Mercedes-Benz AG - Customer-Specific Requirements for IATF 16949 CSR100MB DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

With a global workforce, you are provided with a cost-effective and talented pool of employees to draw from. With a virtual team, you are given a Follow the Sun production environment. With a virtual team, you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. The virtual Team Building And Management workshop will give you the knowledge to work with these challenges and succeed in a growing global workforce. Module One: Getting Started Module Two: Setting Up Your Virtual Team (I) Choose Self-Motivated People with Initiative Face-to-Face Meeting At First Diversity Will Add Value Experienced with Technology Module Three: Setting Up Your Virtual Team (II) Personality Can Count as Much as Skills Rules of Engagement Setting up Ground Rules Icebreakers and Introductions Module Four: Virtual Team Meetings Scheduling Will Always be an Issue Have a Clear Objective and Agenda Solicit Additional Topics in Advance Discourage Just Being Status Reports Module Five: Communication (I) Early and Often Rules of Responsiveness Face to Face When Possible Choose the Best Tool Module Six: Communication (II) Be Honest and Clear Stay in Constant Contact Don't Make Assumptions Setup Email Protocols Module Seven: Building Trust Trust Your Team and They Will Trust You Be Aware of "Us vs. Them" Territorial Issues Share Best Practices Create a Sense of Ownership Module Eight: Cultural Issues Respect and Embrace Differences Be Aware of Different Work Styles Know Your Team Members Cultural Background Dealing With Stereotypes Module Nine: To Succeed With a Virtual Team Set Clear Goals Create a SOP's Build a Team Culture Provide Timely Feedback Module Ten: Dealing With Poor Team Players Manage Their Results, Not Their Activities Be Proactive Not Reactive Check-in Often Remove Them Module Eleven: Choosing the Right Tools Communication Software Collaboration and Sharing Tools Project Management Software Use Whatever Works for You and Your Team Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools I (APQP, PPAP, FMEA) CT100C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The first part of the three-part training programme deals with project management in the concept phase and product and process design and development. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from planning, preproduction, test and inspection planning and quality. TRAINING CONTENT APQP phase plan APQP & Project Management CSR- Customer-Specific Requirements during APQP Process FMEA Purpose and contents of Control Plan and correlation to Process FMEA PPAP Production Part Approval Process Practical exercises for the various methods PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 5 half-days CLASS SIZE Up to 16 delegates

Ford Motor Company - Customer-Specific Requirements for IATF 16949 CSR100FORD DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

Geometric Dimensioning & Tolerancing MFG200GDT OVERVIEW GD&T is widely used in various industries, including automotive, aerospace, mechanical engineering, and manufacturing, where precise dimensional and geometric control is critical for the performance and functionality of the parts and assemblies. This course focuses on the fundamental principles of GD&T and the types of geometric tolerances and controls. TARGET AUDIENCE This course is aimed at individuals involved in: - Engineering - Design - Manufacturing - Quality control - Inspection processes TRAINING CONTENT - Introduction to GD&T - Fundamental Principles - Geometric Tolerances - Datum and Datum Systems - Form Control - Orientation Control - Location Control - Profile Control - Run-Out Tolerances - Material Condition Modifiers - Application and Interpretation COURSE PREREQUISITES None DURATION 2 full days or 4 half-days CLASS SIZE Up to 16 delegates

ID602 VDA MLA - Maturity Level Assurance for New Parts BACKGROUND AND TOPICS The implementation of the VDA standard of Maturity Level Assurance for New Parts aims to attain sustainable improvement of the quality of supplied parts. With this method, a process-accompanying assurance of product maturity is achieved at the start of production: projects are segmented, assessed early on and corrected. Furthermore, a unified concept is provided for cooperation and communication in complex product engineering projects involving many participants in the supply chain. The implementation of this standard in the automotive and supplier industries requires knowledge and competence in various functions of organisations. This two-day training teaches the requisite expert knowledge. TARGET AUDIENCE QA personnel, product managers, project managers in product development, product planners, managers and spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the suppliers’ customer team and project leaders, and key account managers. OBJECTIVES This training imparts knowledge about maturity-level methods (assessment, contents, control and report systematics) that are necessary for maturity-level regulatory processes in the product engineering process. It also goes into details of the initial situation and history as well as methods and the basics of maturity level assurance. Furthermore, the measurement criteria are worked out in detail in workshop mode. Additionally, successful and negative examples from organisations are presented and studied. The roles of the participants are explained at the round table ”opportunities for cooperation”. CONCEPT AND METHODS During this training, technical lectures and group exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Basic knowledge of project work, product engineering process (PEP) and/or parts/components qualification. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Maturity Level Assurance for New Parts - not included in course fee DURATION 1 full day or 2 half-days CLASS SIZE Up to 12 delegates

