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You will understand that training is a process where skills, knowledge, and attitudes are applied uniquely. Our Train-The-Trainer workshop will provide you with the skills to help you deliver engaging and compelling workshops. Skills such as facilitating, needs analyses, and managing tough topics will give you what you require to become a trainer. Module One: Getting Started Module Two: Understanding Training and Facilitation What is Training? What is Facilitation? Identifying Appropriate Situations for Each Module Three: Gathering Materials Identifying Participants' Needs Reviewing the Materials Identifying and Resolving Gaps Module Four: Creating a Lesson Plan Planning for the Basics Adding Slack Time Creating a Plan B A Take-Home Template Module Five: Choosing Activities Types of Activities Creating a Tickle Trunk What To Do When Games Go Wrong Module Six: Preparing for the Workshop Creating a Materials List Gathering Participant Information Setting up the Physical Location Module Seven: Getting off on the Right Foot Greeting Participants Being Prepared Using Icebreakers Module Eight: Delivery Tips and Tricks Using Visual Aids Creating Supporting Materials Gauging When It's Time For A Break Module Nine: Keeping it Interactive Encouraging Discussion Using Group Work The Power of Post-It Notes Module Ten: Dealing with Difficult Participants The Ground Rules Challenges and Solutions Handling Interruptions Module Eleven: Tackling Tough Topics Tough Stuff to Watch Out For Adjusting Your Material for a Sensitive Issue Dealing with Sensitive Issues in the Workshop Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Geometric Dimensioning & Tolerancing MFG200GDT OVERVIEW GD&T is widely used in various industries, including automotive, aerospace, mechanical engineering, and manufacturing, where precise dimensional and geometric control is critical for the performance and functionality of the parts and assemblies. This course focuses on the fundamental principles of GD&T and the types of geometric tolerances and controls. TARGET AUDIENCE This course is aimed at individuals involved in: - Engineering - Design - Manufacturing - Quality control - Inspection processes TRAINING CONTENT - Introduction to GD&T - Fundamental Principles - Geometric Tolerances - Datum and Datum Systems - Form Control - Orientation Control - Location Control - Profile Control - Run-Out Tolerances - Material Condition Modifiers - Application and Interpretation COURSE PREREQUISITES None DURATION 2 full days or 4 half-days CLASS SIZE Up to 16 delegates

ISO 9001:2015 Quality Management System - Qualification for Practitioners OVERVIEW ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify. ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million organizations from more than 160 countries have applied the ISO 9001 standard requirements to their quality management systems. Organizations of all types and sizes find that using the ISO 9001 standard helps them: • Organize processes • Improve the efficiency of processes • Continually improve TARGET AUDIENCE • Those with responsibility for implementing quality management systems • Those with an interest in quality management systems • Those starting their career in quality management TRAINING CONTENT • History and benefits of ISO9001 • Quality management principles • Process approach • PDCA Cycle • Process management • ISO 9001 requirements according to Annex SL • Risk Based Thinking • Context of the organization • Leadership • Planning • Support • Operation • Performance Evaluation • Improvement COURSE PRE-REQUISITES None DURATION 5 half days

ISO 9001:2015 Quality Management System - Qualification for Practitioners OVERVIEW ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify. ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million organizations from more than 160 countries have applied the ISO 9001 standard requirements to their quality management systems. Organizations of all types and sizes find that using the ISO 9001 standard helps them: • Organize processes • Improve the efficiency of processes • Continually improve TARGET AUDIENCE • Those with responsibility for implementing quality management systems • Those with an interest in quality management systems • Those starting their career in quality management TRAINING CONTENT • History and benefits of ISO9001 • Quality management principles • Process approach • PDCA Cycle • Process management • ISO 9001 requirements according to Annex SL • Risk Based Thinking • Context of the organization • Leadership • Planning • Support • Operation • Performance Evaluation • Improvement COURSE PRE-REQUISITES None DURATION 5 half days

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates