ID602 VDA MLA - Maturity Level Assurance for New Parts BACKGROUND AND TOPICS The implementation of the VDA standard of Maturity Level Assurance for New Parts aims to attain sustainable improvement of the quality of supplied parts. With this method, a process-accompanying assurance of product maturity is achieved at the start of production: projects are segmented, assessed early on and corrected. Furthermore, a unified concept is provided for cooperation and communication in complex product engineering projects involving many participants in the supply chain. The implementation of this standard in the automotive and supplier industries requires knowledge and competence in various functions of organisations. This two-day training teaches the requisite expert knowledge. TARGET AUDIENCE QA personnel, product managers, project managers in product development, product planners, managers and spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the suppliers’ customer team and project leaders, and key account managers. OBJECTIVES This training imparts knowledge about maturity-level methods (assessment, contents, control and report systematics) that are necessary for maturity-level regulatory processes in the product engineering process. It also goes into details of the initial situation and history as well as methods and the basics of maturity level assurance. Furthermore, the measurement criteria are worked out in detail in workshop mode. Additionally, successful and negative examples from organisations are presented and studied. The roles of the participants are explained at the round table ”opportunities for cooperation”. CONCEPT AND METHODS During this training, technical lectures and group exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Basic knowledge of project work, product engineering process (PEP) and/or parts/components qualification. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Maturity Level Assurance for New Parts - not included in course fee DURATION 1 full day or 2 half-days CLASS SIZE Up to 12 delegates

ID415 VDA Automotive Core Tools Professional CONTENTS Successful project work requires knowledge of planning processes and methods, along with an understanding of how the methods are related. You will become familiar with the basic tools of quality management and learn how to apply them in an efficient and targeted manner. The training provides an overview of the current status and application of the Core Tools in the automotive and supply industry, intending to improve relations with customers and suppliers, ensure high process and product quality, solve problems that occur systematically, and avoid the repetition of faults. The options for use are discussed in detail. These tried-and-tested methods are required in quality planning and steering. They include tools such as advanced quality planning (MLA and APQP), FMEA, VDA 5, MSA, PPAP, VDA 2, SPC and the G8D method. OBJECTIVES - Understand the importance of the Automotive Core Tools in the automotive industry. - Familiarise yourself with the individual methods and their structures. - Know what differentiates the various methods, and what they have in common. - Familiarise yourself with the areas of application of various methods and apply them appropriately in the product development process. METHODS The methods and procedural models are presented, discussed and illustrated using examples from actual practice. The program alternates between lectures and group work. The group tasks help the participants to transfer the lessons learned to their professional practice. Brief case studies are used to illustrate the practical relevance of the tools. Special attention is paid to opportunities for sharing experiences. TARGET AUDIENCE - Employees in product and process development or production, - Managers wishing to obtain an overview of the Core Tools for quality management and how they are interrelated, so they can use this expertise to strengthen their organization, and prospective process and system auditors. PREREQUISITES FOR ATTENDANCE Basic knowledge of quality management in the automotive industry is an advantage. CERTIFICATE OF QUALIFICATION After passing the knowledge test (60%+), you will receive a certificate of qualification. DURATION 5 full days or 10 half-days CLASS SIZE Up to 12 delegates

We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills you need to complete more tasks and get things done. Our Goal Setting and Getting Things Done workshop will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in your professional and personal lives. You will learn the Goal Setting characteristics of successful people and in turn, will become a happier and more productive individual. Module One: Getting Started Module Two: Overcoming Procrastination (I) Eat That Frog! Just Do It The 15 Minute Rule Chop it Up Module Three Overcoming Procrastination (II) Remove Distractions Start Small and Build Reward Yourself Set Realistic Deadlines Module Four: Four P’s of Goals Setting They need to be Positive They need to be Personal They need to be Possible They need to be Prioritized Module Five: Improving Motivation Remember Peak Moments Write Your Goals Down Use Gamification Track Your Progress Module Six: Wise Time Management Urgent/Important Matrix The 80/20 Rule Utilize a Calendar Create a Ritual Module Seven: Tips for Completing Tasks One Minute Rule Five Minute Rule Break Up Large Tasks Utilize Technology Module Eight: Increase Your Productivity Repeat What Works Get Faster Remove “Should” from Your Dictionary Build on Your Successes Module Nine: To-Do List Characteristics Focus on the Important Chunk, Block, Tackle Make It a Habit Plan Ahead Module Ten: SMART Goals Specific Measurable Attainable Realistic Timely Module Eleven: Mistakes Will Happen Accept It Bouncing Back Adapt and Learn from Them If Needed, Ask for Help Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Volvo- Customer-Specific Requirements for IATF 16949 CSR100VOL DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

