Search Results

You will become more mindful of your actions and learn how to express and interpret your present environment. You will create positive connections and increase your self-regulation of attention and personal experiences. Improving Mindfulness will provide benefits throughout your professional and personal life. Improving mindfulness through gratitude, filtering, and active listening will give you the advantage of seeing things in a new light. This workshop can give you an increased recognition of mental events in the present moment which provides countless benefits. Module One: Getting Started Module Two: What is Mindfulness? Buddhist Concept Bare Attention Memory Psychological Concept Module Three: Practicing Mindfulness Mindfulness Meditation Attention Acceptance Scanning Module Four: Emotional IQ Purpose of Emotions Performance Emotions Swing Emotions Blue emotions Module Five: Cognitive Distortion I Dichotomous Reasoning Magnification and Minimization Filtering (Including Disqualifying) Jumping to Conclusions Module Six: Cognitive Distortion II Destructive Labelling Personalizing Blaming The Tyranny of the Should Module Seven: Mindfulness-Based Cognitive Therapy Mental Modes Doing Mode Being Mode Metacognitive Awareness Module Eight: Mindfulness and Gratitude What is Gratitude? Gratitude Journal Gratitude Exercise How to Form a Habit Module Nine: Cultivating High-Performance Emotions Emotion-Cognition-Behavior Triangle Cultivating Enthusiasm Cultivating Confidence Cultivating Tenacity Module Ten: Mindfulness and Customer Service Individually Focused Active Listening Building a Rapport Timing Module Eleven: Mindfulness and Leadership Mental Resilience Focus Compassion Creativity Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

As our lives are lived more and more online we all need to translate our social skills into the virtual world. Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In-person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world. Module One: Getting Started Module Two: What Is Digital Citizenship? What is Digital Engaging with Others It’s a Moving Target Belonging to a Community Module Three: Being a Good Citizen Build it Up Real World Influences Using Technology Appropriately The Golden Rule Module Four: Best Practices for Sharing Digital Footprints Personal and Work Lives Stop and Think Before You Post Do Not Overshare Module Five: Networking and Personal Branding (I) Personal Branding Be Yourself (online and off) Social Networking If you Share it, Expect Everyone to See It Module Six: Networking and Personal Branding (II) Introduce Colleagues Volunteer to Help Others Blog Guard Your Reputation Module Seven: Digital Security and Safety (I) Don’t Trust Anyone You Don’t Know Enable 2-Step Verifications Public Wi-Fi Public Computers Module Eight: Digital Security and Safety (II) Email and Attachments Password Rules Back-Up your Files Update Your Software Module Nine: Dealing With The Dark Side See it, Report it Bullying and Harassment Trolling Shared Something You Shouldn’t Have? Module Ten: Digital Etiquette (I) Respect and Tone Speak Up, Not Out Topics To Avoid Keep Private Messages Private Module Eleven: Digital Etiquette (II) Educate Yourself Information Processing Internet Boldness Permission to Share Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Aligning these characteristics with corporate standards is what will make you stand out and become a leader throughout your company. Through our Developing Corporate Behavior workshop, you should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan you should see a reduction in incidents and an increase in teamwork and loyalty. Module One: Getting Started Module Two: The Science of Behavior What is Behavior? Psychology Sociology Anthropology Module Three: Benefits of Corporate Behavior Employee Safety Conservation of Materials Engagement Improved Employee Performance Module Four: Most Common Categories of Corporate Behavior Managerial Structure Company Values and Ethics Employee Accountability Workplace Incidents Module Five: Managerial Structure Clearly Defined Management Qualified Management Team Obvious Advancement Path Grievance Procedures Module Six: Company Values and Ethics Environmental Charity and Community Outreach Integrity Diversity Module Seven: Employee Accountability Attitude Attendance Honesty Substance Abuse & Workplace Violence Module Eight: Workplace Incidents Safety Prejudice & Discrimination Vandalism & Theft Harassment or Bullying Module Nine: Designing and Implementing Group Planning Define Preferred Organizational Behaviors Hiring Training Employees Module Ten: Corporate Team Behavior Team Building Better Communication Conflict Resolution Loyalty to the Company and the Department Module Eleven: Auditing Corporate Behavior Affirm Ethical Behavior Investigate and Review Reported Incidents Determine Progress Get Employee Feedback & Revise Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Oh, you may say, “Not in my office,” or “Not our team,” but workplace harassment is an increasing issue in organizations today. It can come in the form of a slap, a phrase, an email, or a reassignment of duties. Harassment is not okay and it is illegal. