Failure Mode & Effects Analysis (FMEA) CT102FMEA OVERVIEW Using a systematic risk-based approach, FMEA helps identify and prevent potential failures early, especially in new concepts. It evaluates potential errors during development and planning and determines actions to avoid failures or reduce risks. FMEA supports teamwork across different disciplines and shows how much risk has been reduced or can be reduced in the future through experience, calculations, testing, and examinations. This helps minimize failure costs and improves teamwork, making FMEA very beneficial for the organization. Product and Process FMEA is a risk analysis that accompanies planning and development and is integrated into technical departments. In this course, we will explore the essential aspects of FMEA, including understanding and evaluating risks, the Action Priority (AP) matrix, and managing critical and Special Characteristics. Additionally, we will delve into the development and integration of control plans and introduce you to Reverse FMEA, a proactive method to ensure continuous improvement and risk management. TARGET AUDIENCE - Project Managers, Process Engineers - Operators, supervisors (anyone exposed to risk-based thinking in a production facility) - Anyone involved in a multi-disciplinary team (including the launch team) project approach - Quality team members - Production team members TRAINING CONTENT - Understand the 7-step Approach - Hands-on exercises understanding the full application of the 7 steps - Understand Risk - Evaluate Risk - AP (Action Priority Matrix) - Critical/Special Characteristics - Control plan - Reverse FMEA COURSE PRE-REQUISITES None DURATION 2 full days or 4 half-days CLASS SIZE Up to 16 delegates

Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work. The Workplace Bullying workshop will introduce you to your company’s responsibility concerning preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. Module One: Getting Started Module Two: What Is Workplace Bullying Definition Types of Bullying Examples Statistics Module Three: Why Does One Bully? Lack of Self-Esteem A Need to Control Being Bullied A Toxic Work Environment Module Four: Effects on Employees Emotional Physical Psychological Work Productivity Module Five: Effects on Company Employee Turnover and Low Morale Employee Assistance Programs Decreased Productivity Reputation Module Six: Company Policy Anti-bullying Policy Frequently Updating Policy Train Employees Highlight Consequences for Non-Compliance Module Seven: Training What to Include Who Should Be Trained? How to Conduct Check for Understanding Module Eight: Company Responsibility Know State and Federal Laws Keep Records of All Complaints Investigate Complaints Resolve Complaints Module Nine: Being Bullied Seek Support Document Report Speak Up Module Ten: Someone Else Being Bullied Support Victim Document Report Encourage Victim Module Eleven: Company Address the Bully Confront Put on Probation Suspend Terminate Employment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID602 VDA MLA - Maturity Level Assurance for New Parts BACKGROUND AND TOPICS Implementing the VDA standard of Maturity Level Assurance for New Parts aims to attain sustainable improvement of the quality of supplied parts. With this method, a process-accompanying assurance of product maturity is achieved at the start of production: projects are segmented, assessed early on and corrected. Furthermore, a unified concept is provided for cooperation and communication in complex product engineering projects involving many participants in the supply chain. Implementing this standard in the automotive and supplier industries requires knowledge and competence in various functions of organisations. This two-day training teaches the requisite expert knowledge. TARGET AUDIENCE QA personnel, product managers, project managers in product development, product planners, managers and spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the suppliers’ customer team and project leaders, and key account managers. OBJECTIVES This training imparts knowledge about maturity-level methods (assessment, contents, control and report systematics) that are necessary for maturity-level regulatory processes in the product engineering process. It also goes into details of the initial situation and history as well as methods and the basics of maturity level assurance. Furthermore, the measurement criteria are worked out in detail in workshop mode. Additionally, successful and negative examples from organisations are presented and studied. The roles of the participants are explained at the round table ”opportunities for cooperation”. CONCEPT AND METHODS During this training, technical lectures and group exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Basic knowledge of project work, product engineering process (PEP) and/or parts/components qualification. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Maturity Level Assurance for New Parts - not included in course fee DURATION 2 half-days CLASS SIZE Up to 12 delegates

