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ID318 VDA 6.5 Product Auditor Qualification BACKGROUND AND TOPICS Product audits are an especially important method to ensure product quality in the automotive industry. VDA 6.5 is a guideline for managing product audit programmes that allows organisations to develop a classification scheme adapted to their products. With a VDA 6.5 product audit, you can identify customer wishes, review products in this respect, and initiate potential improvement actions. This makes VDA 6.5 an efficient tool to further develop the QM system and products of an organisation. Well-qualified auditors are necessary for the implementation. In this training they can acquire specific expertise. TARGET AUDIENCE This training is for personnel who plan or conduct product audits. OBJECTIVES In this one-day training, participants are acquainted with the structure of audit programmes and the sequence of a product audit – from planning and conducting to the follow-up, reporting and correction actions to be implemented. Methods are presented for identifying possible risks and product improvements to sustainably reduce the complaints ratio. CONCEPTS AND METHODS During the training, technical lectures, discussions and exchange of experience alternate. PREREQUISITES FOR ATTENDANCE Participants should already be familiar with product audits. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 6.5 - Quality Management, Product Audit Publication - not included in course fee. DURATION 2 half days CLASS SIZE Up to 12 delegates

Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can affect the bottom line. You will increase your financial literacy and improve your business sense. Business Acumen will give you an advantage everyone wishes they had. The workshop will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen can influence your whole organization, and provide that additional edge that will lead to success. Module One: Getting Started Module Two: Seeing the Big Picture Short and Long Term Interactions Recognize Growth Opportunities Mindfulness of Decisions Everything is Related Module Three: KPIs (Key Performance Indicators) Decisiveness Flexible Strong Initiative Intuitive Module Four: Risk Management Strategies Continuous Assessment Internal and External Factors Making Adjustments and Corrections Knowing When to Pull the Trigger or Plug Module Five: Recognizing Learning Events Develop a Sense of Always Learning Evaluate Past Decisions Problems are Learning Opportunities Recognize Your Blind Spots Module Six: You Need to Know These Answers and More What Makes Money My Company Money? What Were Sales Last Year? What is our Profit Margin? What Were Our Costs? Module Seven: Financial Literacy (I) Assets Financial Ratios Liabilities Equity Module Eight: Financial Literacy (II) Income Statement Balance Sheet Cash Flow Statement Read, Read, and Read Module Nine: Business Acumen in Management Talent Management Change Management Asset Management Organizational Management Module Ten: Critical Thinking in Business Ask the Right Questions Organize the Data Evaluate the Information Make the Decision Module Eleven: Key Financial Levers Investing in People Effective Communication Process Improvement Goal Alignment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools I (APQP, PPAP, FMEA) CT100C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The first part of the three-part training programme deals with project management in the concept phase and product and process design and development. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from planning, preproduction, test and inspection planning and quality. TRAINING CONTENT APQP phase plan APQP & Project Management CSR- Customer-Specific Requirements during APQP Process FMEA Purpose and contents of Control Plan and correlation to Process FMEA PPAP Production Part Approval Process Practical exercises for the various methods PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 5 half-days CLASS SIZE Up to 16 delegates

