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With this workshop, you will recognize possible areas of conflict and develop the skills and knowledge to overcome them. Our Being a Likeable Boss workshop will show that honesty and trust will be your biggest tools in fostering a better relationship with your employees. Trusting your team by avoiding micromanagement, using delegation, and accepting feedback will put you on the right path to being a more likeable boss. Module One: Getting Started Module Two: Is it Better to be Loved or Feared? The Case for Fear The Case for Love The Case Against Both The Middle Ground Module Three: Leadership as Service Top Down Hierarchies The Bottom-Up Perspective Know Your Employees Genuine Empathy and the Power to Lead Module Four: Leadership by Design Begin with the End in Mind Goals Values Mission Statement Module Five: Understanding Motivation Dramatism The Pentad Guilt and Redemption Identification Module Six: Constructive Criticism What are Your Intentions? A Positive Vision of Success Feedback Sandwich Following Up versus Badgering Module Seven: The Importance of Tone Lighting a Fire Putting Out a Fire Adult versus Parent Changing the Script Module Eight: Trusting Your Team Dangers of Micromanaging Delegation and Anxiety Aces in Their Places Celebrating Success Module Nine: Earning Your Team’s Trust Honesty Consistency Availability Openness Module Ten: Building and Reinforcing Your Team Identify Team Strengths and Weaknesses Identify Team Roles Design Exercises with Specific Goals What to Avoid Module Eleven: You are the Boss of You What Kind of Person Would You Follow? Self-Awareness Self-Improvement Keeping Your Balance Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills you need to complete more tasks and get things done. Our Goal Setting and Getting Things Done workshop will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in your professional and personal lives. You will learn the Goal Setting characteristics of successful people and in turn, will become a happier and more productive individual. Module One: Getting Started Module Two: Overcoming Procrastination (I) Eat That Frog! Just Do It The 15 Minute Rule Chop it Up Module Three Overcoming Procrastination (II) Remove Distractions Start Small and Build Reward Yourself Set Realistic Deadlines Module Four: Four P’s of Goals Setting They need to be Positive They need to be Personal They need to be Possible They need to be Prioritized Module Five: Improving Motivation Remember Peak Moments Write Your Goals Down Use Gamification Track Your Progress Module Six: Wise Time Management Urgent/Important Matrix The 80/20 Rule Utilize a Calendar Create a Ritual Module Seven: Tips for Completing Tasks One Minute Rule Five Minute Rule Break Up Large Tasks Utilize Technology Module Eight: Increase Your Productivity Repeat What Works Get Faster Remove “Should” from Your Dictionary Build on Your Successes Module Nine: To-Do List Characteristics Focus on the Important Chunk, Block, Tackle Make It a Habit Plan Ahead Module Ten: SMART Goals Specific Measurable Attainable Realistic Timely Module Eleven: Mistakes Will Happen Accept It Bouncing Back Adapt and Learn from Them If Needed, Ask for Help Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Through our workshop, you will learn stress management skills, how to build rapport and recognize certain body language. By utilizing our Handling a Difficult Customer workshop you will see an increase in customer service, and productivity, and a decrease in unhappy customers. You will be provided with a strong skill set including in-person and over-the-phone techniques, addressing complaints, and generating return business. Module One: Getting Started Module Two: The Right Attitude Starts with You Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Module Three: Internal Stress Management Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Module Four: External Stress Management Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Module Five: Transactional Analysis What is Transactional Analysis? Parent Adult Child Module Six: Why are Some Customers Difficult? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want a Resolution They Are Generally Unhappy Module Seven: Dealing with the Customer Over the Phone Listen to the Customer’s Complaint Build Rapport Do Not Respond with Negative Words or Emotions Offer a Verbal Solution to the Customer Module Eight: Dealing with the Customer In Person Listen to the Customer’s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Module Nine: Sensitivity in Dealing with Customers Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Module Ten: Scenarios of Dealing with a Difficult Customer Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please the Customer Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion. The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and economic legislation. Module One: Getting Started Module Two: Glossary What Is Finance Commonly Used Terms Key Players (People, Jobs) Important Finance Organizations Understanding GAAP Module Three: Understanding Financial Statement Balance Sheets Income Statements (AKA Profit And Loss Statements) Statement Of Retained Earnings Statement Of Cash Flows Annual Reports Module Four: Analyzing Financial Statements, Part One Income Ratios Profitability Ratios Liquidity Ratios Working Capital Ratios Bankruptcy Ratios Module Five: Analyzing Financial Statements, Part Two Long Term Analysis Ratios Coverage Ratios Leverage Ratios Calculating Return On Investment (ROI) Module Six: Understanding Budgets Common Types Of Budgets What Information Do I Need? Who Should Be Involved? What Should A Budget Look Like? Module Seven: Budgeting Made Easy Factoring In Historical Data Gathering Related Information Adjusting For Special Circumstances Putting It All Together Computer Based Methods Module Eight: Advanced Forecasting Techniques Using The Average Regression Analysis Extrapolation Formal Financial Models Module Nine: Managing The Budget How To Tell If You're On The Right Track Should Your Budget Be Updated Keeping A Diary Of Lessons Learned When To Panic Module Ten: Making Smart Purchasing Decisions 10 Questions You Must Ask Determining The Payback Period Deciding Whether To Lease Or Buy Thinking Outside The Box Module Eleven: A Glimpse Into The Legal World A Brief History The Sarbanes Oxley Act CEO/CFO Certification Thinking Outside The Box Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 9001:2015 Quality Management System - Qualification for Practitioners OVERVIEW ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify. ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million organizations from more than 160 countries have applied the ISO 9001 standard requirements to their quality management systems. Organizations of all types and sizes find that using the ISO 9001 standard helps them: • Organize processes • Improve the efficiency of processes • Continually improve TARGET AUDIENCE • Those with responsibility for implementing quality management systems • Those with an interest in quality management systems • Those starting their career in quality management TRAINING CONTENT • History and benefits of ISO9001 • Quality management principles • Process approach • PDCA Cycle • Process management • ISO 9001 requirements according to Annex SL • Risk Based Thinking • Context of the organization • Leadership • Planning • Support • Operations • Performance Evaluation • Improvement COURSE PRE-REQUISITES None DURATION 3 full days or 5 half days CLASS SIZE Up to 16 delegates

A well-run office reduces miscommunications and helps to eliminate common errors. By prioritizing the administrative office, you will establish clear policies and procedures with employee understanding and buy-in, ensuring your work environment runs smoothly. With our Administrative Office Procedures workshop, you will see how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures connect the company's vision with its everyday operations. Module One: Getting Started Module Two: Why Your Office Needs Administrative Procedures. Business Continuity Succession Planning Internal and External Audit Requirements Recovery Planning Module Three: Gathering the Right Tools Binder Section Divider Sheet Protectors Cover-to-Cover Binders Module Four: Identifying Procedures to Include Tracking Tasks for Some Days Reach Out to Other Employees for Feedback/Ideas Write Down Daily Tasks Keep Track Using a Spreadsheet Module Five: Top Five Procedures to Record Use a Template to Stay Consistent from Track to Track Be as Detailed as Possible Use Bullet Points Instead of Paragraphs Ask Someone to Execute the Procedure Module Six: What to Include in Your Binder (I) Phone Etiquette Business Writing Effective Time Management Creating Meeting Arrangements Module Seven: What to Include in Your Binder (II) Policy on Absences Breaks Salaries Benefits Module Eight: Organizing Your Binder Create a Table of Contents List Each Section (e.g. Accounting) List Procedures in that Section Keep the Binder Updated with any New Changes Module Nine: What Not to Include in the Procedure Guide Passwords Identify Other Confidential Information Via Your Employer Store Information in a Separate Folder Outside of the Guide Find a Secure Location to Store Module Ten: Share Office Procedure Guide Give a Guide to the Boss/Executive to Review Inform Office Personnel of the Procedure Guide Place Guide in a Visible Area Allow Office Personnel to Express Improvements/Updates if Needed Module Eleven: Successfully Executing the Guide Create a One Hour Meeting/Seminar for Employees Stay Consistent with Procedures Make Employees Aware of any Updated Changes Keep Open to Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Problem Solving with Global 8D CT301G8D OVERVIEW Often problem-solving is only understood to mean writing 8D reports. This training communicates the specific techniques of the 8D method and additionally demonstrates supporting analytics for problem processing. The participants will be trained to handle the evaluation of existing data and to describe missing information in such a way that other team members can procure it for further processing. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, and internal and external quality assurance who will be put in charge of a problem-solving team in the foreseeable future. TRAINING CONTENT - History, development and relevance of the 8D Method - Outline of procedure for the 8D Method - Problem awareness - An exact description of the problem - Deduction of interim containment action - The connection between root cause and corrective action - Use of simple analytical methods – Ishikawa & 5-Why - Actual state/not-actual-state analysis - Confirmation that the identified cause triggers the problem - Determine corrective action - Planning the implementation of corrective action - Continual improvement of Q planning, manufacture, QMS - Recognition of problem-solving teams and their effect on error culture in organizations - Successfully integrate the 8D Method into organizations COURSE PRE-REQUISITES First-hand experience with problem processing in your organization is advantageous. DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

You will become more mindful of your actions and learn how to express and interpret your present environment. You will create positive connections and increase your self-regulation of attention and personal experiences. Improving Mindfulness will provide benefits throughout your professional and personal life. Improving mindfulness through gratitude, filtering, and active listening will give you the advantage of seeing things in a new light. This workshop can give you an increased recognition of mental events in the present moment which provides countless benefits. Module One: Getting Started Module Two: What is Mindfulness? Buddhist Concept Bare Attention Memory Psychological Concept Module Three: Practicing Mindfulness Mindfulness Meditation Attention Acceptance Scanning Module Four: Emotional IQ Purpose of Emotions Performance Emotions Swing Emotions Blue emotions Module Five: Cognitive Distortion I Dichotomous Reasoning Magnification and Minimization Filtering (Including Disqualifying) Jumping to Conclusions Module Six: Cognitive Distortion II Destructive Labelling Personalizing Blaming The Tyranny of the Should Module Seven: Mindfulness-Based Cognitive Therapy Mental Modes Doing Mode Being Mode Metacognitive Awareness Module Eight: Mindfulness and Gratitude What is Gratitude? Gratitude Journal Gratitude Exercise How to Form a Habit Module Nine: Cultivating High-Performance Emotions Emotion-Cognition-Behavior Triangle Cultivating Enthusiasm Cultivating Confidence Cultivating Tenacity Module Ten: Mindfulness and Customer Service Individually Focused Active Listening Building a Rapport Timing Module Eleven: Mindfulness and Leadership Mental Resilience Focus Compassion Creativity Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID417 VDA Automotive Core Tools for Auditors BACKGROUND AND TOPICS To ensure a high quality of the audit activities in the companies and the entire supply chain, auditors must have the appropriate competence with the respective methods. The IATF 16949 clearly emphasises this requirement for the competence of the auditors. The efficient approach during the audits is an important success factor. This training deals with typical audit situations along with the Automotive Core Tools. TARGET AUDIENCE This two-day training course is aimed at qualified VDA 6.3 process auditors who wish to apply for an extension, and prospective VDA 6.3 Process and IATF System auditors who are seeking qualification. OBJECTIVES The participants train on typical auditing situations in the context of Automotive Core Tools, focusing on an efficient approach. Both the assessment of the technically correct application of the respective methods and the case-specific assessment of typical situations are a central component of the training. CONCEPT AND METHODS During the training, technical lectures on the single Core Tools (RGA / APQP, VDA 2 / PPAP, FMEA, VDA 5 / MSA, Cmk / PpK / CpK / SPC and 8D) will alternate with exercises on typical examples. The focus lies on the practical application by the participants. Here, group work, individual exercises, question and answer exercises and plenary discussions are carried out. PREREQUISITES FOR ATTENDANCE Expertise in Automotive Core Tools is an advantage. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

ID410 VDA 2 PPA Production Process & Product Approval BACKGROUND AND TOPICS VDA Volume 2 ”Quality Assurance for Supplies” describes the basic requirements for sampling of serial parts submission for automotive serial parts. As an integral part of quality planning, the standard regulates the correct submission of all relevant documents and parts to the customer. This ensures that the supplier understands and implements the customer’s expectations so that the product can be manufactured to maximum customer satisfaction. This training acquaints the participants with this VDA standard as a method for application. TARGET AUDIENCE This training is for quality managers, quality engineers, personnel from purchasing, design and development, logistics or production concerned with quality-relevant tasks and all interested personnel in the automotive industry. OBJECTIVES Within the framework of this training, the participants learn what efficient sampling to the customer means and how a PPA procedure is successfully deployed and