Problem Solving with Global 8D CT301G8D OVERVIEW Often problem-solving is only understood to mean writing 8D reports. This training communicates the specific techniques of the 8D method and additionally demonstrates supporting analytics for problem processing. The participants will be trained to handle the evaluation of existing data and to describe missing information in such a way that other team members can procure it for further processing. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, and internal and external quality assurance who will be put in charge of a problem-solving team in the foreseeable future. TRAINING CONTENT - History, development and relevance of the 8D Method - Outline of procedure for the 8D Method - Problem awareness - An exact description of the problem - Deduction of interim containment action - The connection between root cause and corrective action - Use of simple analytical methods – Ishikawa & 5-Why - Actual state/not-actual-state analysis - Confirmation that the identified cause triggers the problem - Determine corrective action - Planning the implementation of corrective action - Continual improvement of Q planning, manufacture, QMS - Recognition of problem-solving teams and their effect on error culture in organizations - Successfully integrate the 8D Method into organizations COURSE PRE-REQUISITES First-hand experience with problem processing in your organization is advantageous. DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

For a company to operate smoothly, those in middle management must be committed to the goals of the organization and understand how to effectively execute these goals. Businesses must focus on these essential managers and provide them with opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company and will have a large impact throughout the organization. Module One: Getting Started Module Two: Introduction to Management What is Management? What Do Mangers Do? What Does It Take to Be a Manager? Why Does Management Matter? Module Three: Ethics and Social Responsibility What is Ethical Workplace Behavior? What is Unethical Workplace Behavior? How to Make Ethical Decisions What is Social Responsibility? Module Four: Managing Information Why Information Matters Strategic Importance of Information Characteristics and Costs of Useful Information Getting and Sharing Information Module Five: Decision-Making What is Rational Decision-Making? Steps to Rational Decision-Making Limits to Rational Decision-Making Improving Decision-Making Module Six: Control Basics of Control The Control Process Is Control Necessary or Possible? How and What to Control Control Methods Module Seven: Organizational Strategy Basics of Organizational Strategy Sustainable Competitive Advantage Strategy-Making Process Corporate, Industry, Firm Level Strategies Module Eight: Innovation and Change Organizational Innovation Why Innovation Matters Managing Innovation Organizational Change Why Change Occurs and Why It Matters Managing Change Module Nine: Organizational Structures and Process Departmentalization Organizational Authority Job Design Designing Organizational Process Module Ten: Managing Teams The Good and the Bad of Using Teams Kinds of Teams Work Team Characteristics Enhancing Work Team Effectiveness Module Eleven: Motivation and Leadership Basics of Motivation Equity Theory Expectancy Theory What is Leadership? Situational Leadership Strategic Leadership Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will become more mindful of your actions and learn how to express and interpret your present environment. You will create positive connections and increase your self-regulation of attention and personal experiences. Improving Mindfulness will provide benefits throughout your professional and personal life. Improving mindfulness through gratitude, filtering, and active listening will give you the advantage of seeing things in a new light. This workshop can give you an increased recognition of mental events in the present moment which provides countless benefits. Module One: Getting Started Module Two: What is Mindfulness? Buddhist Concept Bare Attention Memory Psychological Concept Module Three: Practicing Mindfulness Mindfulness Meditation Attention Acceptance Scanning Module Four: Emotional IQ Purpose of Emotions Performance Emotions Swing Emotions Blue emotions Module Five: Cognitive Distortion I Dichotomous Reasoning Magnification and Minimization Filtering (Including Disqualifying) Jumping to Conclusions Module Six: Cognitive Distortion II Destructive Labelling Personalizing Blaming The Tyranny of the Should Module Seven: Mindfulness-Based Cognitive Therapy Mental Modes Doing Mode Being Mode Metacognitive Awareness Module Eight: Mindfulness and Gratitude What is Gratitude? Gratitude Journal Gratitude Exercise How to Form a Habit Module Nine: Cultivating High-Performance Emotions Emotion-Cognition-Behavior Triangle Cultivating Enthusiasm Cultivating Confidence Cultivating Tenacity Module Ten: Mindfulness and Customer Service Individually Focused Active Listening Building a Rapport Timing Module Eleven: Mindfulness and Leadership Mental Resilience Focus Compassion Creativity Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

AS9100 – 1st & 2nd Party Auditor Qualification (Aviation, Space & Defense) TARGET AUDIENCE Quality Engineers, Quality Managers, Process Owners, Internal Auditors, Supplier Auditors involved in the Aviation, Space & Defense (ASD) industry AUDIENCE LEVEL Participants preparing to perform 1st party (internal) and 2nd party (supplier) audits against AS9100 Rev D RECOMMENDED DURATION 4 Days (recommended) – to properly cover standard requirements, aerospace specifics, auditing techniques, and practical application (Can be delivered in 3 days for experienced auditors – condensed version) FORMAT Instructor-led training | Theory (40%) – Practice (60%) Case studies, process-based auditing, group exercises, audit simulations BUSINESS CONTEXT AS9100 is significantly more demanding than ISO 9001, with strong emphasis on risk-based thinking, product safety, configuration management, counterfeit parts prevention, and supplier control. Effective auditors in the aviation industry must understand not only the clauses, but also how to audit processes, interfaces, and risks across the value chain. TRAINING OBJECTIVES By the end of the program, participants will be able to: · Interpret AS9100 Rev D requirements correctly · Understand aerospace-specific expectations and regulatory context · Plan, conduct, report, and follow up 1st and 2nd party audits · Apply process-based and risk-based auditing · Identify nonconformities, risks, and improvement opportunities · Audit suppliers effectively within the ASD supply chain