Uploading VDA2-PPA Documents In VW BeON CSR101VW OVERVIEW Suppliers use the Volkswagen (VW) BeON System to provide standardized sample test reports and communicate and coordinate sampling planning with VW. During this training, delegates will gain an overall understanding of the VW BeON System and be guided through a step-by-step approach to generating and uploading VDA2-PPA documents in the system. TARGET AUDIENCE All personnel at VW suppliers involved in the sampling and reporting process. TRAINING CONTENT - Volkswagen Customer-Specific Requirements Overview - Volkswagen QPNI – The Relevant CSR To Drive VDA2-PPA - Where To Find VDA2-PPA In MLA - Volkswagen VDA2-PPA Agreement Requirements - How To Upload VDA-2PPA Documents in the Volkswagen BeON System COURSE PRE-REQUISITES - Sound knowledge and understanding of the sampling process. - VDA 2 PPA Certificate of Qualification DURATION 1 half day

This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits. Module One: Getting Started Module Two: An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process Module Three: The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Module Four: Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Module Five: Creating Mutual Understanding What Do I Want? What Do They Want? What Do We Want? Module Six: Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Module Seven: Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Module Eight: Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Module Nine: Building a Solution Creating Criteria Creating a Shortlist Choosing a Solutions Building a Plan Module Ten: the Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Module Eleven: Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop, you will become more confident and relaxed in front of an audience which will translate into a successful speaking event. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give you some basic public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power. Module One: Getting Started Module Two: Identifying Your Audience Performing a Needs Analysis Creating an Audience Profile Identifying Key Questions and Concerns Module Three: Creating a Basic Outline Outlining the Situation Identifying the Task That Had to Be Performed Listing the Actions You Took Revealing the Results Module Four: Organizing the Program Making Organization Easy Organizational Methods Classifying and Categorizing Module Five: Fleshing It Out Identifying Appropriate Sources Establishing Credibility The Importance of Citations Module Six: Putting It All Together Writing Your Presentation Adding a Plan B Reviewing, Editing, and Rewriting Module Seven: Being Prepared Checking Out the Venue Gathering Materials A 24-Hour Checklist Module Eight: Overcoming Nervousness A Visit from the Boss Preparing Mentally Physical Relaxation Techniques Appearing Confident in Front of the Crowd (Even If You Don’t Feel That Way) Module Nine: Delivering Your Speech (I) Starting on the Right Foot Using Visual Aids Checking the Volume of Your Voice Module Ten: Delivering Your Speech (II) Adjusting on the Fly Gauging Whether Breaks Are Required Wrapping Up and Winding Down Module Eleven: Questions and Answers Ground Rules Answering Questions That Sound Like an Attack Dealing with Complex Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

ISO 31000:2018 Enterprise Risk Management ISO31000P OVERVIEW Risk management is like playing chess - imagine you're planning your moves on a chessboard, and you want to think about what might happen next: - What if your opponent makes a surprising move? - What if you make a mistake? In business, things can be uncertain or have unexpected twists, just like in chess. Risk management is about trying to foresee these uncertainties and plan for them. It's like wearing a seatbelt in a car – you put it on not because you expect to have an accident, but just in case. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from the areas of planning, preproduction, test and inspection planning and quality. TRAINING CONTENT - Identifying Risks: Figuring out what could go wrong or what might not go as planned. - Analyzing Risks: Understanding how likely these things are to happen and how much they might affect you. - Evaluating The Identified Risks: Evaluate in terms of probability, impact, and overall severity and prioritize risks based on their significance to the project or business objectives. - Developing & Implementing Strategies: Based on the risk assessment, develop strategies to address and mitigate the identified risks. - Monitoring & Reviewing: Keeping an eye on things as you go along, adjusting your plans if needed, and being ready to respond if something unexpected occurs. COURSE PRE-REQUISITES None DURATION 1 full day or 2 half days CLASS SIZE Up to 16 delegates

Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. The Supervising Others workshop will help you become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline. Module One: Getting Started Module Two: Setting Expectations Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing Module Three: Setting Goals Understanding Cascading Goals The SMART Way Helping Others Set Goals Module Four: Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Module Five: Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence Module Six: Implementing Delegation Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation Module Seven: Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback Module Eight: Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday Module Nine: Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team Module Ten: Tips for Special Situations What to Do If You’ve Been Promoted from within the Team What to Do If You’re Leading a Brand New Team What to Do if You’re Taking on an Established Team Module Eleven: A Survival Guide for the New Supervisor Ask the Right Questions of the Right People Go to Gemba Keep Learning! Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. With our Developing Creativity workshop, you will learn how to remove barriers that block or limit your creativity. You will improve your imagination, divergent thinking, and mental flexibility. You will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires you to be more creative. Module One: Getting Started Module Two: What is Creativity? Divergent Thinking Problem-Solving Imagination and Inspiration Something Out of Nothing Module Three: Getting Inspired Introspection Read More Removing the Mental Block Art Inspires Art Module Four: Beating Procrastination Get Rid Of Clutter Self-Imposed Limitations Build on Small Successes Don’t Start at the Beginning Module Five: Improving Your Creative Mind Set (I) Open Mind Do Not Judge Positive Mind Set Ask Why? Module Six: Improving Your Creative Mind Set (II) Make Associations Keep a Journal Question Assumptions Creative Confidence Module Seven: Curiosity Spark Your Curiosity Curiosity is the Engine of Creativity Engage Ask Open Ended Questions Module Eight: Take Risks Be Confident Scared to Fail? Fake It ‘til You Make It Afraid To Be Judged Module Nine: Think Like a Child Daydream Be Curious Play Games Experiment Module Ten: Environmental Factors Work Area Additional Environments Get Enough Sleep Variables Module Eleven: Individual Brainstorming Generate A Lot of Ideas Mind Mapping Visualization Organize and Bring the Ideas Together Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can't put a dollar value on. In our Measuring Results From Training course, you will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and update the curriculum to create content that is better suited for you. Module One: Getting Started Module Two: Kolb’s Learning Styles The Four-Stage Process Accommodators Divergers Convergers Assimilators Module Three: Kirkpatrick’s Levels of Evaluation Overview Level One: Reactions Level Two: Learning Level Three: Behavior Level Four: Results Module Four: Types of Measurement Tools Goal Setting Self-Evaluations Peer Evaluations Supervisor Evaluations High-Level Evaluations Module Five: Focusing the Training Performing a Needs Assessment Creating Learning Objectives Drilling Down Into Content Module Six: Creating an Evaluation Plan What Will We Evaluate? When Will the Evaluation be Completed? How Will We Evaluate It? Who Will Perform the Evaluation? Module Seven: Assessing Learning Before Training Workplace Observation Objectives Assessment Pre-Assignments and Pre-Tests Module Eight: Assessing Learning During Training Reviewing Learning Objectives Performing Hip-Pocket Assessments Quizzes and Tests Skill Assessments Module Nine: Assessing Learning After Training Evaluation Timelines Learning Journal Goal Setting Additional Methods of Evaluation Module Ten: The Long-Term View Creating a Long-Term Evaluation Plan Methods of Evaluation Documenting Lessons Learned Module Eleven: Calculating the Return on Investment (ROI) A Basic ROI Formula Identifying and Measuring Tangible Benefits Identifying and Measuring Intangible Benefits Calculating Total Costs Making a Business Case Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ESG101FC Understanding ESG: Foundations and Concepts OVERVIEW In this modern era, business responsibility is multi-faceted. The interests of various stakeholders, including customers, suppliers, employees, local communities, and shareholders, need to be addressed. This requires the balancing of economic and non-financial corporate performance goals. ESG emphasizes the integration of environmental, social, and governance factors to improve financial outcomes and manage risks. The ESG reporting framework allows for assessing a company's operations and their sustainability and ethical impact. This course allows delegates to develop a solid understanding of the foundational principles and concepts underlying ESG and its relevance to business sustainability and responsible corporate citizenship. COURSE CONTENT - Introduction to ESG - Environmental Factors - Social Impact and Responsibility within the ESG Framework - Governance - Integrating ESG into Business Strategy - ESG Reporting and Disclosure Standards - Assessing ESG Performance - Metrics and Measurement - ESG Investing - Trends and Strategies - ESG Success TARGET AUDIENCE - Professionals who are either new to ESG concepts or looking to understand the fundamentals of ESG and its importance in the business context. COURSE PRE-REQUISITES - None CERTIFICATE - Participants attending all sessions will receive a Certificate of Attendance. In addition, a Certificate of Qualification will be issued upon passing the final multiple-choice test (60%+) on the last day of the course. DURATION - 3 full days or 5 half days CLASS SIZE - Up to 16 delegates