your needs, which clients you have and where you're struggling - let's take it from there to arrange a custom workshop for you! DURATION 1-2 full days or 2-4 half-days CLASS SIZE up to 16 delegates Overview Customer-Specific Requirements CSR000C

Statistical Process Control (SPC) CT201SPC OVERVIEW Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments. TARGET AUDIENCE QA managers, quality engineers, manufacturing engineers, technical warranty managers, chemists, quality analysts, CQI coordinators, quality auditors, quality technicians, and SPC coordinators. TRAINING CONTENT - Understand how SPC integrates into the total quality system - - Data collection check sheet - Select and use Control Charts xbar/R, xbar/S for variables - Basics of attribute Charts - Establish control chart limits - Establish rules for out-of-control occurrences - Histogram and Process Capability pp/ppk and cp/cpk - Demonstrate an understanding of troubleshooting using Pareto and Scatter Diagram - Differentiate the implementation and management issues associated with SPC COURSE PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

You will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. With our Developing Creativity workshop, you will learn how to remove barriers that block or limit your creativity. You will improve your imagination, divergent thinking, and mental flexibility. You will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires you to be more creative. Module One: Getting Started Module Two: What is Creativity? Divergent Thinking Problem-Solving Imagination and Inspiration Something Out of Nothing Module Three: Getting Inspired Introspection Read More Removing the Mental Block Art Inspires Art Module Four: Beating Procrastination Get Rid Of Clutter Self-Imposed Limitations Build on Small Successes Don’t Start at the Beginning Module Five: Improving Your Creative Mind Set (I) Open Mind Do Not Judge Positive Mind Set Ask Why? Module Six: Improving Your Creative Mind Set (II) Make Associations Keep a Journal Question Assumptions Creative Confidence Module Seven: Curiosity Spark Your Curiosity Curiosity is the Engine of Creativity Engage Ask Open Ended Questions Module Eight: Take Risks Be Confident Scared to Fail? Fake It ‘til You Make It Afraid To Be Judged Module Nine: Think Like a Child Daydream Be Curious Play Games Experiment Module Ten: Environmental Factors Work Area Additional Environments Get Enough Sleep Variables Module Eleven: Individual Brainstorming Generate A Lot of Ideas Mind Mapping Visualization Organize and Bring the Ideas Together Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)