ABOUT VDA Volume 19.2 "Technical Cleanliness in Assembly Environment, Logistics, Personnel and Assembly Equipment" is a comprehensive guideline for structured planning of clean assembly and adjoining areas. You will learn to derive and evaluate measures to prevent re-contamination based on the cleanliness specification of parts or systems. The guidelines and the training divide the substantial cleanliness planning and optimizing process into compact and manageable individual packages. The comprehensive treatment of the influencing factors and the methods for measuring cleanliness influences enables the participants to approach technical cleanliness independently and systematically, to identify non-productive or excessive cleanliness actions and to avoid misinvestment. AIM - Derive and evaluate measures to prevent re-contamination based on the cleanliness specification. - Become familiar with essential aspects of the influencing factors of environment, logistics, personnel and assembly equipment. - Apply methods for measuring cleanliness influences in a target-oriented manner, approach technical cleanliness independently and systematically, and recognize cleanliness measures that are not target-oriented or are excessive and misinvestment. CONTENT - This training alternates between technical presentations and practical exercises. Special emphasis is placed on opportunities to exchange experiences. TARGET AUDIENCE - Automotive and supplier personnel tasked with planning and optimizing production based on technical cleanliness, especially assembly planners and process owners of existing assemblies, logisticians or facilities engineers. - Constructors and developers, quality representatives or personnel responsible for managing technical cleanliness in a customer-supplier relationship. - Due to similar cleanliness requirements in the sectors of aerospace, hydraulics and precision engineering, this training is also suitable for personnel from these backgrounds ATTENDANCE CERTIFICATE At the end of the training, you will receive a certificate of attendance. DURATION 1 day

As our lives are lived more and more online we all need to translate our social skills into the virtual world. Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In-person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world. Module One: Getting Started Module Two: What Is Digital Citizenship? What is Digital Engaging with Others It’s a Moving Target Belonging to a Community Module Three: Being a Good Citizen Build it Up Real World Influences Using Technology Appropriately The Golden Rule Module Four: Best Practices for Sharing Digital Footprints Personal and Work Lives Stop and Think Before You Post Do Not Overshare Module Five: Networking and Personal Branding (I) Personal Branding Be Yourself (online and off) Social Networking If you Share it, Expect Everyone to See It Module Six: Networking and Personal Branding (II) Introduce Colleagues Volunteer to Help Others Blog Guard Your Reputation Module Seven: Digital Security and Safety (I) Don’t Trust Anyone You Don’t Know Enable 2-Step Verifications Public Wi-Fi Public Computers Module Eight: Digital Security and Safety (II) Email and Attachments Password Rules Back-Up your Files Update Your Software Module Nine: Dealing With The Dark Side See it, Report it Bullying and Harassment Trolling Shared Something You Shouldn’t Have? Module Ten: Digital Etiquette (I) Respect and Tone Speak Up, Not Out Topics To Avoid Keep Private Messages Private Module Eleven: Digital Etiquette (II) Educate Yourself Information Processing Internet Boldness Permission to Share Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools II (SPC, MSA, Lean Six Sigma) CT200C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the three-part training program deals with statistical methods and the basics of Lean Six Sigma in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors Lean Six Sigma Principles - DMAIC – Define Measure Analyze Improve Control PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 3 full days or 5 half-days CLASS SIZE Up to 16 delegates

Introduction to TISAX® IS100TISAX OVERVIEW TISAX® is an assessment and exchange mechanism for the information security of enterprises (automotive) and allows for the recognition of assessment results amongst participants. This training provides information about the TISAX® concept to raise awareness of what it means to implement an Information Security Management System, and the necessary steps to obtain TISAX® labels. This training is aimed at leadership and management teams as a high-level overview of the process in order to prepare for the TISAX® assessment, it is not intended to provide a detailed understanding of the specific requirements in the ISA Catalog related to the actual assessment of the information security management system. TARGET AUDIENCE - Leadership Team in the Automotive Industry - Those with an interest in Information Security TRAINING CONTENT - TISAX® Concept / Overview - Information Security Assessment (ISA) - Information Security Management System (ISMS) - TISAX® Process - Selecting Assessment Objectives - Assessment Objectives and ISA- VDA Catalog - Assessment Objectives and TISAX® Labels - Protection Needs - Assessment Levels and Assessment Methods - TISAX® Assessment Process Diagram - Audit Provider Selection - Self-assessment Based on ISA - TISAX® Findings and Assessment Results - TISAX® Corrective Action Plan and Assessment - Temporary TISAX® Labels - Follow-up Assessment - Exchange TISAX® Assessment Results PRE-REQUISITES None DURATION 8 hours (1 full day 2 half-days) CLASS SIZE Up to 16 delegates

