Oh, you may say, “Not in my office,” or “Not our team,” but workplace harassment is an increasing issue in organizations today. It can come in the form of a slap, a phrase, an email, or a reassignment of duties. Harassment is not okay and it is illegal. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems. Our Managing Workplace Harassment workshop guides an ever-changing work environment. You will recognize the necessity for the whole organization to be on board with monitoring and reporting any issues. This workshop will also help in fostering a safer and more productive workplace. Module One: Getting Started Module Two: Discrimination Gender Race Religion Disability Module Three: Physical Hitting Threatening Behavior Destroying Property Workplace Homicide Module Four: Verbal Yelling Insulting Ordering Blaming Module Five: Sexual Touching Gestures Sharing Inappropriate Photos Sharing Inappropriate Jokes Module Six: Psychological Isolating Discrediting Disparaging Contesting Module Seven: Cyberbullying Sending Humiliating Mass Emails Sending Harassing Emails Emailing Lies to Others Monitoring Policy Module Eight: Employer Responsibility Understanding Federal and State Laws Recordkeeping Investigating Complaints Remediating Harassment Module Nine: Stopping Harassment Before It Happens Developing Anti-Harassment Policy Regularly Updating Policy Training Employees Emphasizing Consequences for Non-Compliance Module Ten: Reporting Harassment Filing with Human Resources ASAP Keeping Detailed Records EEOC Filing a Lawsuit Module Eleven: Handling Harassment Complaints Create a Step-by-Step Process Publish the Process Train Employees Retaliation Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID966 VDA 6.8 for VDA 6.3 Process Auditors CONTENT This training provides the fundamentals for process audits in the supply chain according to VDA 6.8, considering the process-oriented approach and risk analysis in the automotive industry. You will learn which requirements are relevant for the different areas including project management, planning/implementation, supplier management, procurement, transport, production and warehouse logistics, as well as customer management, and how these can be realized in concrete terms. TARGET AUDIENCE • VDA 6.3 Process Auditors with professional experience in logistics who want to conduct audits according to VDA 6.8 in the future. OBJECTIVES • Understanding the general requirements and principles of VDA 6.8. • Applying the questionnaire in practice using the process elements (L1–L7). CONCEPT AND METHODS The training alternates between selected theoretical content and practical exercises. PREREQUISITES FOR ATTENDANCE • Certificate of qualification or certificate VDA 6.3:2023 Target qualification: Internal process auditors • Advanced knowledge of supply-chain processes, concepts and the associated risks (e.g. FMEA, turtle) • Proficiency in the application logistical IT solutions (software, hardware and hosting) • Knowledge of quality tools and methods (e.g. 8D, 5W, Ishikawa, PDCA) • Auditor qualification knowledge based on ISO 19011 (e.g. negotiation, conflict management, audit procedure, audit documents) • Knowledge of the relevant management system requirements (e.g. ISO 9001, VDA 6.2) • Knowledge of the relevant customer-specific requirements • At least three years of professional experience, of which at least one year should be in logistics-related activities CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 1 full day CLASS SIZE Up to 12 delegates

ID962 VDA 6.8 Process Auditor Examination OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.8 Auditor you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers. PREREQUISITES FOR ATTENDANCE • a copy of your certificate of qualification of the training “VDA 6.8 – Process Auditor – Qualification” or “VDA 6.8 for VDA 6.3 Process Auditors” • proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 (e.g. VDA Auditor) • proof of at least five years of professional experience in an industrial company, of which at least two years should be in logistics-related areas of activity (see chapter 3.2, preferably same as process elements L1-L7). In-company training periods in conjunction with a completed dual education, e.g. as a warehouse logistics specialist and/or advanced training, e.g. Certified Logistics Manager are credited at 50%. A degree in Logistics/Supply Chain is credited at 25%. • Admission to the exam is only granted after successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance as an auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: • a preparation phase (25 minutes) • an audit simulation (20 minutes) • a formulation, evaluation and justification of findings (5-10 minutes) • an interview (5-10 minutes) • For preparation, you may use the written training materials handed out (incl. standards) during VDA trainings you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number. The certificate is valid for 5 years.