Through this workshop, you will understand the basic types of negotiations, the phases, and the skills needed for successful negotiating. The Negotiation Skills workshop will give you a sense of understanding your opponent and the confidence to not settle for less than you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future. Module One: Getting Started Module Two: Understanding Negotiation The Three Phases Skills for Successful Negotiating Module Three: Getting Prepared Establishing Your WATNA and BATNA Identifying Your WAP Identifying Your ZOPA Personal Preparation Module Four: Laying the Groundwork Setting the Time and Place Establishing Common Ground Creating a Negotiation Framework The Negotiation Process Module Five: Phase One — Exchanging Information Getting off on the Right Foot What to Share What to Keep to Yourself Module Six: Phase Two — Bargaining What to Expect Techniques to Try How to Break an Impasse Module Seven: About Mutual Gain Three Ways to See Your Options About Mutual Gain What Do I Want? What Do They Want? What Do We Want? Module Eight: Phase Three — Closing Reaching Consensus Building an Agreement Setting the Terms of the Agreement Module Nine: Dealing with Difficult Issues Being Prepared for Environmental Tactics Dealing with Personal Attacks Controlling Your Emotions Deciding When It’s Time to Walk Away Module Ten: Negotiating Outside the Boardroom Adapting the Process for Smaller Negotiations Negotiating via Telephone Negotiating via Email Module Eleven: Negotiating on Behalf of Someone Else Choosing the Negotiating Team Covering All the Bases Dealing with Tough Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Annual Employee Reviews workshop, you will discover how to conduct a well-designed employee annual review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization. Module One: Getting Started Module Two: How to Conduct Annual Reviews Develop the Process Set Benchmarks Early Agreement with Set Benchmarks Hold an Effective Meeting Module Three: Categories for Annual Review (I) Company Mission and Values Customer Service and Quality Control Problem Solving/Judgment Production Module Four: Categories for Annual Review (II) Work Style Resource Management Communications Skills Teamwork Module Five: Common Mistakes (I) Contrast Effect Similar-to-me Effect Halo (or horn) Effect Central Tendency Module Six: Common Mistakes (II) Leniency/Desire to Please First-impression Bias Rater Bias Recency Effect Module Seven: Successful Tips for Concept of Pay for Performance No Surprises Focus on the Basics Show Clear Disparity One For All and All for One Module Eight: How to Tie Employee Compensation to Firm-Wide Returns Set Quarterly Revenue Target Set Employee Goals Conduct Quarterly Reviews Pay Out Quarterly Module Nine: How to Communicate Employee Expectations Effectively Have Regular Conversations State What's Working Be Honest Provide Mentoring Module Ten: Meaningful Questions to Gauge Employee Happiness (I) Ask Questions Frequently How Transparent is Management? Rate Quality of Facility? Contributing Factors to Work Easier? Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will be shown how stress can be positive and negative, and we'll look at the Triple A approach that will form the basis of this workshop. The Stress Management workshop will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements you can change to reduce stress. Module One: Getting Started Module Two: Understanding Stress What is Stress? What is Eustress? Understanding the Triple-A Approach Module Three: Creating a Stress-Reducing Lifestyle Eating Properly Exercising Regularly Sleeping Well Module Four: Altering the Situation The First A Identifying Appropriate Situations Creating Effective Actions Module Five: Avoiding the Situation The Second A Identifying Appropriate Situations Creating Effective Actions Module Six: Accepting the Situation The Third A Identifying Appropriate Situations Creating Effective Actions Module Seven: Using Routines to Reduce Stress Planning Meals Organizing Chores Using a To-Do List Module Eight: Environmental Relaxation Techniques Finding a Sanctuary Using Music Seeing the Humor Module Nine: Physical Relaxation Techniques Soothing Stretches Deep Breathing Tensing and Relaxing Meditation Module Ten: Coping with Major Events Establishing a Support System Creating a Plan Knowing When to Seek Help Module Eleven: Our Challenge to You Creating a Stress Log Week One: Recording Events Week Two: Identifying Stressors and Creating a Plan Week Three: Creating New Habits Reviewing and Evaluating Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Introduction to 6S Lean MFG3006S OVERVIEW 6S Lean is an advanced methodology derived from the 5S framework in lean manufacturing and management. It adds a sixth component to enhance efficiency, safety, and organization in the workplace. By implementing 6S Lean, organizations aim to enhance productivity, reduce waste, and create a safer and more efficient workplace. TARGET AUDIENCE All personnel in project teams for product and process design and development, especially from the areas of planning, preproduction, test and inspection planning and quality. TRAINING CONTENT - Introduction to 6S Lean - The Importance of 6S Lean - Enhances Efficiency, Improves Safety, Boosts Morale and Increases Productivity - The Six Pillars of 6S - Sort (Seiri), Set in Order (Seiton), Shine (Seiso), Standardize (Seiketsu), Sustain (Shitsuke) and Safety - Implementation Steps - Assessment, Planning, Training, Execution and Review & Improve - Benefits of 6S Lean - Operational Efficiency, Cost Savings, Enhanced Safety and Employee Engagement - Case Studies COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

