ID417 VDA Automotive Core Tools for Auditors BACKGROUND AND TOPICS To ensure a high quality of the audit activities in the companies and the entire supply chain, auditors must have the appropriate competence with the respective methods. The IATF 16949 clearly emphasises this requirement for the competence of the auditors. The efficient approach during the audits is an important success factor. This training deals with typical audit situations along with the Automotive Core Tools. TARGET AUDIENCE This two-day training course is aimed at qualified VDA 6.3 process auditors who wish to apply for an extension, and prospective VDA 6.3 Process and IATF System auditors who are seeking qualification. OBJECTIVES The participants train on typical auditing situations in the context of Automotive Core Tools, focusing on an efficient approach. Both the assessment of the technically correct application of the respective methods and the case-specific assessment of typical situations are a central component of the training. CONCEPT AND METHODS During the training, technical lectures on the single Core Tools (RGA / APQP, VDA 2 / PPAP, FMEA, VDA 5 / MSA, Cmk / PpK / CpK / SPC and 8D) will alternate with exercises on typical examples. The focus lies on the practical application by the participants. Here, group work, individual exercises, question and answer exercises and plenary discussions are carried out. PREREQUISITES FOR ATTENDANCE Expertise in Automotive Core Tools is an advantage. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

With this workshop, you will recognize possible areas of conflict and develop the skills and knowledge to overcome them. Our Being a Likeable Boss workshop will show that honesty and trust will be your biggest tools in fostering a better relationship with your employees. Trusting your team by avoiding micromanagement, using delegation, and accepting feedback will put you on the right path to being a more likeable boss. Module One: Getting Started Module Two: Is it Better to be Loved or Feared? The Case for Fear The Case for Love The Case Against Both The Middle Ground Module Three: Leadership as Service Top Down Hierarchies The Bottom-Up Perspective Know Your Employees Genuine Empathy and the Power to Lead Module Four: Leadership by Design Begin with the End in Mind Goals Values Mission Statement Module Five: Understanding Motivation Dramatism The Pentad Guilt and Redemption Identification Module Six: Constructive Criticism What are Your Intentions? A Positive Vision of Success Feedback Sandwich Following Up versus Badgering Module Seven: The Importance of Tone Lighting a Fire Putting Out a Fire Adult versus Parent Changing the Script Module Eight: Trusting Your Team Dangers of Micromanaging Delegation and Anxiety Aces in Their Places Celebrating Success Module Nine: Earning Your Team’s Trust Honesty Consistency Availability Openness Module Ten: Building and Reinforcing Your Team Identify Team Strengths and Weaknesses Identify Team Roles Design Exercises with Specific Goals What to Avoid Module Eleven: You are the Boss of You What Kind of Person Would You Follow? Self-Awareness Self-Improvement Keeping Your Balance Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Uploading VDA2-PPA Documents In VW BeON CSR101VW OVERVIEW Suppliers use the Volkswagen (VW) BeON System to provide standardized sample test reports and communicate and coordinate sampling planning with VW. During this training, delegates will gain an overall understanding of the VW BeON System and be guided through a step-by-step approach to generating and uploading VDA2-PPA documents in the system. TARGET AUDIENCE All personnel at VW suppliers involved in the sampling and reporting process. TRAINING CONTENT - Volkswagen Customer-Specific Requirements Overview - Volkswagen QPNI – The Relevant CSR To Drive VDA2-PPA - Where To Find VDA2-PPA In MLA - Volkswagen VDA2-PPA Agreement Requirements - How To Upload VDA-2PPA Documents in the Volkswagen BeON System COURSE PRE-REQUISITES - Sound knowledge and understanding of the sampling process. - VDA 2 PPA Certificate of Qualification DURATION 1 half day

Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed to guide and protect their offspring. Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Module One: Getting Started Module Two: The Evolution of Leadership Defining Leadership Characteristics of a Leader Leadership Principles A Brief History of Leadership Historical Leaders Modern Leaders The Great Man Theory The Trait Theory Transformational Leadership Module Three: Situational Leadership Situational Leadership: Telling Situational Leadership: Selling Situational Leadership: Participating Situational Leadership: Delegating Module Four: A Personal Inventory An Introduction to Kouzes and Posner Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart A Personal Inventory Creating an Action Plan Set Leadership Goals Address the Goals Seek Inspiration Choose a Role Model Seek Experience Create a Personal Mission Statement Module Five: Modeling the Way Determining Your Way Being an Inspirational Role Model Influencing Others’ Perspectives Module Six: Inspiring a Shared Vision Choosing Your Vision Communicating Your Vision Identifying the Benefit for Others Module Seven: Challenging the Process Developing Your Inner Innovator Seeing Room for Improvement Lobbying for Change Module Eight: Enabling Others to Act Encouraging Growth in Others Creating Mutual Respect The Importance of Trust Module Nine: Encouraging the Heart Sharing Rewards Celebrating Accomplishments Making Celebration Part of Your Culture Module Ten: Basic Influencing Skills The Art of Persuasion The Principles of Influence Creating an Impact Module Eleven: Setting Goals Setting SMART Goals Creating a Long-Term Plan Creating a Support System Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Through our workshop, you will learn stress management skills, how to build rapport and recognize certain body language. By utilizing our Handling a Difficult Customer workshop you will see an increase in customer service, and productivity, and a decrease in unhappy customers. You will be provided with a strong skill set including in-person and over-the-phone techniques, addressing complaints, and generating return business. Module One: Getting Started Module Two: The Right Attitude Starts with You Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Module Three: Internal Stress Management Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Module Four: External Stress Management Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Module Five: Transactional Analysis What is Transactional Analysis? Parent Adult Child Module Six: Why are Some Customers Difficult? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want a Resolution They Are Generally Unhappy Module Seven: Dealing with the Customer Over the Phone Listen to the Customer’s Complaint Build Rapport Do Not Respond with Negative Words or Emotions Offer a Verbal Solution to the Customer Module Eight: Dealing with the Customer In Person Listen to the Customer’s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Module Nine: Sensitivity in Dealing with Customers Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Module Ten: Scenarios of Dealing with a Difficult Customer Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please the Customer Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools II (SPC, MSA, Lean Six Sigma) CT200C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the three-part training program deals with statistical methods and the basics of Lean Six Sigma in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors Lean Six Sigma Principles - DMAIC – Define Measure Analyze Improve Control PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 5 half-days CLASS SIZE Up to 16 delegates

ISO 27001:2022 Information Security Management System ISO27001P OVERVIEW Information security is critically important to your company and all interested parties. This course explains the ISO 27001 standard and its requirements, allowing you to effectively manage your information security management system (ISMS) considering the confidentiality, integrity, and availability of your information. TARGET AUDIENCE - Management - Management representatives (ISO 27001) - IT Managers - System managers - Information security officers TRAINING CONTENT - Understanding the requirements of an ISMS - Benefits of an ISMS - Identify key concepts and principals - Manage risk and drive continual improvement - Evaluate how to apply concepts and principles for ISO 9001 to existing processes - Understanding all clauses within the standard COURSE PRE-REQUISITES None DURATION 3 full days or 5 half days CLASS SIZE Up to 16 delegates

VDA Global MMOG/LE ID960 BACKGROUND AND TOPICS The Global Materials Management Operations Guideline / Logistics Evaluation (Global MMOG/LE) is an established industry standard that provides a unified assessment procedure for evaluating automotive logistics suppliers. The tool enables OEMs and suppliers to assess the logistical performance capabilities of the (sub)suppliers and the internal processes. It focuses on the following aspects: • Unified evaluation of supply chain management, for both internal and external use • Definition of supply chain management components to support continual improvement and enhance supplier performance • Basis for benchmarking and identifying best-practice criteria This training provides an overview of GMMOG/LE including its objectives and benefits; it explains how to prepare for a supplier evaluation, plan the evaluation, analyze the results and draw up an action plan. TARGET AUDIENCE The training is aimed at: - Logisticians - Purchasers - Managers, employees in supplier management/supplier integration OBJECTIVES - Ensure you understand the structure of Global MMOG/LE - Ensure you know the Global MMOG/LE criteria for assessing suppliers - Apply the tool and know which features should be included in a supplier evaluation process. - Analyze results from the Global MMOG/LE, draw up effective action plans and know how to apply the Global MMOG/LE tool correctly. CONCEPT AND METHODOLOGY Alternating lectures and interactive individual and group exercises, plus a series of case studies, each building on the prior, help participants transfer the lessons learned to their professional practice. Special attention is paid to options for sharing experiences. PREREQUISITES FOR ATTENDANCE There are no special requirements for attending this training. CERTIFICATE At the end of this training course, participants will receive a certificate of attendance. It is also possible to sit a test after the training. After passing the test, the participants will receive the respective certificate of qualification. DURATION 4 half-days CLASS SIZE Up to 12 delegates

Sensitivity training is crucial in creating an inclusive workplace, and a safe place for all to work. This course will look at interactions within a group but will be more focused on individual behaviors and emotions. With our Sensitivity Training workshop, it will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn, benefit the whole organization. Module One: Getting Started Module Two: Introduction to Sensitivity Training Definition History Who Needs It? Goals Module Three: Benefits Raising Awareness Interaction Behavioral Changes Productive Workplace Module Four: Stereotypes Explicit Implicit Purpose Effects Module Five: Discrimination Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Six: Sex and Gender Stereotypes Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Seven: Age Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Eight: Disabilities Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Nine: Religion Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Ten: Handling Complaints (I) Develop Process Publish Process Train Employees Assess the Effectiveness of the Process Module Eleven: Handling Complaints (II) Gather Information from the Complainant Evaluate the Credibility of the Complaint Interview Those Involved Take Action Against the Offender Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