Aligning these characteristics with corporate standards is what will make you stand out and become a leader throughout your company. Through our Developing Corporate Behavior workshop, you should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan you should see a reduction in incidents and an increase in teamwork and loyalty. Module One: Getting Started Module Two: The Science of Behavior What is Behavior? Psychology Sociology Anthropology Module Three: Benefits of Corporate Behavior Employee Safety Conservation of Materials Engagement Improved Employee Performance Module Four: Most Common Categories of Corporate Behavior Managerial Structure Company Values and Ethics Employee Accountability Workplace Incidents Module Five: Managerial Structure Clearly Defined Management Qualified Management Team Obvious Advancement Path Grievance Procedures Module Six: Company Values and Ethics Environmental Charity and Community Outreach Integrity Diversity Module Seven: Employee Accountability Attitude Attendance Honesty Substance Abuse & Workplace Violence Module Eight: Workplace Incidents Safety Prejudice & Discrimination Vandalism & Theft Harassment or Bullying Module Nine: Designing and Implementing Group Planning Define Preferred Organizational Behaviors Hiring Training Employees Module Ten: Corporate Team Behavior Team Building Better Communication Conflict Resolution Loyalty to the Company and the Department Module Eleven: Auditing Corporate Behavior Affirm Ethical Behavior Investigate and Review Reported Incidents Determine Progress Get Employee Feedback & Revise Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

This 2 full-day instructor-led workshop will equip non-HR professionals with a fundamental understanding of HR processes and human-centred leadership, enabling them to manage people effectively while ensuring compliance with policies and labour laws. Module One: Introduction to HR for Non-HR Professionals PART I. Process Approach: Structured HR Processes & Compliance: This section focuses on HR as a system with structured workflows, compliance, and business processes. - Module Two: HR Strategy & Workforce Planning - Module Three: Recruitment & Selection - Module Four: Performance Management & Employee Development - Module Five: Compensation, Benefits & Payroll - Module Six: HR Compliance & Labor Laws PART II. Human Approach: People-Centered Leadership & Culture: This section focuses on fostering a positive workplace culture, employee well-being, and leadership. - Module Seven: Employee Engagement & Motivation - Module Eight: Communication & Conflict Resolution - Module Nine: Coaching, Mentoring & Leadership Development - Module Ten: Change Management & Organizational Culture Part III. Practical Application & Case Studies - Real-world HR challenges for non-HR leaders - Role-playing: Interviewing, performance reviews & conflict resolution - Group discussions on ethical dilemmas in HR Conclusion & Action Plan - Key takeaways & implementation strategies - How to collaborate with HR effectively - Personal development roadmap for people leadership Additional Resources - HR templates: job descriptions & performance review forms - Recommended reading & case studies - HR tools & technologies for non-HR professionals * Participants will receive a Certificate of Attendance

Lean Six Sigma Basics - DMAIC C203LSS OVERVIEW The Six Sigma methodology is a set of techniques and tools for process improvement, widely used in manufacturing and business processes. Developed by Motorola in the 1980s and popularized by General Electric, Six Sigma aims to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability. In this course, you will be introduced to DMAIC, a methodology within Six Sigma. DMAIC (Define, Measure, Analyse, Improve, Control) focuses on improving quality by identifying and removing causes of defects and minimizing variability in manufacturing and business processes. Together with the theory, exercises help to work out and discuss important points to consider in practical implementation. TARGET AUDIENCE - Project Managers - Process Engineers - Operators and Supervisors (anyone exposed to risk-based thinking in a production facility) - Anyone involved in a multi-disciplinary team (including the launch team) project approach- - Quality Team Members - Production Team Members TRAINING CONTENT - The Need for an SSGB Roadmap - DMAIC Methodology (Define, Measure, Analyse, Improve, Control) - Get Your Winning Attitude! - Coaching Session Guidelines COURSE PRE-REQUISITES None DURATION 1 full day or 2 half-days CLASS SIZE Up to 16 delegates

