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The 7 Tools of Quality CT3027QT OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of “Quality circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: “indispensable“. TARGET AUDIENCE All personnel in quality management, quality assurance and production management including superior and line leads. TRAINING CONTENT - Practical application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn building better relationships that benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time. With our Servant Leadership workshop, you will focus on the growth and development of your employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole. Module One: Getting Started Module Two: What Is Servant Leadership? A Desire to Serve Knowing to Share the Power Putting Others First Helping Employees Grow Module Three: Leadership Practices Democratic Leadership Style Laissez-Faire Style Leading by Example Path-Goal Theory Module Four: Share the Power Being Empathetic Learn to Delegate Their Success is Your Success Know When to Step In Module Five: Characteristics of a Servant Leader Listening Skills Persuasive Powers Recognizes Opportunities Relates to Employees Module Six: Barriers to Servant Leadership Excessive Criticism Doing Everything Yourself Sitting on the Sidelines Demanding from Employees Module Seven: Building a Team Community Identify the Group Needs Complement Member Skills Create Group Goals Encourage Communication Module Eight: Be a Motivator Make it Challenging Provide Resources Ask for Employee Input Offer Incentives Module Nine: Be a Mentor Establish Goals Know When to Praise or Criticize Create a Supportive Environment Create an Open Door Policy Module Ten: Training Future Leaders Offer Guidance and Advice Identify Their Skill Sets Methods of Feedback Establish Long Term Goals Module Eleven: Self-Reflection Keep a Journal Identify Your Strengths and Weaknesses Identify Your Needs Creating Your Own Goals Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Ironically, it is also one of the skills that can make or break a person's career. You will be provided with a strong set of skills that will complement your current presentation skill set. The Presentation Skills workshop will give you some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that you can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience. Module One: Getting Started Module Two: Creating the Program Performing a Needs Analysis Writing the Basic Outline Researching, Writing, and Editing Module Three: Choosing Your Delivery Methods Basic Methods Advanced Methods Basic Criteria to Consider Module Four: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Five: Non-Verbal Communication Skills Body Language It’s Not What You Say, It’s How You Say It Module Six: Overcoming Nervousness Preparing Mentally Physical Relaxation Techniques Module Seven: Creating Fantastic Flip Charts Required Tools The Advantages of Pre-Writing Using Colors Appropriately Creating a Plan B Module Eight: Creating Compelling PowerPoint Presentations Required Tools Tips and Tricks Creating a Plan B Module Nine: Wow ‘Em with the Whiteboard Traditional and Electronic Whiteboards Required Tools Using Colors Appropriately Creating a Plan B Module Ten: Vibrant Videos and Amazing Audio Required Tools Tips and Tricks Creating a Plan B Module Eleven: Pumping it Up a Notch Make Them Laugh a Little Encouraging Discussion Dealing with Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can affect the bottom line. You will increase your financial literacy and improve your business sense. Business Acumen will give you an advantage everyone wishes they had. The workshop will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen can influence your whole organization, and provide that additional edge that will lead to success. Module One: Getting Started Module Two: Seeing the Big Picture Short and Long Term Interactions Recognize Growth Opportunities Mindfulness of Decisions Everything is Related Module Three: KPIs (Key Performance Indicators) Decisiveness Flexible Strong Initiative Intuitive Module Four: Risk Management Strategies Continuous Assessment Internal and External Factors Making Adjustments and Corrections Knowing When to Pull the Trigger or Plug Module Five: Recognizing Learning Events Develop a Sense of Always Learning Evaluate Past Decisions Problems are Learning Opportunities Recognize Your Blind Spots Module Six: You Need to Know These Answers and More What Makes Money My Company Money? What Were Sales Last Year? What is our Profit Margin? What Were Our Costs? Module Seven: Financial Literacy (I) Assets Financial Ratios Liabilities Equity Module Eight: Financial Literacy (II) Income Statement Balance Sheet Cash Flow Statement Read, Read, and Read Module Nine: Business Acumen in Management Talent Management Change Management Asset Management Organizational Management Module Ten: Critical Thinking in Business Ask the Right Questions Organize the Data Evaluate the Information Make the Decision Module Eleven: Key Financial Levers Investing in People Effective Communication Process Improvement Goal Alignment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

