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Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice. With our Crisis Management workshop, you will understand that a crisis can occur at any time. You will develop the skills needed for certain negative events. Also, you will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis. Module One: Getting Started Module Two: Crisis Internal Risks External Risks Aggression Violence Module Three: Workplace Violence Threats Damage Psychological Acts Physical Acts Module Four: Myths Violence Just Happens It Is Uncommon Problems Will Solve Themselves It Is Not Possible to Prevent Violence Module Five: Escalation Threats Stalking and Bullying Injury Death Module Six: Concerning Behaviors Disruptive Emotional Abuse Causes Anxiety Examples of Behavior Module Seven: Domestic Violence Indicators Disruptive Calls Poor Concentration Bruising Absences Module Eight: Triggers of Workplace Violence Reprimands and Terminations Financial Strain Loss of Loved One Perceived Slights Module Nine: Conflict Dangers Triggers Action Point Flashpoint Identify Module Ten: Response Note Areas of Concern Discuss It Report It Report Extreme Cases to HR/Tip Line Module Eleven: Strategies Policies Programs Emergency Procedures Train Employees Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Uploading VDA2-PPA Documents In VW BeON CSR101VW OVERVIEW Suppliers use the Volkswagen (VW) BeON System to provide standardized sample test reports and communicate and coordinate sampling planning with VW. During this training, delegates will gain an overall understanding of the VW BeON System and be guided through a step-by-step approach to generating and uploading VDA2-PPA documents in the system. TARGET AUDIENCE All personnel at VW suppliers involved in the sampling and reporting process. TRAINING CONTENT - Volkswagen Customer-Specific Requirements Overview - Volkswagen QPNI – The Relevant CSR To Drive VDA2-PPA - Where To Find VDA2-PPA In MLA - Volkswagen VDA2-PPA Agreement Requirements - How To Upload VDA-2PPA Documents in the Volkswagen BeON System COURSE PRE-REQUISITES - Sound knowledge and understanding of the sampling process. - VDA 2 PPA Certificate of Qualification DURATION 1 half day

ESG101FC Understanding ESG: Foundations and Concepts OVERVIEW In this modern era, business responsibility is multi-faceted. The interests of various stakeholders, including customers, suppliers, employees, local communities, and shareholders, need to be addressed. This requires the balancing of economic and non-financial corporate performance goals. ESG emphasizes the integration of environmental, social, and governance factors to improve financial outcomes and manage risks. The ESG reporting framework allows for assessing a company's operations and their sustainability and ethical impact. This course allows delegates to develop a solid understanding of the foundational principles and concepts underlying ESG and its relevance to business sustainability and responsible corporate citizenship. COURSE CONTENT - Introduction to ESG - Environmental Factors - Social Impact and Responsibility within the ESG Framework - Governance - Integrating ESG into Business Strategy - ESG Reporting and Disclosure Standards - Assessing ESG Performance - Metrics and Measurement - ESG Investing - Trends and Strategies - ESG Success TARGET AUDIENCE - Professionals who are either new to ESG concepts or looking to understand the fundamentals of ESG and its importance in the business context. COURSE PRE-REQUISITES - None CERTIFICATE - Participants attending all sessions will receive a Certificate of Attendance. In addition, a Certificate of Qualification will be issued upon passing the final multiple-choice test (60%+) on the last day of the course. DURATION - 3 full days or 5 half days CLASS SIZE - Up to 16 delegates

Core Tools III (G8D & 7QT) Compact CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D - Global 8D Report Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 3 full days or 5 half-days CLASS SIZE Up to 16 delegates

Ford Motor Company - Customer-Specific Requirements for IATF 16949 CSR100FORD DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

Toyota - Customer-Specific Requirements CSR100TOY DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

Strengthening self-confidence is a powerful step in shaping our lives and future success. Being confident and assertive are crucial skills for personal development, displaying authority in business, and promoting equality in interactions. These skills significantly influence building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project confidence to others. When stressful situations arise, we can control our responses and how we move forward. Confidence and assertiveness are skills that can be developed and benefit everyone, regardless of their career or job position. The Building Confidence and Assertiveness workshop provides tools to overcome fear, gain empowerment, and inspire confidence in others. Believing in our potential and positive changes helps us grow personally and professionally. Module One: Getting Started Module Two: Understanding Confidence Defining Confidence and Assertiveness Types of Confidence The Benefits of Assertiveness Distinguishing the Styles Signs of Low Self-Confidence Module Three: Characteristics of Confidence Self-Awareness Responsible Optimistic Courageous Humble Module Four: The Barriers to Success Fear of Failure Self-Doubt Being Indecisive Comfort Zones The Harm of Comparison Module Five: Powerful Tools Positive Rephrasing and Affirmations Morning Routines Using Visualization Meditation and Mindfulness Learn New Skills Module Six: Communicating With Confidence Sounding Confident Using Body Language Questions and Curiosity Dressing the Part Tone and Audience Module Seven: Developing Assertiveness Learning to Say No Recognize Rights and Values Be Expressive Be Decisive Anticipate Setbacks Module Eight: Projecting Confidence Interviews/First Impressions Networking Presentations Virtual Meetings Module Nine: Personal Empowerment Overcoming Our Fears Setting Goals Identifying Strengths Setting Personal Boundaries Positive Social Connections Module Ten: Handling Difficult Situations Delivering Criticism Receiving Criticism Dealing With Aggressive Behavior Dealing With Passive Behavior Negotiating Module Eleven: Building Confidence in Others Listen to Learn Celebrate Successes Embrace Failure Delegate Important Tasks Value Opinions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Introduction to 6S Lean MFG3006S OVERVIEW 6S Lean is an advanced methodology derived from the 5S framework in lean manufacturing and management. It adds a sixth component to enhance efficiency, safety, and organization in the workplace. By implementing 6S Lean, organizations aim to enhance productivity, reduce waste, and create a safer and more efficient workplace. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from the areas of planning, preproduction, test and inspection planning and quality. TRAINING CONTENT - Introduction to 6S Lean - The Importance of 6S Lean - Enhances Efficiency, Improves Safety, Boosts Morale and Increases Productivity - The Six Pillars of 6S - Sort (Seiri), Set in Order (Seiton), Shine (Seiso), Standardize (Seiketsu), Sustain (Shitsuke) and Safety - Implementation Steps - Assessment, Planning, Training, Execution and Review & Improve - Benefits of 6S Lean - Operational Efficiency, Cost Savings, Enhanced Safety and Employee Engagement - Case Studies COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Core Tools II (SPC, MSA, Lean Six Sigma) CT200C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the three-part training program deals with statistical methods and the basics of Lean Six Sigma in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors Lean Six Sigma Principles - DMAIC – Define Measure Analyze Improve Control PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 3 full days or 5 half-days CLASS SIZE Up to 16 delegates

