Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn building better relationships that benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time. With our Servant Leadership workshop, you will focus on the growth and development of your employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole. Module One: Getting Started Module Two: What Is Servant Leadership? A Desire to Serve Knowing to Share the Power Putting Others First Helping Employees Grow Module Three: Leadership Practices Democratic Leadership Style Laissez-Faire Style Leading by Example Path-Goal Theory Module Four: Share the Power Being Empathetic Learn to Delegate Their Success is Your Success Know When to Step In Module Five: Characteristics of a Servant Leader Listening Skills Persuasive Powers Recognizes Opportunities Relates to Employees Module Six: Barriers to Servant Leadership Excessive Criticism Doing Everything Yourself Sitting on the Sidelines Demanding from Employees Module Seven: Building a Team Community Identify the Group Needs Complement Member Skills Create Group Goals Encourage Communication Module Eight: Be a Motivator Make it Challenging Provide Resources Ask for Employee Input Offer Incentives Module Nine: Be a Mentor Establish Goals Know When to Praise or Criticize Create a Supportive Environment Create an Open Door Policy Module Ten: Training Future Leaders Offer Guidance and Advice Identify Their Skill Sets Methods of Feedback Establish Long Term Goals Module Eleven: Self-Reflection Keep a Journal Identify Your Strengths and Weaknesses Identify Your Needs Creating Your Own Goals Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID962 VDA 6.8 Process Auditor Examination OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.8 Auditor you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers. PREREQUISITES FOR ATTENDANCE • a copy of your certificate of qualification of the training “VDA 6.8 – Process Auditor – Qualification” or “VDA 6.8 for VDA 6.3 Process Auditors” • proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 (e.g. VDA Auditor) • proof of at least five years of professional experience in an industrial company, of which at least two years should be in logistics-related areas of activity (see chapter 3.2, preferably same as process elements L1-L7). In-company training periods in conjunction with a completed dual education, e.g. as a warehouse logistics specialist and/or advanced training, e.g. Certified Logistics Manager are credited at 50%. A degree in Logistics/Supply Chain is credited at 25%. • Admission to the exam is only granted after successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance as an auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: • a preparation phase (25 minutes) • an audit simulation (20 minutes) • a formulation, evaluation and justification of findings (5-10 minutes) • an interview (5-10 minutes) • For preparation, you may use the written training materials handed out (incl. standards) during VDA trainings you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number. The certificate is valid for 5 years.

The 7 Tools of Quality CT3027QT OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of “Quality circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: “indispensable“. TARGET AUDIENCE All personnel in quality management, quality assurance and production management including superior and line leads. TRAINING CONTENT - Practical application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram COURSE PRE-REQUISITES None DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can affect the bottom line. You will increase your financial literacy and improve your business sense. Business Acumen will give you an advantage everyone wishes they had. The workshop will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen can influence your whole organization, and provide that additional edge that will lead to success. Module One: Getting Started Module Two: Seeing the Big Picture Short and Long Term Interactions Recognize Growth Opportunities Mindfulness of Decisions Everything is Related Module Three: KPIs (Key Performance Indicators) Decisiveness Flexible Strong Initiative Intuitive Module Four: Risk Management Strategies Continuous Assessment Internal and External Factors Making Adjustments and Corrections Knowing When to Pull the Trigger or Plug Module Five: Recognizing Learning Events Develop a Sense of Always Learning Evaluate Past Decisions Problems are Learning Opportunities Recognize Your Blind Spots Module Six: You Need to Know These Answers and More What Makes Money My Company Money? What Were Sales Last Year? What is our Profit Margin? What Were Our Costs? Module Seven: Financial Literacy (I) Assets Financial Ratios Liabilities Equity Module Eight: Financial Literacy (II) Income Statement Balance Sheet Cash Flow Statement Read, Read, and Read Module Nine: Business Acumen in Management Talent Management Change Management Asset Management Organizational Management Module Ten: Critical Thinking in Business Ask the Right Questions Organize the Data Evaluate the Information Make the Decision Module Eleven: Key Financial Levers Investing in People Effective Communication Process Improvement Goal Alignment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID966 VDA 6.8 for VDA 6.3 Process Auditors CONTENT This training provides the fundamentals for process audits in the supply chain according to VDA 6.8, considering the process-oriented approach and risk analysis in the automotive industry. You will learn which requirements are relevant for the different areas including project management, planning/implementation, supplier management, procurement, transport, production and warehouse logistics, as well as customer management, and how these can be realized in concrete terms. TARGET AUDIENCE • VDA 6.3 Process Auditors with professional experience in logistics who want to conduct audits according to VDA 6.8 in the future. OBJECTIVES • Understanding the general requirements and principles of VDA 6.8. • Applying the questionnaire in practice using the process elements (L1–L7). CONCEPT AND METHODS The training alternates between selected theoretical content and practical exercises. PREREQUISITES FOR ATTENDANCE • Certificate of qualification or certificate VDA 6.3:2023 Target qualification: Internal process auditors • Advanced knowledge of supply-chain processes, concepts and the associated risks (e.g. FMEA, turtle) • Proficiency in the application logistical IT solutions (software, hardware and hosting) • Knowledge of quality tools and methods (e.g. 8D, 5W, Ishikawa, PDCA) • Auditor qualification knowledge based on ISO 19011 (e.g. negotiation, conflict management, audit procedure, audit documents) • Knowledge of the relevant management system requirements (e.g. ISO 9001, VDA 6.2) • Knowledge of the relevant customer-specific requirements • At least three years of professional experience, of which at least one year should be in logistics-related activities CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 1 full day CLASS SIZE Up to 12 delegates