This 2 full-day instructor-led workshop will equip non-HR professionals with a fundamental understanding of HR processes and human-centred leadership, enabling them to manage people effectively while ensuring compliance with policies and labour laws. Module One: Introduction to HR for Non-HR Professionals PART I. Process Approach: Structured HR Processes & Compliance: This section focuses on HR as a system with structured workflows, compliance, and business processes. - Module Two: HR Strategy & Workforce Planning - Module Three: Recruitment & Selection - Module Four: Performance Management & Employee Development - Module Five: Compensation, Benefits & Payroll - Module Six: HR Compliance & Labor Laws PART II. Human Approach: People-Centered Leadership & Culture: This section focuses on fostering a positive workplace culture, employee well-being, and leadership. - Module Seven: Employee Engagement & Motivation - Module Eight: Communication & Conflict Resolution - Module Nine: Coaching, Mentoring & Leadership Development - Module Ten: Change Management & Organizational Culture Part III. Practical Application & Case Studies - Real-world HR challenges for non-HR leaders - Role-playing: Interviewing, performance reviews & conflict resolution - Group discussions on ethical dilemmas in HR Conclusion & Action Plan - Key takeaways & implementation strategies - How to collaborate with HR effectively - Personal development roadmap for people leadership Additional Resources - HR templates: job descriptions & performance review forms - Recommended reading & case studies - HR tools & technologies for non-HR professionals * Participants will receive a Certificate of Attendance

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses and apply this knowledge to our surroundings. It promotes self-awareness, internal motivation, and exploring diverse perspectives. Through effective communication, EI fosters positive relationships within any organization. Emotional intelligence is a skill that can be developed to maximize personal and professional success. The Developing Emotional Intelligence workshop provides tools to manage emotions, navigate challenging situations, and communicate empathetically. With EI, you can build a happy and prosperous life. Module One: Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Con Distance and Personal Space Module Seven: Managing Relationships With Others Building Rapport Respond, Don’t React Show Gratitude Finding Common Ground Setting Boundaries Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

With the increasing demand for efficient project delivery, mastering project management has become a crucial skill for businesses and individuals. It involves planning, organizing, and managing resources to achieve goals while adhering to predefined parameters. Project management controls the lifecycle from initiation to completion and is key to success, whether for small or large projects. The Project Management workshop covers principles and techniques aligned with the PMBOK 7th Edition, the globally recognized standard for project management. You will learn about value delivery, project management principles, and performance domains essential for outcomes. As technology evolves and new organizations emerge, re-evaluating global perspectives within the PMBOK Guide is essential. Module One: Getting Started Module Two: Introduction to Project Management What is a Project? What is Project Management? What is a Project Manager? The Value of Project Management 7th Edition Changes Module Three: Value Delivery Creating Value for Organizations Governance Systems Functions That Support Products Project Influences Product Management Module Four: Project Management Values Code of Ethics Responsibility Respect Fairness Honesty Module Five: Project Management Principles (I) What are Principles? The Development of Principles General Management Principles Stewardship Team Module Six: Project Management Principles (II) Stakeholders Value Systems Thinking Leadership Tailoring Module Seven: Project Management Principles (III) Quality Complexity Risk Adaptability and Resiliency Change Module Eight: Project Performance Domains (I) What is a Project Performance Domain? Stakeholder Performance Domain Team Performance Domain Development Approach and Life Cycle Performance Domain Planning Performance Domain Module Nine: Project Performance Domains (II) Project Work Performance Domain Delivery Performance Domain Measurement Performance Domain Uncertainty Performance Domain Interactions Among the Domains Module Ten: The Tailoring Process What is the Tailoring Process? Tailoring Considerations Aspects to Tailor Tailoring With the Performance Domains Diagnostics Module Eleven: Models, Methods, and Artifacts Defining the Terms Commonly Used Models Commonly Used Artifacts What to Avoid Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Having a strong team benefits every organization and will lead to more success than not. Teamwork is how you will elevate that event or project from just OK to great! Through our Team Building For Managers workshop, you will be encouraged to explore the different aspects of a team, as well as ways that you can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Activities that build camaraderie, develop problem-solving skills, and stimulate interaction will give you what is needed to be a great team member. Module One: Getting Started Module Two: What Are The Benefits Of Team Building? Better Communication And Conflict Resolution Effectiveness Motivation Camaraderie Module Three: Types Of Team Building Games Activities Education Social Gatherings Module Four: Creating Team Chemistry Games For Introductions Games To Build Camaraderie Games For Problem Solving Games To Stimulate Interaction Module Five: Improving Team Strength Games To Build Trust Games To Motivate Games To Build Communication Games For Conflict Resolution Module Six: Engagement and Collaboration Activities Activities To Build Camaraderie Activities For Idea Sharing Activities To Build Trust Activities To Stimulate Interaction Module Seven: Building a Great Team Identity Activities To Motivate Activities To Improve Working Together Activities To Build Communication Activities For Conflict Resolution Module Eight: Social Gathering Singing / Karaoke Dinner / Pot Lucks Physical Activities Meetings Module Nine: Common Mistakes When Team Building Letting Cliques Develop Not Delegating Tasks Rewarding In Private / Criticizing In Public Disjointed Plans Of Grandeur Module Ten: Formatting A Team Building Plan Define The Goal Consult Team Members Research And Create Structure Keep It Fun Module Eleven: Evaluations and Improvements Was The Goal Met? Was The Team Building Cohesive? What Did The Team Think Of The Team Building? How Can The Team Building Be Improved For Next Time? Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will be more efficient at your job, make fewer mistakes, and be more productive overall. Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work. Our workshop will help you reach your personal and in turn company goals. You will gain valuable insight and strategies into what it takes to be more attentive and vigilant. Module One: Getting Started Module Two: Introduction to Attention Management What Is Attention Management? Stop Thinking and Pay Attention! What Is Mushin? What is Xin Yi (Heart Minded)? Module Three: Types of Attention Focused Attention Sustained Attention Selective Attention Alternating Attention Attention CEO Attentional Blink Module Four: Strategies for Goal Setting Listening to Your Emotions Prioritizing Re-Gating Module Five: Meditation Beta Alpha Theta Delta Gamma Module Six: Training Your Attention Mushin Meditation Focus Execute Visualization Module Seven: Attention Zones Model Reactive Zone Proactive Zone Distracted Zone Wasteful Zone Module Eight: SMART Goals The Three P's The SMART Way Prioritizing Evaluating and Adapting Module Nine: Keeping Yourself Focused The One Minute Rule The Five-Minute Rule What to Do When You Feel Overwhelmed Module Ten: Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog Module Eleven: Prioritizing Your Time The 80/20 Rule The Urgent / Important Matrix Being Assertive Creating a Productivity Journal The Glass Jar: Rocks, Pebbles, Sand and Water Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles create an environment where employees know what is expected of them. With our How to Develop New Managers course you will gain the support, best practices, and knowledge. This workshop will help your company develop well-rounded, fair, and confident managers. By identifying early you will be able to groom prospective candidates and provide the best chance for success. Module One: Getting Started Module Two: Managers are Made, Not Born Managers Must be Developed Management Skills Can be Learned Managers Learn by Being Managed Well Create a Management Track Module Three: Create a Management Track Clearly Define Roles and Competencies Provide Tools Identify Candidates Early Clearly Define Management Track Module Four: Define and Build Competencies Clearly Define Competencies Needed Identify Strengths Identify Development Areas Provide Development Opportunities Module Five: Managers Learn by Being Managed Well Pair New Managers with Mentors Reward Effective Managers Emulate Effective Managers Create/Document Best Practices Module Six: Provide Tools Provide Manuals or Policy Documents Empower New Managers Provide Support Provide Training and Development Opportunities Module Seven: Provide Support Encourage Peer Networking Establish Resource People Encourage Mentor Relationships Establish Regular Check-ins Module Eight: Identify Strong Candidates Early Development Begins Early Identify Candidates Early Identify Candidates Through Evaluations Develop Those with Management Goals Module Nine: Clearly Define the Management Track Make the Path to Management Clear Serves as a Guidepost Ensures Quality Training/Support Succession Planning and Change Management Module Ten: Empower New Managers Decision Making Asking for Help Support, Don't Micromanage Continuous Growth and Development Module Eleven: Provide Growth Opportunities Provide Continuous Growth Opportunities Create a Development Plan Provide Regular Feedback Encourage Mentoring Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