High-Performance Teams (Remote Workforce) are organizations, teams, or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenging task. This workshop identifies these challenges and helps you push through to success. With our High-Performance Teams (Remote Workforce) workshop, you will begin to see how important it is to develop a core set of high-performance skills while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high-performance teams to accomplish any task. Module One: Getting Started Module Two: Remote Workforce What is a Remote Workforce? Types of Remote Workforce Benefits of a Remote Workforce Materials for Remote Workforce Module Three: High-Performance Teams What is a High Performance Team? Benefits of High-PerformanceHigh-Performance Team Leadership for High Performance Team Understanding Team Dynamics Module Four: Characteristics of High-Performance Teams Excellent Communication Goal-Oriented Flexibility Committed Module Five: How to Create Teamwork Identify Group & Individual Responsibilities Give Permission to Take Action Build Relationships Give Feedback Module Six: Types of Communication Virtual Team Meetings Telephone Conferences Email Communication Intranet, Webpage, and Social Media Communication Module Seven: Training Your Team Telecommute Training Web-based Training Peer-to-Peer Training Training Assessment and Retraining Module Eight: Managing the Team Tracking Team Performance Counseling Employees Positive Recognition for Employees Training Never Stops! Module Nine: Effective Team Meeting How-to Have a Clear Agenda Use Screen Shots or References Create a Safe Place Team Meeting Don’ts Module Ten: Keep Happy and Motivated High-Performance Team Watch for signs of Conflict or Unhappiness Employee Feedback and Concerns Give Opportunities for Additional Education Impart Opportunities for Career Growth Module Eleven: Don’ts with High-Performance Teams Don't Forget to Share your Success Don't Delay in Responding Don’t Assign Vague Responsibilities Don’t Lead as a Dictator Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools II (SPC, MSA, Lean Six Sigma) CT200C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the three-part training program deals with statistical methods and the basics of Lean Six Sigma in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors Lean Six Sigma Principles - DMAIC – Define Measure Analyze Improve Control PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 5 half-days CLASS SIZE Up to 16 delegates

Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! The Knowledge Management workshop will give you the tools that you will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever humans are working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Module One: Getting Started Module Two: Understanding Knowledge Management What is Knowledge What is Knowledge Management A Brief History Applications in the Workplace Module Three: Do's and Don'ts Data, Information, and Knowledge The Tacit Mode Module Four: The Knowledge Management Life Cycle Understanding Episodes Acquisition Knowledge Integration Module Five: The New Knowledge Management Paradigm Paradigms of the Past The New Paradigm Implications and Applications The Knowledge Management Endgame Module Six: Knowledge Management Models The Nonaka and Takeuchi Model (SECI) Wiig Model Kakabadse Model Boisot Model Module Seven: Building a Knowledge Management Rationale Why Rationale is Necessary Building a Business Case Finding Success Stories The Commoditization/Customization Model Module Eight: Customizing Knowledge Management Definitions Components of a Knowledge Management Definition Customizing the Components Creating a KMBOK Module Nine: Implementing Knowledge Management in Your Organization Gathering Support Identifying Opportunities for Revenue Streams Key Knowledge Management Techniques A Map for Success The No-Budget Scenario Module Ten: Tips for Success About the Chief Knowledge Officer Knowledge Management Skill Checklist The Knowledge Management Imperative The Hype Curve Barriers and Helpers to Success Module Eleven: Advance Topics The Knowledge Management Maturity Model Absorptive Capacity Rustiness Process Model Types Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. We can achieve powerful results when we implement goals and communicate with one another. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have an understanding of the company values and recognize the importance of their dedication to attain success. The Accountability in the Workplace course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace. Module One: Getting Started Module Two: What is Accountability? Defining Accountability Personal Accountability Being Held Accountable Accountability vs. Blame Understanding the Importance Module Three: Creating an Accountable Workplace Modelling Accountability Valuing Accountability The Front-Loading Benefits Teamwork The Accountability Cycle Module Four: The C’s of Accountability Clarification Common Purpose Communication Collaboration Consequences Module Five: Building Ownership Ownership vs. Accountability The Ownership Mentality Why Does it Matter? The Weight of Micromanaging Sharing Your Vision Module Six: Accountability in Leadership What is Leadership? The Role of the Organization The Role of the Manager The Role of the Employee Strengthening Leadership Accountability Module Seven: The Power of Goal-Setting Setting SMART Goals Who is Accountable? Identifying Your “Why” Goal Lengths Remaining Loyal to Your Goals Module Eight: Feedback as a Tool Choosing Positivity Considering the Time Frame Giving Feedback Receiving Feedback Creating an Action Plan Module Nine: Effective Delegation What is Delegation? How to Delegate When to Delegate Whom Should You Delegate Dismissing Delegation Module Ten: Barriers to Accountability Closed Communication Failure to Meet Expectations Lack of Self-Confidence Lacking Alignment Overcoming Obstacles Module Eleven: The Benefits of Accountability Improving Performance Building Trust and Integrity Employee Engagement Workplace Satisfaction Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will become more confident in your social situations by learning how to express and interpret social cues. You will create positive connections and increase your influence during social situations. Increasing Social Intelligence will provide benefits throughout your professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you an advantage in your interactions. Social interactions are a two-way street, know the rules of the road! Module One: Getting Started Module Two: Increase Your Self-Awareness Remove or Limit Self-Deception Ask for Feedback Be Open to Change Reflect on Your Actions Module Three: The Keys to Empathy Listening and Paying Attention Don’t Judge Shift Your View Don’t Show Fake Emotions Module Four: Active Listening Attunement Don’t Jump to Conclusions Shift your Focus Don’t Discount Feelings Module Five: Insight on Behavior Perception Facts vs. Emotion Online Communication Listen and Watch More Module Six: Interpersonal Communication Give Respect and Trust Be Consistent Always Keep Your Cool Observing Body Language Module Seven: Social Cues (I) Recognize Social Situations The Eyes Have It Non-Verbal Cues Verbal Cues Module Eight: Social Cues (II) Spectrum of Cues Review and Reflect Being Adaptable and Flexible Personal Space Module Nine: Conversation Skills Current Events Conversation Topics Cues to Watch For Give People Your Attention Module Ten: Body Language Be Aware of Your Movements It’s Not What You Say, It’s How You Say It Open Vs. Closed Body Language Communicate with Power Module Eleven: Building Rapport Take the High Road Forget About Yourself Remembering People Ask Good Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can affect the bottom line. You will increase your financial literacy and improve your business sense. Business Acumen will give you an advantage everyone wishes they had. The workshop will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen can influence your whole organization, and provide that additional edge that will lead to success. Module One: Getting Started Module Two: Seeing the Big Picture Short and Long Term Interactions Recognize Growth Opportunities Mindfulness of Decisions Everything is Related Module Three: KPIs (Key Performance Indicators) Decisiveness Flexible Strong Initiative Intuitive Module Four: Risk Management Strategies Continuous Assessment Internal and External Factors Making Adjustments and Corrections Knowing When to Pull the Trigger or Plug Module Five: Recognizing Learning Events Develop a Sense of Always Learning Evaluate Past Decisions Problems are Learning Opportunities Recognize Your Blind Spots Module Six: You Need to Know These Answers and More What Makes Money My Company Money? What Were Sales Last Year? What is our Profit Margin? What Were Our Costs? Module Seven: Financial Literacy (I) Assets Financial Ratios Liabilities Equity Module Eight: Financial Literacy (II) Income Statement Balance Sheet Cash Flow Statement Read, Read, and Read Module Nine: Business Acumen in Management Talent Management Change Management Asset Management Organizational Management Module Ten: Critical Thinking in Business Ask the Right Questions Organize the Data Evaluate the Information Make the Decision Module Eleven: Key Financial Levers Investing in People Effective Communication Process Improvement Goal Alignment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)