Ironically, it is also one of the skills that can make or break a person's career. You will be provided with a strong set of skills that will complement your current presentation skill set. The Presentation Skills workshop will give you some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that you can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience. Module One: Getting Started Module Two: Creating the Program Performing a Needs Analysis Writing the Basic Outline Researching, Writing, and Editing Module Three: Choosing Your Delivery Methods Basic Methods Advanced Methods Basic Criteria to Consider Module Four: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Five: Non-Verbal Communication Skills Body Language It’s Not What You Say, It’s How You Say It Module Six: Overcoming Nervousness Preparing Mentally Physical Relaxation Techniques Module Seven: Creating Fantastic Flip Charts Required Tools The Advantages of Pre-Writing Using Colors Appropriately Creating a Plan B Module Eight: Creating Compelling PowerPoint Presentations Required Tools Tips and Tricks Creating a Plan B Module Nine: Wow ‘Em with the Whiteboard Traditional and Electronic Whiteboards Required Tools Using Colors Appropriately Creating a Plan B Module Ten: Vibrant Videos and Amazing Audio Required Tools Tips and Tricks Creating a Plan B Module Eleven: Pumping it Up a Notch Make Them Laugh a Little Encouraging Discussion Dealing with Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID632 VDA Field Failure Analysis for Users BACKGROUND AND TOPICS Despite increased efforts in development and production processes aiming to provide customers with mature, robust and conforming products, deviations from the expected state can occur when used in the field. Depending on the type of complaint, the potentially nonconforming parts or automotive components are exchanged and can be requested for analysis by the manufacturer (OEM) or by the supplier via the OEM. The VDA Volume Field Failure Analysis provides a comprehensive approach to identifying causes and was thoroughly revised in 2018. This two-day training presents the contents of the current standard for implementation in the participants’ organisation. TARGET AUDIENCE Personnel from purchasing, design and development, production, warranty, quality assurance and sales in the automotive and supplier industry, who implement and further develop the field failure analysis process. OBJECTIVES The focus is on teaching expert knowledge and competence to implement the field failure analysis method in one’s work environment. The sequence of the field failure analysis process, concept and part analysis are of special interest. The participants acquire knowledge about the NTF process, special processes and the problem-solving process. In addition, planning the whole field failure analysis process and organisational activities to implement and anchor the process in one’s organisation are dealt with. CONCEPT AND METHODS During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume - Field Failure Analysis & Audit Standard - not included in course fee. DURATION 4 half days CLASS SIZE Up to 12 delegates

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

ESG101FC Understanding ESG: Foundations and Concepts OVERVIEW In this modern era, business responsibility is multi-faceted. The interests of various stakeholders, including customers, suppliers, employees, local communities, and shareholders, need to be addressed. This requires the balancing of economic and non-financial corporate performance goals. ESG emphasizes the integration of environmental, social, and governance factors to improve financial outcomes and manage risks. The ESG reporting framework allows for assessing a company's operations and their sustainability and ethical impact. This course allows delegates to develop a solid understanding of the foundational principles and concepts underlying ESG and its relevance to business sustainability and responsible corporate citizenship. COURSE CONTENT - Introduction to ESG - Environmental Factors - Social Impact and Responsibility within the ESG Framework - Governance - Integrating ESG into Business Strategy - ESG Reporting and Disclosure Standards - Assessing ESG Performance - Metrics and Measurement - ESG Investing - Trends and Strategies - ESG Success TARGET AUDIENCE - Professionals who are either new to ESG concepts or looking to understand the fundamentals of ESG and its importance in the business context. COURSE PRE-REQUISITES - None CERTIFICATE - Participants attending all sessions will receive a Certificate of Attendance. In addition, a Certificate of Qualification will be issued upon passing the final multiple-choice test (60%+) on the last day of the course. DURATION - 3 full days or 5 half days CLASS SIZE - Up to 16 delegates