BMW - Customer-Specific Requirements for IATF 16949 CSR100BMW DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

ID430 Electrical Overstress in the Automotive Industry Dealing with semiconductor devices showing a signature of electrical overstress OVERVIEW The VDA volume EOS in the automotive industry provides a way to handle failures that show signs of electronic overload. In this one-day training, you will acquire specialist knowledge in order to work on structured EOS complaints in all their facets. Here, the processes of cooperation and problem solving between OEMs, suppliers and semiconductor manufacturers are discussed and recommendations for action are given. The focus is on communicating the relevance and dimension of the topic of EOS, its causes and its fault appearance. OBJECTIVES You will be familiar with the difference between individual cases and frequent occurrences. You will know about the challenges and limitations of solving an individual case. You will know how to handle EIPD cases and be able to describe the associated processes, communication channels and escalation paths. You will be familiar with the differences between special case EIPD and EOS. You will be able to process concrete case studies on EIPD and causes of errors in the life cycle in a technically correct manner. You will be familiar with the questionnaire as a means of communication, know where the information comes from or why it is important, and be able to evaluate it in terms of meaningfulness. You will be able to classify EOS in the VDA process landscape (8D, field failure analysis, etc.). You will be able to describe the responsibilities and roles in EOS. CONCEPT & METHODS The training alternates between technical presentations and group work. Group work supports the transfer of what has been learned into your own working practice. Special emphasis is placed on opportunities to exchange experiences. TARGET AUDIENCE Employees from quality management, development, complaints processing and production. Employees who are involved in problem-solving processes. Executives in quality management, development, complaints processing and production who want to strengthen their organization with specialist knowledge on the subject of EOS. PREREQUISITES None CERTIFICATE OF ATTENDANCE At the end of the training, you will receive a certificate of attendance. ACCOMPANYING MATERIAL VDA Volume “EOS in the Automotive Industry” (not included) DURATION 1 full day or 2 half-days CLASS SIZE Up to 12 delegates