A well-run office reduces miscommunications and helps to eliminate common errors. By prioritizing the administrative office, you will establish clear policies and procedures with employee understanding and buy-in, ensuring your work environment runs smoothly. With our Administrative Office Procedures workshop, you will see how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures connect the company's vision with its everyday operations. Module One: Getting Started Module Two: Why Your Office Needs Administrative Procedures. Business Continuity Succession Planning Internal and External Audit Requirements Recovery Planning Module Three: Gathering the Right Tools Binder Section Divider Sheet Protectors Cover-to-Cover Binders Module Four: Identifying Procedures to Include Tracking Tasks for Some Days Reach Out to Other Employees for Feedback/Ideas Write Down Daily Tasks Keep Track Using a Spreadsheet Module Five: Top Five Procedures to Record Use a Template to Stay Consistent from Track to Track Be as Detailed as Possible Use Bullet Points Instead of Paragraphs Ask Someone to Execute the Procedure Module Six: What to Include in Your Binder (I) Phone Etiquette Business Writing Effective Time Management Creating Meeting Arrangements Module Seven: What to Include in Your Binder (II) Policy on Absences Breaks Salaries Benefits Module Eight: Organizing Your Binder Create a Table of Contents List Each Section (e.g. Accounting) List Procedures in that Section Keep the Binder Updated with any New Changes Module Nine: What Not to Include in the Procedure Guide Passwords Identify Other Confidential Information Via Your Employer Store Information in a Separate Folder Outside of the Guide Find a Secure Location to Store Module Ten: Share Office Procedure Guide Give a Guide to the Boss/Executive to Review Inform Office Personnel of the Procedure Guide Place Guide in a Visible Area Allow Office Personnel to Express Improvements/Updates if Needed Module Eleven: Successfully Executing the Guide Create a One Hour Meeting/Seminar for Employees Stay Consistent with Procedures Make Employees Aware of any Updated Changes Keep Open to Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ABOUT The VDA Volume 19.1 (2015) “Inspection of Technical Cleanliness – Particulate Contamination of Functionally Relevant Automotive Components” is a comprehensive standard publication dealing with the approach and procedures to characterize the cleanliness of products in the automotive quality chain. The training will teach you to independently design, perform and document cleanliness analyses according to VDA 19.1. The compatibility between VDA 19.1 and DIN EN ISO 16232 (Part 1 – 10) “Road Vehicles – Cleanliness of Components of Fluid Circuits” also enables participants to conduct cleanliness analyses according to international standards. AIM - Independently design cleanliness analyses according to VDA 19.1, carry them out with state-of-the-art equipment and document them per the regulations. - Become familiar with the technical necessity of cleanliness testing, cleanliness-compliant behaviour, the quality parameter of technical cleanliness in automotive engineering, and the contents of the cleanliness test according to VDA Volume 19.1 – Decay Measurements, Blank Values and routine Tests. - Perform cleanliness analyses according to international standards and carry out the extraction procedure for obtaining particle contamination from components and the analysis procedure for evaluating and quantifying particle contamination. CONTENT This training alternates between technical presentations and practical exercises. Special emphasis is placed on opportunities to exchange experiences. TARGET AUDIENCE - Persons who carry out cleanliness tests in the automotive and supplier industry or as service providers. - Employees confronted with the quality parameter of technical cleanliness in their daily work, such as design, quality assurance, technical purchasing and sales. - Due to the similar cleanliness requirements in aerospace, hydraulics and precision engineering, this training is also suitable for personnel from these backgrounds. - Examiners for Technical Cleanliness as Delta training. The theoretical basics also convey comprehensive knowledge of the revised VDA volume 19.1 (2015). An additional examination is not necessary. QUALIFICATION CERTIFICATE After passing the written test you will receive a VDA qualification certificate for “VDA 19.1 Skilled Assistant”. DURATION 2 days

Oh, you may say, “Not in my office,” or “Not our team,” but workplace harassment is an increasing issue in organizations today. It can come in the form of a slap, a phrase, an email, or a reassignment of duties. Harassment is not okay and it is illegal. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems. Our Managing Workplace Harassment workshop guides an ever-changing work environment. You will recognize the necessity for the whole organization to be on board with monitoring and reporting any issues. This workshop will also help in fostering a safer and more productive workplace. Module One: Getting Started Module Two: Discrimination Gender Race Religion Disability Module Three: Physical Hitting Threatening Behavior Destroying Property Workplace Homicide Module Four: Verbal Yelling Insulting Ordering Blaming Module Five: Sexual Touching Gestures Sharing Inappropriate Photos Sharing Inappropriate Jokes Module Six: Psychological Isolating Discrediting Disparaging Contesting Module Seven: Cyberbullying Sending Humiliating Mass Emails Sending Harassing Emails Emailing Lies to Others Monitoring Policy Module Eight: Employer Responsibility Understanding Federal and State Laws Recordkeeping Investigating Complaints Remediating Harassment Module Nine: Stopping Harassment Before It Happens Developing Anti-Harassment Policy Regularly Updating Policy Training Employees Emphasizing Consequences for Non-Compliance Module Ten: Reporting Harassment Filing with Human Resources ASAP Keeping Detailed Records EEOC Filing a Lawsuit Module Eleven: Handling Harassment Complaints Create a Step-by-Step Process Publish the Process Train Employees Retaliation Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)