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems. Our Managing Workplace Harassment workshop guides an ever-changing work environment. You will recognize the necessity for the whole organization to be on board with monitoring and reporting any issues. This workshop will also help in fostering a safer and more productive workplace. Module One: Getting Started Module Two: Discrimination Gender Race Religion Disability Module Three: Physical Hitting Threatening Behavior Destroying Property Workplace Homicide Module Four: Verbal Yelling Insulting Ordering Blaming Module Five: Sexual Touching Gestures Sharing Inappropriate Photos Sharing Inappropriate Jokes Module Six: Psychological Isolating Discrediting Disparaging Contesting Module Seven: Cyberbullying Sending Humiliating Mass Emails Sending Harassing Emails Emailing Lies to Others Monitoring Policy Module Eight: Employer Responsibility Understanding Federal and State Laws Recordkeeping Investigating Complaints Remediating Harassment Module Nine: Stopping Harassment Before It Happens Developing Anti-Harassment Policy Regularly Updating Policy Training Employees Emphasizing Consequences for Non-Compliance Module Ten: Reporting Harassment Filing with Human Resources ASAP Keeping Detailed Records EEOC Filing a Lawsuit Module Eleven: Handling Harassment Complaints Create a Step-by-Step Process Publish the Process Train Employees Retaliation Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 27001:2022 Information Security Management System ISO27001P OVERVIEW Information security is critically important to your company and all interested parties. This course explains the ISO 27001 standard and its requirements, allowing you to effectively manage your information security management system (ISMS) considering the confidentiality, integrity, and availability of your information. TARGET AUDIENCE - Management - Management representatives (ISO 27001) - IT Managers - System managers - Information security officers TRAINING CONTENT - Understanding the requirements of an ISMS - Benefits of an ISMS - Identify key concepts and principals - Manage risk and drive continual improvement - Evaluate how to apply concepts and principles for ISO 9001 to existing processes - Understanding all clauses within the standard COURSE PRE-REQUISITES None DURATION 3 full days or 5 half days CLASS SIZE Up to 16 delegates

Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! The Knowledge Management workshop will give you the tools that you will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever humans are working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Module One: Getting Started Module Two: Understanding Knowledge Management What is Knowledge What is Knowledge Management A Brief History Applications in the Workplace Module Three: Do's and Don'ts Data, Information, and Knowledge The Tacit Mode Module Four: The Knowledge Management Life Cycle Understanding Episodes Acquisition Knowledge Integration Module Five: The New Knowledge Management Paradigm Paradigms of the Past The New Paradigm Implications and Applications The Knowledge Management Endgame Module Six: Knowledge Management Models The Nonaka and Takeuchi Model (SECI) Wiig Model Kakabadse Model Boisot Model Module Seven: Building a Knowledge Management Rationale Why Rationale is Necessary Building a Business Case Finding Success Stories The Commoditization/Customization Model Module Eight: Customizing Knowledge Management Definitions Components of a Knowledge Management Definition Customizing the Components Creating a KMBOK Module Nine: Implementing Knowledge Management in Your Organization Gathering Support Identifying Opportunities for Revenue Streams Key Knowledge Management Techniques A Map for Success The No-Budget Scenario Module Ten: Tips for Success About the Chief Knowledge Officer Knowledge Management Skill Checklist The Knowledge Management Imperative The Hype Curve Barriers and Helpers to Success Module Eleven: Advance Topics The Knowledge Management Maturity Model Absorptive Capacity Rustiness Process Model Types Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. We can achieve powerful results when we implement goals and communicate with one another. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have an understanding of the company values and recognize the importance of their dedication to attain success. The Accountability in the Workplace course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace. Module One: Getting Started Module Two: What is Accountability? Defining Accountability Personal Accountability Being Held Accountable Accountability vs. Blame Understanding the Importance Module Three: Creating an Accountable Workplace Modelling Accountability Valuing Accountability The Front-Loading Benefits Teamwork The Accountability Cycle Module Four: The C’s of Accountability Clarification Common Purpose Communication Collaboration Consequences Module Five: Building Ownership Ownership vs. Accountability The Ownership Mentality Why Does it Matter? The Weight of Micromanaging Sharing Your Vision Module Six: Accountability in Leadership What is Leadership? The Role of the Organization The Role of the Manager The Role of the Employee Strengthening Leadership Accountability Module Seven: The Power of Goal-Setting Setting SMART Goals Who is Accountable? Identifying Your “Why” Goal Lengths Remaining Loyal to Your Goals Module Eight: Feedback as a Tool Choosing Positivity Considering the Time Frame Giving Feedback Receiving Feedback Creating an Action Plan Module Nine: Effective Delegation What is Delegation? How to Delegate When to Delegate Whom Should You Delegate Dismissing Delegation Module Ten: Barriers to Accountability Closed Communication Failure to Meet Expectations Lack of Self-Confidence Lacking Alignment Overcoming Obstacles Module Eleven: The Benefits of Accountability Improving Performance Building Trust and Integrity Employee Engagement Workplace Satisfaction Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will become more confident in your social situations by learning how to express and interpret social cues. You will create positive connections and increase your influence during social situations. Increasing Social Intelligence will provide benefits throughout your professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you an advantage in your interactions. Social interactions are a two-way street, know the rules of the road! Module One: Getting Started Module Two: Increase Your Self-Awareness Remove or Limit Self-Deception Ask for Feedback Be Open to Change Reflect on Your Actions Module Three: The Keys to Empathy Listening and Paying Attention Don’t Judge Shift Your View Don’t Show Fake Emotions Module Four: Active Listening Attunement Don’t Jump to Conclusions Shift your Focus Don’t Discount Feelings Module Five: Insight on Behavior Perception Facts vs. Emotion Online Communication Listen and Watch More Module Six: Interpersonal Communication Give Respect and Trust Be Consistent Always Keep Your Cool Observing Body Language Module Seven: Social Cues (I) Recognize Social Situations The Eyes Have It Non-Verbal Cues Verbal Cues Module Eight: Social Cues (II) Spectrum of Cues Review and Reflect Being Adaptable and Flexible Personal Space Module Nine: Conversation Skills Current Events Conversation Topics Cues to Watch For Give People Your Attention Module Ten: Body Language Be Aware of Your Movements It’s Not What You Say, It’s How You Say It Open Vs. Closed Body Language Communicate with Power Module Eleven: Building Rapport Take the High Road Forget About Yourself Remembering People Ask Good Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

VDA Field Failure Analysis for Users BACKGROUND AND TOPICS Despite increased efforts in development and production processes aiming to provide customers with mature, robust and conforming products, deviations from the expected state can occur when used in the field. Depending on the type of complaint, the potentially nonconforming parts or automotive components are exchanged and can be requested for analysis by the manufacturer (OEM) or by the supplier via the OEM. The VDA Volume Field Failure Analysis provides a comprehensive approach to identifying causes and was thoroughly revised in 2018. This two-day training presents the contents of the current standard for implementation in the participants’ organisation. TARGET AUDIENCE Personnel from purchasing, design and development, production, warranty, quality assurance and sales in the automotive and supplier industry, who implement and further develop the field failure analysis process. OBJECTIVES The focus is on teaching expert knowledge and competence to implement the field failure analysis method in one’s work environment. The sequence of the field failure analysis process, concept and part analysis are of special interest. The participants acquire knowledge about the NTF process, special processes and the problem-solving process. In addition, planning the whole field failure analysis process and organisational activities to implement and anchor the process in one’s organisation are dealt with. CONCEPT AND METHODS During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Field Failure Analysis DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

High-Performance Teams (Remote Workforce) are organizations, teams, or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenging task. This workshop identifies these challenges and helps you push through to success. With our High-Performance Teams (Remote Workforce) workshop, you will begin to see how important it is to develop a core set of high-performance skills while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high-performance teams to accomplish any task. Module One: Getting Started Module Two: Remote Workforce What is a Remote Workforce? Types of Remote Workforce Benefits of a Remote Workforce Materials for Remote Workforce Module Three: High-Performance Teams What is a High Performance Team? Benefits of High-PerformanceHigh-Performance Team Leadership for High Performance Team Understanding Team Dynamics Module Four: Characteristics of High-Performance Teams Excellent Communication Goal-Oriented Flexibility Committed Module Five: How to Create Teamwork Identify Group & Individual Responsibilities Give Permission to Take Action Build Relationships Give Feedback Module Six: Types of Communication Virtual Team Meetings Telephone Conferences Email Communication Intranet, Webpage, and Social Media Communication Module Seven: Training Your Team Telecommute Training Web-based Training Peer-to-Peer Training Training Assessment and Retraining Module Eight: Managing the Team Tracking Team Performance Counseling Employees Positive Recognition for Employees Training Never Stops! Module Nine: Effective Team Meeting How-to Have a Clear Agenda Use Screen Shots or References Create a Safe Place Team Meeting Don’ts Module Ten: Keep Happy and Motivated High-Performance Team Watch for signs of Conflict or Unhappiness Employee Feedback and Concerns Give Opportunities for Additional Education Impart Opportunities for Career Growth Module Eleven: Don’ts with High-Performance Teams Don't Forget to Share your Success Don't Delay in Responding Don’t Assign Vague Responsibilities Don’t Lead as a Dictator Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Introduction to TISAX® IS100TISAX OVERVIEW TISAX® is an assessment and exchange mechanism for the information security of enterprises (automotive) and allows for the recognition of assessment results amongst participants. This training provides information about the TISAX® concept to raise awareness of what it means to implement an Information Security Management System, and the necessary steps to obtain TISAX® labels. This training is aimed at leadership and management teams as a high-level overview of the process in order to prepare for the TISAX® assessment, it is not intended to provide a detailed understanding of the specific requirements in the ISA Catalog related to the actual assessment of the information security management system. TARGET AUDIENCE - Leadership Team in the Automotive Industry - Those with an interest in Information Security TRAINING CONTENT - TISAX® Concept / Overview - Information Security Assessment (ISA) - Information Security Management System (ISMS) - TISAX® Process - Selecting Assessment Objectives - Assessment Objectives and ISA- VDA Catalog - Assessment Objectives and TISAX® Labels - Protection Needs - Assessment Levels and Assessment Methods - TISAX® Assessment Process Diagram - Audit Provider Selection - Self-assessment Based on ISA - TISAX® Findings and Assessment Results - TISAX® Corrective Action Plan and Assessment - Temporary TISAX® Labels - Follow-up Assessment - Exchange TISAX® Assessment Results PRE-REQUISITES None DURATION 8 hours (1 full day 2 half-days) CLASS SIZE Up to 16 delegates

Sensitivity training is crucial in creating an inclusive workplace, and a safe place for all to work. This course will look at interactions within a group but will be more focused on individual behaviors and emotions. With our Sensitivity Training workshop, it will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn, benefit the whole organization. Module One: Getting Started Module Two: Introduction to Sensitivity Training Definition History Who Needs It? Goals Module Three: Benefits Raising Awareness Interaction Behavioral Changes Productive Workplace Module Four: Stereotypes Explicit Implicit Purpose Effects Module Five: Discrimination Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Six: Sex and Gender Stereotypes Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Seven: Age Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Eight: Disabilities Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Nine: Religion Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Ten: Handling Complaints (I) Develop Process Publish Process Train Employees Assess the Effectiveness of the Process Module Eleven: Handling Complaints (II) Gather Information from the Complainant Evaluate the Credibility of the Complaint Interview Those Involved Take Action Against the Offender Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)