Core Tools III (G8D & 7QT) Compact CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D - Global 8D Report Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 3 full days or 5 half-days CLASS SIZE Up to 16 delegates

Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization. Our Workplace Harassment workshop will give you the tools to recognize harassment when it occurs. It will help you understand your rights and responsibilities, and create a safe environment for all. Through this workshop, you will recognize that everyone must identify harassment and exercise anti-harassment policies. Module One: Getting Started Module Two: The Background The Law Identifying Harassment Anti-Harassment Policies Module Three: Developing an Anti-Harassment Policy An Anti-Harassment Policy: What Should Be Covered How Model Policies Work Steps to a Healthy Workplace Educating Employees Module Four: Policies in the Workplace Anti-Harassment Policy Statements Employee's Rights and Responsibilities Employer's Rights and Responsibilities Module Five: Proper Procedures in the Workplace If You are Being Harassed If You are Accused of Harassing The Investigation Remedies Module Six: False Allegations How to Address the Situation Confidentiality Monitoring the Situation Retaliation Appeals Module Seven: Other Options Union Grievance Procedures Mediation: Getting Help from Outside Organization Module Eight: Sexual Harassment Defining Sexual Harassment Elements of Harassment Common Scenarios Module Nine: Mediation What is Mediation Deciding if it is Right How to Implement Module Ten: Conflict Resolution How to Resolve the Situation Seeing Both Sides Deciding the Consequence Module Eleven: The Aftermath How to Move On Monitoring the Situation Learning from Mistakes Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 3 full days or 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011

Improving Self-Awareness will improve self-control, reduce procrastination, and develop mood management. You will improve your relationships and create a more fulfilling life. These improvements will in turn translate into a wholly improved workforce. Stress will decline and productivity will increase as internal turmoil will decline all through improving self-awareness. Module One: Getting Started Module Two: What is the Self? The Physical Self The Emotional Self The Psychological Self The Spiritual Self Module Three: Awareness of the Physical Self Scanning Progressive Relaxation Physical Stressors Exercise Module Four: Time Management Organization Goal Management Priorities Procrastination Module Five: The Emotional Self Validity of Emotions Utility of Emotions Arousal Valence Module Six: Mood Management Emotional Intelligence Categories of Emotions Increasing Arousal Decreasing Arousal Module Seven: The Psychological Self Thinking Style Learning Style Personality Style Distorted Thinking Module Eight: Interpersonal Awareness Addressing Different Thinking Styles Addressing Different Learning Styles Active Listening and Body Language Transactional Analysis Module Nine: The Spiritual Self Mindfulness Meditation Cultivating Positivity Gratitude Module Ten: Limitations of Self-Awareness Navel Gazing Dangers of Excessive Self-Discipline Humility Empathy Module Eleven: Independence Versus Interdependence What is Interdependence? Systems Theory More than the Sum of All Parts Team Building Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Creativity allows individuals to view every aspect of the world, explore new paths, and make discoveries that advance our thriving business world. Without creativity, we would only see what is visible. To evolve as a business, it is critical to look beyond the visible and consider new ideas. Incorporating creativity into daily workplace practices increases opportunities for growth, engagement, and productivity. Creativity and innovation turn ideas into reality. The workshop, Creativity: Thinking Outside the Box provides tools and strategies to shape a creative workplace. Creativity builds a positive work environment where employees feel confident expressing their ideas. Remember, creativity exists in all of us, leading to powerful opportunities and advancements. Module One: Getting Started Module Two: Breaking Down Creativity Defining Creativity Thinking Outside the Box The Value of Creativity Components of Creativity Characteristics of the Creative Individual Module Three: Creating Business Success Growth Through Creativity Staff Morale Engagement and Productivity Competition Creative Problem Solving Module Four: The Creative Process Preparation Incubation Illumination Evaluation Verification Module Five: Creativity vs. Innovation Connecting the Two The Innovative Leader Innovative Projects Experimentation The Creativity Gap Module Six: Fostering a Creative Workplace Diversity Effective Feedback Choosing Flexibility The Power of Positivity Creativity and Collaboration Module Seven: Brainstorming Connecting Creativity and Brainstorming Successful Brainstorming Visualize Your Goals Stay Organized Break It Up Module Eight: The Creative Team Identifying Opportunities Show Respect Finding Creative Spaces Listening Goals and Values Module Nine: Creativity Myths Inherited Trait Creativity is for Artists The Solo Creator Breakthrough Moment Financial Incentives Module Ten: Recognizing Obstacles Afraid to Fail Distractions Stressors Lack of Sleep Time Module Eleven: Finding Your Creative Mind Identifying Your Strengths Building Confidence With Creativity Risk-Taking Motivation Be Mindful Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID382 VDA 6.3:2023 Certified Process Auditor OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.3 Auditor, you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers, and as a service provider. PREREQUISITES - A copy of your certificate of qualification for the training "VDA 6.3:2023 – Process Auditor – Qualification” - Proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 or qualification for VDA Quality Manager and Internal Auditor - Proof of knowledge of the Automotive Core Tools (ID 415:2022 or ID 417:2019) or two-day training from another provider + Automotive Core Tools Quiz from VDA QMC - Proof of a least five years of full-time professional experience at the production company, and at least two years in quality-related fields of activity (personal data sheet). Admission to the exam is only granted after a successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance of the auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: - a preparation phase (30 minutes) - an audit simulation (25 minutes) - a formulation, evaluation, and justification of findings (10 minutes) - an interview (5-10 minutes) For preparation, you may use the written training materials handed out (incl. standards) during the VDA training you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number.