Toyota - Customer-Specific Requirements CSR100TOY DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice. With our Crisis Management workshop, you will understand that a crisis can occur at any time. You will develop the skills needed for certain negative events. Also, you will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis. Module One: Getting Started Module Two: Crisis Internal Risks External Risks Aggression Violence Module Three: Workplace Violence Threats Damage Psychological Acts Physical Acts Module Four: Myths Violence Just Happens It Is Uncommon Problems Will Solve Themselves It Is Not Possible to Prevent Violence Module Five: Escalation Threats Stalking and Bullying Injury Death Module Six: Concerning Behaviors Disruptive Emotional Abuse Causes Anxiety Examples of Behavior Module Seven: Domestic Violence Indicators Disruptive Calls Poor Concentration Bruising Absences Module Eight: Triggers of Workplace Violence Reprimands and Terminations Financial Strain Loss of Loved One Perceived Slights Module Nine: Conflict Dangers Triggers Action Point Flashpoint Identify Module Ten: Response Note Areas of Concern Discuss It Report It Report Extreme Cases to HR/Tip Line Module Eleven: Strategies Policies Programs Emergency Procedures Train Employees Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen. With our Taking Initiative workshop, you will learn what initiative is, how to take it on, the advantages of it, and when to know one's place. By enrolling in this workshop, you will be taking the first step in making something positive happen for them! Now that is initiative! Module One: Getting Started Module Two: What is Initiative? Definition Benefits, Personal and Professional Why People Do Not Take Initiative Make Initiative a Priority Module Three: Know Clients Be Open Minded Be Adaptable Making Decisions Take Responsibility Module Four: Recognize When You Can Step In Know Your Strengths and Skills Go the Extra Mile Listen Carefully Fill in the Gaps Module Five: Recognize When You Can Go Outside the Normal Consider Culture and Values Before Acting Is It in the Scope of Your Authority? Communicate Ideas Act on Solutions Module Six: Weighing the Consequences Ask Questions Risk, Impact, or Cost Analysis Is Authorization Necessary? When Risks Are Too High Module Seven: Good or Bad The Good The Bad Develop Judgment Avoid Acting on Emotions Module Eight: Confidence Are You Confident? Build Confidence Positive Thinking Visualization Module Nine: Find Opportunities Internal Opportunities External Opportunities Apply Core Competencies What Problems Exist, and Will They Grow? Module Ten: Be Persistent Handle Setbacks Manage Change Modify Ideas When Necessary Move Forward Module Eleven: Balance Initiative and Restraint Consider the Work Involved in an Idea Develop Emotional Intelligence Know the Buy-in of Stakeholders Do Not Push All Ideas Forward Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Strengthening self-confidence is a powerful step in shaping our lives and future success. Being confident and assertive are crucial skills for personal development, displaying authority in business, and promoting equality in interactions. These skills significantly influence building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project confidence to others. When stressful situations arise, we can control our responses and how we move forward. Confidence and assertiveness are skills that can be developed and benefit everyone, regardless of their career or job position. The Building Confidence and Assertiveness workshop provides tools to overcome fear, gain empowerment, and inspire confidence in others. Believing in our potential and positive changes helps us grow personally and professionally. Module One: Getting Started Module Two: Understanding Confidence Defining Confidence and Assertiveness Types of Confidence The Benefits of Assertiveness Distinguishing the Styles Signs of Low Self-Confidence Module Three: Characteristics of Confidence Self-Awareness Responsible Optimistic Courageous Humble Module Four: The Barriers to Success Fear of Failure Self-Doubt Being Indecisive Comfort Zones The Harm of Comparison Module Five: Powerful Tools Positive Rephrasing and Affirmations Morning Routines Using Visualization Meditation and Mindfulness Learn New Skills Module Six: Communicating With Confidence Sounding Confident Using Body Language Questions and Curiosity Dressing the Part Tone and Audience Module Seven: Developing Assertiveness Learning to Say No Recognize Rights and Values Be Expressive Be Decisive Anticipate Setbacks Module Eight: Projecting Confidence Interviews/First Impressions Networking Presentations Virtual Meetings Module Nine: Personal Empowerment Overcoming Our Fears Setting Goals Identifying Strengths Setting Personal Boundaries Positive Social Connections Module Ten: Handling Difficult Situations Delivering Criticism Receiving Criticism Dealing With Aggressive Behavior Dealing With Passive Behavior Negotiating Module Eleven: Building Confidence in Others Listen to Learn Celebrate Successes Embrace Failure Delegate Important Tasks Value Opinions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)