IATF 16949:2016 1st/2nd Party Auditor Qualification BACKGROUND Auditing is a powerful tool to permanently improve the effectiveness of all management systems, within your own organization as well as at your suppliers. This ISO 19011-based auditor qualification course enables delegates to successfully manage an audit programme within the organization as well as to plan, prepare, conduct and report an internal 1st party audit at suppliers and a 2nd party audit. This course also meets the requirements of IATF16949 regarding 1st and 2nd party auditor required competence. TARGET AUDIENCE - Quality Managers, Quality Systems Managers - IATF16949 internal auditors (1st party) and IATF16949 supplier auditors (2nd party), SQA, SQD - Anyone involved in product quality planning activities and the implementation of IATF16949 TRAINING CONTENT - Principles of auditing - How to manage audit programmes - Initiating the audit - Preparing audit activities - Conducting the audit activities - Non-conformity classification and finding reports - Preparing and distributing the audit report - Completing the audit - Conducting audit follow-up - Competence and evaluation of auditors - Audit psychology (Transaction analysis, EGO analysis, Question technique, verbal and non-verbal communication) - Lots of practical group exercises based on IATF16949 for audit planning, customer-specific requirements auditing, audit finding determination, creation of non-conformity reports) COURSE PRE-REQUISITES - Knowledge of the Automotive Core Tools - Qualifications in ISO 9001 and ISO 19011 - 2 years of quality-related experience in the automotive industry DURATION - 5 half days CLASS SIZE - Up to 16 delegates SUPPORTING PUBLICATIONS (not included in course fee) - ISO 9001 - IATF 16949 - ISO 19011

ISO 19011:2026 Guidelines for Auditing Management Systems Upgrade Workshop (1 day) OVERVIEW The course combines the theory of the standard with practical experience, auditor psychology techniques, and applications from the automotive industry — comprehensive enough to qualify you for auditing any relevant management standard. What's New in ISO 19011:2026 The 2026 edition is an evolutionary revision — the core structure remains familiar, but the standard has been significantly updated to reflect how audits are actually conducted today. Remote & hybrid auditing — the most significant change; Annex A has been substantially expanded with practical guidance for conducting audits at a distance and managing virtual locations. Technology & digital evidence — auditor competence now explicitly includes ICT tools, electronic records, and digital collaboration platforms. Risk-based approach (strengthened) — greater emphasis on prioritising audit activities according to risk and organisational impact. Organisational context — expanded guidance on how auditors should evaluate the methods organisations use to determine and apply their context. Audit evidence & sampling — clearer criteria for the reliability and traceability of evidence, including evidence collected remotely. Auditor health, safety & security — new considerations for audit teams covering PPE requirements, emergency situations, and travel-related risks. Broader applicability — explicit support for combined audits across multiple management systems within a single organisation. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and students in Management, Engineering and other Administrative and Technical disciplines. Content Module 1: Principles of Auditing Module 2: Managing an Audit Program Module 3: Conducting an Audit — including remote and hybrid auditing (new in 2026) Module 4: Competence and Evaluation of Auditors — including digital tools and ICT proficiency (new in 2026). PREREQUISITES Technical and/or business education, experience in quality management and handling complaints, and education or experience in assessing technical product and process risks. CERTIFICATE OF QUALIFICATION Participants who pass the final test receive a Certificate of Qualification, confirming competence in auditing management systems in accordance with ISO 19011:2026. DURATION 1 Day CLASS SIZE Up to 16 delegates

ISO 19011:2018 Guidelines for Auditing Management Systems Workshop & Qualification OVERVIEW The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. We unpack the ISO standard in its finest details and share practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes expert reflection on how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of Auditing Module 2: Managing an Audit Programme Module 3: Conducting an Audit Module 4: Competence and Evaluation of Auditors PREREQUISITES - Technical and/or business education - Experience in automotive quality management, especially in handling complaints and regress - Education and experience in assessing technical product and process risks CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 3 full days or 5 half-days CLASS SIZE Up to 16 delegates

Supply Chain Management must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With Supply Chain Management your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide you with an understanding of how Supply Chain Management can improve and help almost any type of business. Module One: Getting Started Module Two: Why Supply Chain Management? Customer Satisfaction Improving Performance Lowering Costs Product Development Module Three: Key Terms (I) Procurement Upstream and Downstream Raw Material Forecasting Carrying Cost Module Four: Key Terms (II) Inventory Order Generation Order Taking Order Fulfillment Returns Management Module Five: Three Levels of Supply Chain Management Strategic level Tactical level Operational Level Bullwhip Effect Module Six: Five Stages of Supply Chain Management Plan Source Make Deliver Return Module Seven: The Flows of Supply Chain Management The Product Flow The Information Flow The Finances Flow Data Warehouses Module Eight: Inventory Management Levels of Inventory Just-In-Time Inventory Keeping Accurate Records Inventory Calculator Module Nine: Supply Chain Groups The Suppliers The Producers The Customers The Customer's Customer's Module Ten: Tracking and Monitoring Dashboard RFID's Alert Generation Stock Keeping Unit (SKU) Module Eleven: Supply Chain Event Management Inventory Alerts Supplier Alerts Bottlenecking Being Proactive Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)