Creating a comfortable environment through better facilitation will give you a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give you an understanding of what facilitation is all about, as well as some tools that you can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have you on the road to becoming a great facilitator yourself. Module One: Getting Started Module Two: Understanding Facilitation What is Facilitation? What is a Facilitator? When is Facilitation Appropriate? Module Three: Process vs. Content About Process About Content A Facilitator's Focus Module Four: Laying the Groundwork Choosing a Facilitated Approach Planning for a Facilitated Meeting Collecting Data Module Five: Tuckman and Jensen's Model of Team Development Stage One: Forming Stage Two: Storming Stage Three: Norming Stage Four: Performing Module Six: Building Consensus Encouraging Participation Gathering Information Presenting Information Synthesizing and Summarizing Module Seven: Reaching a Decision Point Identifying the Options Creating a Short List Choosing a Solution Using the Multi-Option Technique Module Eight: Dealing with Difficult People Addressing Disruptions Common Types of Difficult People and How to Handle Them Helping the Group Resolve Issues on Their Own Module Nine: Addressing Group Dysfunction Using Ground Rules to Prevent Dysfunction Restating and Reframing Issues Getting People Back on Track Module Ten: About Intervention Why Intervention May Be Necessary When to Intervene Levels of Intervention Module Eleven: Intervention Techniques Using Your Processes Boomerang it Back ICE It: Identity, Check for agreement, Evaluate how to Resolve Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Controlling and limiting anger is important in every aspect of one's life. Without control, you are putting limits on what you can accomplish in your personal and professional life. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach you how to identify your anger triggers and what to do when you get them. Module One: Getting Started Module Two: Understanding Anger The Cycle of Anger Is Anger Good or Bad? Fight or Flight Common Myths About Anger Sources of Anger Module Three: The Styles of Anger Aggressive Passive Passive-Aggressive Projective-Aggressive Assertive Module Four: Gaining Control Recognizing Anger Using Coping Thoughts Using Relaxation Techniques Blowing Off Some Steam The Triple-A Approach Module Five: Separate the People from the Problem Objective vs. Subjective Language Identifying the Problem Using “I” Messages How Anger Affects Perception Consider Emotions Module Six: Working on the Problem Using Constructive Disagreement Module Seven: Solving the Problem Choosing a Solution Making a Plan Getting it Done Ineffective Problem Solving Effective Problem Solving Module Eight: A Personal Plan Understanding Hot Buttons Identifying Your Hot Buttons A Personal Anger Log Acknowledging the Anger Problem The Power of Self-Talk Module Nine: Communicating Your Anger Using Emotional Intelligence Cognitive Restructuring Responding vs. Reacting Write it Out Find the Humor Module Ten: Dealing with Angry People Understanding the Energy Curve De-escalation Techniques Calming Anger With EAR Avoid Responding With Anger When to Back Away and What to Do Next Module Eleven: Pulling it All Together Process Overview Find Your Motivation One Change at a Time Choose an Accountability Partner Seek a Mental Health Professional Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 19011:2018 Guidelines for Auditing Management Systems Workshop & Qualification OVERVIEW The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. We unpack the ISO standard in its finest details and share practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes expert reflection on how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of Auditing Module 2: Managing an Audit Programme Module 3: Conducting an Audit Module 4: Competence and Evaluation of Auditors PREREQUISITES - Technical and/or business education - Experience in automotive quality management, especially in handling complaints and regress - Education and experience in assessing technical product and process risks CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 5 half-days CLASS SIZE Up to 16 delegates

Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance. Networking Within the Company is about creating and maintaining better relationships. You will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment. Module One: Getting Started Module Two: The Benefits of Networking at Work Gain Connections Share Knowledge Increase Opportunity Improve Image Module Three: Networking Obstacles Confusion about the Definition of Networking Personality Traits Cultural Barriers Personal Pride Module Four: Networking Principles Relationships Listen Offer Value Build Trust Module Five: How to Build Networks Meet New People Be Polite Follow up Allow Relationships to Develop Naturally Module Six: Recognize Networking Opportunities Formal Networking Informal Networking Workday Opportunities Always Be Ready to Network Module Seven: Common Networking Mistakes Not Meeting New People Not Following Through High Expectations Being Unprofessional Module Eight: Develop Interpersonal Relationships Be Genuine Dialogue Maintain Boundaries Invest Time Module Nine: Online Networking Tools Social Networks (LinkedIn, Twitter, Facebook) Blogs Chat Rooms Email Module Ten: Time Management Prioritize Contacts Create Group Activities Connect Online Schedule Your Network Activities Module Eleven: Maintaining Relationships Over Time Contact Networks Regularly Be Honest Give Personal Attention Limit Networks to a Manageable Size Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Manufacturing Excellence (Lean Methodologies) MFG100LEAN OVERVIEW Manufacturing excellence (Lean manufacturing) is a systematic method for eliminating waste within a manufacturing system. Working from the perspective of the client who consumes a product or service, the "value" is any action or process that a customer would be willing to pay for. Essentially, lean is centred on making obvious what adds value by reducing everything else. Lean manufacturing is a management philosophy derived primarily from the Toyota Production System (TPS). OBJECTIVE This training will introduce the Lean tools and methods for top and middle managers, technicians, and company staff and will be the basis for your company production system assessment. Further to the evaluation, you will be able to define the company’s priorities for tool implementation. TOPICS Introduction: - Manufacturing excellence overview: definitions and history - Continuous improvement vs. innovation - Manufacturing excellence/ Lean principles - QCDS/QCDSM – Including KPIs, Targets, on-time action planning, etc. Basic Techniques: - Team working - 5S & Visual Management - Standardization - Added value versus losses – The 3M: Muda, Mura, Muri - The 3G: Gemba – Gembutsu – Genjitsu - Total Productive Maintenance (TPM) - Overall Equipment Effectiveness (OEE) - Equipment changeover (CHO) - SMED projects Advanced Techniques: - Continuous flow (Just In Time - JIT) and the Kanban method - Continuous improvement methods: Employee suggestion system and Workshops - Cycle time, Lead time, line balancing - Value Stream Mapping (VSM) DURATION 3 full days or 5 half-days TARGET GROUP Personnel from different company departments: quality, maintenance, product/process engineering, production, continuous improvement, and acquisitions. CLASS SIZE Up to 16 delegates

Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build. By providing your employees with the tools they need, it shows them that you are willing to invest in them and that you care about their well-being. With our Trust Building and Resiliency workshop, you will be given the skills that will promote honesty and build trust throughout your organization. Having resilient employees is crucial in creating an environment that is a safe place for everyone to work. Remember you gain trust by giving trust! Module One: Getting Started Module Two: Empower Staff Set Expectations Accept Input Delegate Supply Resources Module Three: Transparent Communication Verbal Non-Verbal Honest Feedback No Gossip Module Four: Keep Promises Be Organized Stay Motivated Don’t Overcommit and Underdeliver Keep Track Module Five: Personality Types The Leader The Analytical The Amiable The Expressive Module Six: Respect Position Opinion Time Strengths/Weaknesses Module Seven: Stress Management Exercise Balanced Diet Sleep Work Under Pressure Module Eight: Develop Positive Relationships Get-to-Know Colleagues Manage Boundaries Collaborate with Others Show Appreciation Module Nine: Overcoming Adversities Recognize Mistakes Fix Mistakes Evaluate Your Improvements Avoid the Same Mistakes in the Future Module Ten: Change Acceptance/ Management Keep End Goal in Mind Be Optimistic Like-Minded People Reward Yourself Module Eleven: Stay Motivated Why is it Important? Cognitive Emotional Compassionate Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)