Introduction to TISAX® IS100TISAX OVERVIEW TISAX® is an assessment and exchange mechanism for the information security of enterprises (automotive) and allows for the recognition of assessment results amongst participants. This training provides information about the TISAX® concept to raise awareness of what it means to implement an Information Security Management System, and the necessary steps to obtain TISAX® labels. This training is aimed at leadership and management teams as a high-level overview of the process in order to prepare for the TISAX® assessment, it is not intended to provide a detailed understanding of the specific requirements in the ISA Catalog related to the actual assessment of the information security management system. TARGET AUDIENCE - Leadership Team in the Automotive Industry - Those with an interest in Information Security TRAINING CONTENT - TISAX® Concept / Overview - Information Security Assessment (ISA) - Information Security Management System (ISMS) - TISAX® Process - Selecting Assessment Objectives - Assessment Objectives and ISA- VDA Catalog - Assessment Objectives and TISAX® Labels - Protection Needs - Assessment Levels and Assessment Methods - TISAX® Assessment Process Diagram - Audit Provider Selection - Self-assessment Based on ISA - TISAX® Findings and Assessment Results - TISAX® Corrective Action Plan and Assessment - Temporary TISAX® Labels - Follow-up Assessment - Exchange TISAX® Assessment Results PRE-REQUISITES None DURATION 8 hours (1 full day 2 half-days) CLASS SIZE Up to 16 delegates

With this workshop, you will recognize possible areas of conflict and develop the skills and knowledge to overcome them. Our Being a Likeable Boss workshop will show that honesty and trust will be your biggest tools in fostering a better relationship with your employees. Trusting your team by avoiding micromanagement, using delegation, and accepting feedback will put you on the right path to being a more likeable boss. Module One: Getting Started Module Two: Is it Better to be Loved or Feared? The Case for Fear The Case for Love The Case Against Both The Middle Ground Module Three: Leadership as Service Top Down Hierarchies The Bottom-Up Perspective Know Your Employees Genuine Empathy and the Power to Lead Module Four: Leadership by Design Begin with the End in Mind Goals Values Mission Statement Module Five: Understanding Motivation Dramatism The Pentad Guilt and Redemption Identification Module Six: Constructive Criticism What are Your Intentions? A Positive Vision of Success Feedback Sandwich Following Up versus Badgering Module Seven: The Importance of Tone Lighting a Fire Putting Out a Fire Adult versus Parent Changing the Script Module Eight: Trusting Your Team Dangers of Micromanaging Delegation and Anxiety Aces in Their Places Celebrating Success Module Nine: Earning Your Team’s Trust Honesty Consistency Availability Openness Module Ten: Building and Reinforcing Your Team Identify Team Strengths and Weaknesses Identify Team Roles Design Exercises with Specific Goals What to Avoid Module Eleven: You are the Boss of You What Kind of Person Would You Follow? Self-Awareness Self-Improvement Keeping Your Balance Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills you need to complete more tasks and get things done. Our Goal Setting and Getting Things Done workshop will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in your professional and personal lives. You will learn the Goal Setting characteristics of successful people and in turn, will become a happier and more productive individual. Module One: Getting Started Module Two: Overcoming Procrastination (I) Eat That Frog! Just Do It The 15 Minute Rule Chop it Up Module Three Overcoming Procrastination (II) Remove Distractions Start Small and Build Reward Yourself Set Realistic Deadlines Module Four: Four P’s of Goals Setting They need to be Positive They need to be Personal They need to be Possible They need to be Prioritized Module Five: Improving Motivation Remember Peak Moments Write Your Goals Down Use Gamification Track Your Progress Module Six: Wise Time Management Urgent/Important Matrix The 80/20 Rule Utilize a Calendar Create a Ritual Module Seven: Tips for Completing Tasks One Minute Rule Five Minute Rule Break Up Large Tasks Utilize Technology Module Eight: Increase Your Productivity Repeat What Works Get Faster Remove “Should” from Your Dictionary Build on Your Successes Module Nine: To-Do List Characteristics Focus on the Important Chunk, Block, Tackle Make It a Habit Plan Ahead Module Ten: SMART Goals Specific Measurable Attainable Realistic Timely Module Eleven: Mistakes Will Happen Accept It Bouncing Back Adapt and Learn from Them If Needed, Ask for Help Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)