With the increasing demand for efficient project delivery, mastering project management has become a crucial skill for businesses and individuals. It involves planning, organizing, and managing resources to achieve goals while adhering to predefined parameters. Project management controls the lifecycle from initiation to completion and is key to success, whether for small or large projects. The Project Management workshop covers principles and techniques aligned with the PMBOK 7th Edition, the globally recognized standard for project management. You will learn about value delivery, project management principles, and performance domains essential for outcomes. As technology evolves and new organizations emerge, re-evaluating global perspectives within the PMBOK Guide is essential. Module One: Getting Started Module Two: Introduction to Project Management What is a Project? What is Project Management? What is a Project Manager? The Value of Project Management 7th Edition Changes Module Three: Value Delivery Creating Value for Organizations Governance Systems Functions That Support Products Project Influences Product Management Module Four: Project Management Values Code of Ethics Responsibility Respect Fairness Honesty Module Five: Project Management Principles (I) What are Principles? The Development of Principles General Management Principles Stewardship Team Module Six: Project Management Principles (II) Stakeholders Value Systems Thinking Leadership Tailoring Module Seven: Project Management Principles (III) Quality Complexity Risk Adaptability and Resiliency Change Module Eight: Project Performance Domains (I) What is a Project Performance Domain? Stakeholder Performance Domain Team Performance Domain Development Approach and Life Cycle Performance Domain Planning Performance Domain Module Nine: Project Performance Domains (II) Project Work Performance Domain Delivery Performance Domain Measurement Performance Domain Uncertainty Performance Domain Interactions Among the Domains Module Ten: The Tailoring Process What is the Tailoring Process? Tailoring Considerations Aspects to Tailor Tailoring With the Performance Domains Diagnostics Module Eleven: Models, Methods, and Artifacts Defining the Terms Commonly Used Models Commonly Used Artifacts What to Avoid Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID417 VDA Automotive Core Tools for Auditors BACKGROUND AND TOPICS To ensure a high quality of the audit activities in the companies and the entire supply chain, auditors must have the appropriate competence with the respective methods. The IATF 16949 clearly emphasises this requirement for the competence of the auditors. The efficient approach during the audits is an important success factor. This training deals with typical audit situations along with the Automotive Core Tools. TARGET AUDIENCE This two-day training course is aimed at qualified VDA 6.3 process auditors who wish to apply for an extension, and prospective VDA 6.3 Process and IATF System auditors who are seeking qualification. OBJECTIVES The participants train on typical auditing situations in the context of Automotive Core Tools, focusing on an efficient approach. Both the assessment of the technically correct application of the respective methods and the case-specific assessment of typical situations are a central component of the training. CONCEPT AND METHODS During the training, technical lectures on the single Core Tools (RGA / APQP, VDA 2 / PPAP, FMEA, VDA 5 / MSA, Cmk / PpK / CpK / SPC and 8D) will alternate with exercises on typical examples. The focus lies on the practical application by the participants. Here, group work, individual exercises, question and answer exercises and plenary discussions are carried out. PREREQUISITES FOR ATTENDANCE Expertise in Automotive Core Tools is an advantage. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 4 half-days CLASS SIZE Up to 12 delegates

By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles create an environment where employees know what is expected of them. With our How to Develop New Managers course you will gain the support, best practices, and knowledge. This workshop will help your company develop well-rounded, fair, and confident managers. By identifying early you will be able to groom prospective candidates and provide the best chance for success. Module One: Getting Started Module Two: Managers are Made, Not Born Managers Must be Developed Management Skills Can be Learned Managers Learn by Being Managed Well Create a Management Track Module Three: Create a Management Track Clearly Define Roles and Competencies Provide Tools Identify Candidates Early Clearly Define Management Track Module Four: Define and Build Competencies Clearly Define Competencies Needed Identify Strengths Identify Development Areas Provide Development Opportunities Module Five: Managers Learn by Being Managed Well Pair New Managers with Mentors Reward Effective Managers Emulate Effective Managers Create/Document Best Practices Module Six: Provide Tools Provide Manuals or Policy Documents Empower New Managers Provide Support Provide Training and Development Opportunities Module Seven: Provide Support Encourage Peer Networking Establish Resource People Encourage Mentor Relationships Establish Regular Check-ins Module Eight: Identify Strong Candidates Early Development Begins Early Identify Candidates Early Identify Candidates Through Evaluations Develop Those with Management Goals Module Nine: Clearly Define the Management Track Make the Path to Management Clear Serves as a Guidepost Ensures Quality Training/Support Succession Planning and Change Management Module Ten: Empower New Managers Decision Making Asking for Help Support, Don't Micromanage Continuous Growth and Development Module Eleven: Provide Growth Opportunities Provide Continuous Growth Opportunities Create a Development Plan Provide Regular Feedback Encourage Mentoring Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)