documented in the initial sample report. The content and structure of the VDA Volume 2 are explained and reference is given to significant German legal and statutory regulations (e.g., BGB, HGB, ProdHaftG, GPSG, KBA, IMDS, REACH). The participants learn about the basic sequence of PPA and sampling, planning and coordination of the PPA procedure, incl. chronological integration into the product engineering process. The trigger matrix, sampling levels, process validation and dealing with small-scale series are further topics, as well as an explanation of the necessary organisation-specific regulation requirement. CONCEPT AND METHODS During this training, technical lectures and case examples alternate to support the transfer of the topics into the participants’ work environment practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Working knowledge of ISO/TS or IATF 16949 basic requirements, experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daimler AG), and general basic knowledge of the VDA volumes is advantageous. Attendance of VDA training ”Maturity Level Assurance for New Parts” is recommended. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 2 - not included in course fee DURATION 4 half-days

ABOUT The VDA Volume 19.1 (2015) “Inspection of Technical Cleanliness – Particulate Contamination of Functionally Relevant Automotive Components” is a comprehensive standard publication dealing with the approach and procedures to characterize the cleanliness of products in the automotive quality chain. The training will teach you to independently design, perform and document cleanliness analyses according to VDA 19.1. The compatibility between VDA 19.1 and DIN EN ISO 16232 (Part 1 – 10) “Road Vehicles – Cleanliness of Components of Fluid Circuits” also enables participants to conduct cleanliness analyses according to international standards. AIM - Independently design cleanliness analyses according to VDA 19.1, carry them out with state-of-the-art equipment and document them per the regulations. - Become familiar with the technical necessity of cleanliness testing, cleanliness-compliant behaviour, the quality parameter of technical cleanliness in automotive engineering, and the contents of the cleanliness test according to VDA Volume 19.1 – Decay Measurements, Blank Values and routine Tests. - Perform cleanliness analyses according to international standards and carry out the extraction procedure for obtaining particle contamination from components and the analysis procedure for evaluating and quantifying particle contamination. CONTENT This training alternates between technical presentations and practical exercises. Special emphasis is placed on opportunities to exchange experiences. TARGET AUDIENCE - Persons who carry out cleanliness tests in the automotive and supplier industry or as service providers. - Employees confronted with the quality parameter of technical cleanliness in their daily work, such as design, quality assurance, technical purchasing and sales. - Due to the similar cleanliness requirements in aerospace, hydraulics and precision engineering, this training is also suitable for personnel from these backgrounds. - Examiners for Technical Cleanliness as Delta training. The theoretical basics also convey comprehensive knowledge of the revised VDA volume 19.1 (2015). An additional examination is not necessary. QUALIFICATION CERTIFICATE After passing the written test you will receive a VDA qualification certificate for “VDA 19.1 Skilled Assistant”. DURATION 2 days

Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen. With our Taking Initiative workshop, you will learn what initiative is, how to take it on, the advantages of it, and when to know one's place. By enrolling in this workshop, you will be taking the first step in making something positive happen for them! Now that is initiative! Module One: Getting Started Module Two: What is Initiative? Definition Benefits, Personal and Professional Why People Do Not Take Initiative Make Initiative a Priority Module Three: Know Clients Be Open Minded Be Adaptable Making Decisions Take Responsibility Module Four: Recognize When You Can Step In Know Your Strengths and Skills Go the Extra Mile Listen Carefully Fill in the Gaps Module Five: Recognize When You Can Go Outside the Normal Consider Culture and Values Before Acting Is It in the Scope of Your Authority? Communicate Ideas Act on Solutions Module Six: Weighing the Consequences Ask Questions Risk, Impact, or Cost Analysis Is Authorization Necessary? When Risks Are Too High Module Seven: Good or Bad The Good The Bad Develop Judgment Avoid Acting on Emotions Module Eight: Confidence Are You Confident? Build Confidence Positive Thinking Visualization Module Nine: Find Opportunities Internal Opportunities External Opportunities Apply Core Competencies What Problems Exist, and Will They Grow? Module Ten: Be Persistent Handle Setbacks Manage Change Modify Ideas When Necessary Move Forward Module Eleven: Balance Initiative and Restraint Consider the Work Involved in an Idea Develop Emotional Intelligence Know the Buy-in of Stakeholders Do Not Push All Ideas Forward Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)