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses and apply this knowledge to our surroundings. It promotes self-awareness, internal motivation, and exploring diverse perspectives. Through effective communication, EI fosters positive relationships within any organization. Emotional intelligence is a skill that can be developed to maximize personal and professional success. The Developing Emotional Intelligence workshop provides tools to manage emotions, navigate challenging situations, and communicate empathetically. With EI, you can build a happy and prosperous life. Module One: Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Con Distance and Personal Space Module Seven: Managing Relationships With Others Building Rapport Respond, Don’t React Show Gratitude Finding Common Ground Setting Boundaries Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn building better relationships that benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time. With our Servant Leadership workshop, you will focus on the growth and development of your employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole. Module One: Getting Started Module Two: What Is Servant Leadership? A Desire to Serve Knowing to Share the Power Putting Others First Helping Employees Grow Module Three: Leadership Practices Democratic Leadership Style Laissez-Faire Style Leading by Example Path-Goal Theory Module Four: Share the Power Being Empathetic Learn to Delegate Their Success is Your Success Know When to Step In Module Five: Characteristics of a Servant Leader Listening Skills Persuasive Powers Recognizes Opportunities Relates to Employees Module Six: Barriers to Servant Leadership Excessive Criticism Doing Everything Yourself Sitting on the Sidelines Demanding from Employees Module Seven: Building a Team Community Identify the Group Needs Complement Member Skills Create Group Goals Encourage Communication Module Eight: Be a Motivator Make it Challenging Provide Resources Ask for Employee Input Offer Incentives Module Nine: Be a Mentor Establish Goals Know When to Praise or Criticize Create a Supportive Environment Create an Open Door Policy Module Ten: Training Future Leaders Offer Guidance and Advice Identify Their Skill Sets Methods of Feedback Establish Long Term Goals Module Eleven: Self-Reflection Keep a Journal Identify Your Strengths and Weaknesses Identify Your Needs Creating Your Own Goals Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Ironically, it is also one of the skills that can make or break a person's career. You will be provided with a strong set of skills that will complement your current presentation skill set. The Presentation Skills workshop will give you some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that you can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience. Module One: Getting Started Module Two: Creating the Program Performing a Needs Analysis Writing the Basic Outline Researching, Writing, and Editing Module Three: Choosing Your Delivery Methods Basic Methods Advanced Methods Basic Criteria to Consider Module Four: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Five: Non-Verbal Communication Skills Body Language It’s Not What You Say, It’s How You Say It Module Six: Overcoming Nervousness Preparing Mentally Physical Relaxation Techniques Module Seven: Creating Fantastic Flip Charts Required Tools The Advantages of Pre-Writing Using Colors Appropriately Creating a Plan B Module Eight: Creating Compelling PowerPoint Presentations Required Tools Tips and Tricks Creating a Plan B Module Nine: Wow ‘Em with the Whiteboard Traditional and Electronic Whiteboards Required Tools Using Colors Appropriately Creating a Plan B Module Ten: Vibrant Videos and Amazing Audio Required Tools Tips and Tricks Creating a Plan B Module Eleven: Pumping it Up a Notch Make Them Laugh a Little Encouraging Discussion Dealing with Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Having a strong team benefits every organization and will lead to more success than not. Teamwork is how you will elevate that event or project from just OK to great! Through our Team Building For Managers workshop, you will be encouraged to explore the different aspects of a team, as well as ways that you can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Activities that build camaraderie, develop problem-solving skills, and stimulate interaction will give you what is needed to be a great team member. Module One: Getting Started Module Two: What Are The Benefits Of Team Building? Better Communication And Conflict Resolution Effectiveness Motivation Camaraderie Module Three: Types Of Team Building Games Activities Education Social Gatherings Module Four: Creating Team Chemistry Games For Introductions Games To Build Camaraderie Games For Problem Solving Games To Stimulate Interaction Module Five: Improving Team Strength Games To Build Trust Games To Motivate Games To Build Communication Games For Conflict Resolution Module Six: Engagement and Collaboration Activities Activities To Build Camaraderie Activities For Idea Sharing Activities To Build Trust Activities To Stimulate Interaction Module Seven: Building a Great Team Identity Activities To Motivate Activities To Improve Working Together Activities To Build Communication Activities For Conflict Resolution Module Eight: Social Gathering Singing / Karaoke Dinner / Pot Lucks Physical Activities Meetings Module Nine: Common Mistakes When Team Building Letting Cliques Develop Not Delegating Tasks Rewarding In Private / Criticizing In Public Disjointed Plans Of Grandeur Module Ten: Formatting A Team Building Plan Define The Goal Consult Team Members Research And Create Structure Keep It Fun Module Eleven: Evaluations and Improvements Was The Goal Met? Was The Team Building Cohesive? What Did The Team Think Of The Team Building? How Can The Team Building Be Improved For Next Time? Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID382 VDA 6.3:2023 Certified Process Auditor OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.3 Auditor, you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers, and as a service provider. PREREQUISITES - A copy of your certificate of qualification for the training "VDA 6.3:2023 – Process Auditor – Qualification” - Proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 or qualification for VDA Quality Manager and Internal Auditor - Proof of knowledge of the Automotive Core Tools (ID 415:2022 or ID 417:2019) or two-day training from another provider + Automotive Core Tools Quiz from VDA QMC - Proof of a least five years of full-time professional experience at the production company, and at least two years in quality-related fields of activity (personal data sheet). Admission to the exam is only granted after a successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance of the auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: - a preparation phase (30 minutes) - an audit simulation (25 minutes) - a formulation, evaluation, and justification of findings (10 minutes) - an interview (5-10 minutes) For preparation, you may use the written training materials handed out (incl. standards) during the VDA training you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number.

ISO 14001:2015 Occupational Health & Safety Management System ISO45001P OVERVIEW ISO 45001 is an international standard for occupational health and safety management systems. It provides a framework to improve employee safety, reduce workplace risks, and create better, safer working conditions. This standard helps organizations proactively enhance their health and safety performance by identifying and controlling potential hazards, reducing accidents, and ensuring compliance with legal and regulatory requirements. Implementing ISO 45001 demonstrates a company's commitment to protecting its workforce and can lead to improved organizational resilience and productivity. TARGET AUDIENCE Managers, Supervisors, and anyone involved in ensuring the safety of employees within an organization TRAINING CONTENT - The history and purpose of ISO 45001:2018 - The structure and benefits of ISO 45001:2018 - The verbs used in ISO 45001:2018 - Clauses 1 - 10 of ISO 45001:2018 COURSE PRE-REQUISITES None DURATION 4 half days CLASS SIZE Up to 16 delegates

ID632 VDA Field Failure Analysis for Users BACKGROUND AND TOPICS Despite increased efforts in development and production processes aiming to provide customers with mature, robust and conforming products, deviations from the expected state can occur when used in the field. Depending on the type of complaint, the potentially nonconforming parts or automotive components are exchanged and can be requested for analysis by the manufacturer (OEM) or by the supplier via the OEM. The VDA Volume Field Failure Analysis provides a comprehensive approach to identifying causes and was thoroughly revised in 2018. This two-day training presents the contents of the current standard for implementation in the participants’ organisation. TARGET AUDIENCE Personnel from purchasing, design and development, production, warranty, quality assurance and sales in the automotive and supplier industry, who implement and further develop the field failure analysis process. OBJECTIVES The focus is on teaching expert knowledge and competence to implement the field failure analysis method in one’s work environment. The sequence of the field failure analysis process, concept and part analysis are of special interest. The participants acquire knowledge about the NTF process, special processes and the problem-solving process. In addition, planning the whole field failure analysis process and organisational activities to implement and anchor the process in one’s organisation are dealt with. CONCEPT AND METHODS During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume - Field Failure Analysis & Audit Standard - not included in course fee. DURATION 4 half days CLASS SIZE Up to 12 delegates