High-Performance Teams (Inside the Company) are organizations, teams, or groups working inside an office environment that are focused on achieving the same goals. Bringing team members together can sometimes be a challenging task. This workshop identifies these challenges and helps you push through to success. With our High-Performance Teams (Inside The Company) workshop, you will begin to see how important it is to develop a core set of high-performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high-performance teams to accomplish any task. Module One: Getting Started Module Two: The Benefits of High Performance Teams Creates Loyalty Optimum Productivity Collaboration Creates Visibility Module Three: Challenges of High-PerformanceHigh-Performance Teams Can Create Competition High Turnover Rate Negative Focus on Productivity Fear of Failure Module Four: How to Build and Lead High-Performance Teams Promote Understanding Provide Adequate Knowledge Facilitate Effective Interaction Conduct Effective Meetings Module Five: Characteristics of High-Performance Teams Understand the Big Picture Have Common Goals Work Collaboratively Produce Quality Results Module Six: Roles of an Effective Team Leader Provides Adequate Training Timely, Constructive Feedback Views Mistakes as Opportunities Environment of Problem-solving Module Seven: Traits of Great Leaders Leading High-Performance Teams (I) Vision Patience Humility Humor Module Eight: Traits of Great Leaders Leading High-Performance Teams (II) Courage Compliance Tolerance Gratitude Module Nine: Ideas for Motivating High Performance Teams Let Employees be Idealists No Negative Criticism Give Ample Praise Have Lunch with Each Employee Module Ten: Steps to Retaining High Performers Give Them Visibility Keep Them Entertained Reward Them Provide Them with Mentors Module Eleven: Augmenting Team Performance Authority Ask Questions Quickly Resolve Differences Practice Unanimity Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools III (G8D & 7QT) Compact CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D - Global 8D Report Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 3 full days or 5 half-days CLASS SIZE Up to 16 delegates

An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Annual Employee Reviews workshop, you will discover how to conduct a well-designed employee annual review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization. Module One: Getting Started Module Two: How to Conduct Annual Reviews Develop the Process Set Benchmarks Early Agreement with Set Benchmarks Hold an Effective Meeting Module Three: Categories for Annual Review (I) Company Mission and Values Customer Service and Quality Control Problem Solving/Judgment Production Module Four: Categories for Annual Review (II) Work Style Resource Management Communications Skills Teamwork Module Five: Common Mistakes (I) Contrast Effect Similar-to-me Effect Halo (or horn) Effect Central Tendency Module Six: Common Mistakes (II) Leniency/Desire to Please First-impression Bias Rater Bias Recency Effect Module Seven: Successful Tips for Concept of Pay for Performance No Surprises Focus on the Basics Show Clear Disparity One For All and All for One Module Eight: How to Tie Employee Compensation to Firm-Wide Returns Set Quarterly Revenue Target Set Employee Goals Conduct Quarterly Reviews Pay Out Quarterly Module Nine: How to Communicate Employee Expectations Effectively Have Regular Conversations State What's Working Be Honest Provide Mentoring Module Ten: Meaningful Questions to Gauge Employee Happiness (I) Ask Questions Frequently How Transparent is Management? Rate Quality of Facility? Contributing Factors to Work Easier? Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will be shown how stress can be positive and negative, and we'll look at the Triple A approach that will form the basis of this workshop. The Stress Management workshop will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements you can change to reduce stress. Module One: Getting Started Module Two: Understanding Stress What is Stress? What is Eustress? Understanding the Triple-A Approach Module Three: Creating a Stress-Reducing Lifestyle Eating Properly Exercising Regularly Sleeping Well Module Four: Altering the Situation The First A Identifying Appropriate Situations Creating Effective Actions Module Five: Avoiding the Situation The Second A Identifying Appropriate Situations Creating Effective Actions Module Six: Accepting the Situation The Third A Identifying Appropriate Situations Creating Effective Actions Module Seven: Using Routines to Reduce Stress Planning Meals Organizing Chores Using a To-Do List Module Eight: Environmental Relaxation Techniques Finding a Sanctuary Using Music Seeing the Humor Module Nine: Physical Relaxation Techniques Soothing Stretches Deep Breathing Tensing and Relaxing Meditation Module Ten: Coping with Major Events Establishing a Support System Creating a Plan Knowing When to Seek Help Module Eleven: Our Challenge to You Creating a Stress Log Week One: Recording Events Week Two: Identifying Stressors and Creating a Plan Week Three: Creating New Habits Reviewing and Evaluating Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Introduction to 6S Lean MFG3006S OVERVIEW 6S Lean is an advanced methodology derived from the 5S framework in lean manufacturing and management. It adds a sixth component to enhance efficiency, safety, and organization in the workplace. By implementing 6S Lean, organizations aim to enhance productivity, reduce waste, and create a safer and more efficient workplace. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from the areas of planning, preproduction, test and inspection planning and quality. TRAINING CONTENT - Introduction to 6S Lean - The Importance of 6S Lean - Enhances Efficiency, Improves Safety, Boosts Morale and Increases Productivity - The Six Pillars of 6S - Sort (Seiri), Set in Order (Seiton), Shine (Seiso), Standardize (Seiketsu), Sustain (Shitsuke) and Safety - Implementation Steps - Assessment, Planning, Training, Execution and Review & Improve - Benefits of 6S Lean - Operational Efficiency, Cost Savings, Enhanced Safety and Employee Engagement - Case Studies COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011