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Identifying potential hazards and risks and making them part of the day-to-day business is important. Safety should be the priority as every business must face the reality of risks and hazards. Through our Risk Assessment and Management course, you will be aware of hazards and risks you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment. Module One: Getting Started Module Two: Identifying Hazards and Risks What is a Hazard? What is a Risk? Consult with Employees Likelihood Scale Module Three: Seeking Out Problems Before They Happen (I) Unique to Your Business Walk Around Long-Term and Short-Term Common Issues Module Four: Seeking Out Problems Before They Happen (II) Ask “What would happen if….?” External Events Worst Case Scenarios Consequence Scale Module Five: Everyone’s Responsibility See it, Report it! If It Is Not Safe Don’t Do It Take Appropriate Precautions Communicating to the Organization Module Six: Tracking and Updating Control Measures What is a Control Measure? Your Business Procedures Are They Adequate? Updating and Maintaining Module Seven: Risk Management Techniques Reduce the Risk Transfer the Risk Avoid the Risk Accept The Risk Module Eight: General Office Safety and Reporting Accident Reports Accident Response Plan Emergency Action Plan Training and Education Module Nine: Business Impact Analysis Gather Information Identify Vulnerabilities Analyze Information Implement Recommendations Module Ten: Disaster Recovery Plan Make It Before You Need It Test, Update, and Repeat Hot, Warm, and Cold Sites Keep Documentation Simple and Clear Module Eleven: Summary Of Risk Assessment What are the Hazards? Who Might be Harmed? Are Current Control Measures Sufficient? If Not, Change Control Measures Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ID318 VDA 6.5 Product Auditor Qualification BACKGROUND AND TOPICS Product audits are an especially important method to ensure product quality in the automotive industry. VDA 6.5 is a guideline for managing product audit programmes that allows organisations to develop a classification scheme adapted to their products. With a VDA 6.5 product audit, you can identify customer wishes, review products in this respect, and initiate potential improvement actions. This makes VDA 6.5 an efficient tool to further develop the QM system and products of an organisation. Well-qualified auditors are necessary for the implementation. In this training they can acquire specific expertise. TARGET AUDIENCE This training is for personnel who plan or conduct product audits. OBJECTIVES In this one-day training, participants are acquainted with the structure of audit programmes and the sequence of a product audit – from planning and conducting to the follow-up, reporting and correction actions to be implemented. Methods are presented for identifying possible risks and product improvements to sustainably reduce the complaints ratio. CONCEPTS AND METHODS During the training, technical lectures, discussions and exchange of experience alternate. PREREQUISITES FOR ATTENDANCE Participants should already be familiar with product audits. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 6.5 - Quality Management, Product Audit Publication - not included in course fee. DURATION 2 half days CLASS SIZE Up to 12 delegates

Those who successfully implement time management strategies control their workload instead of reacting to crises daily—stress declines and productivity soars! These effective individuals focus on tasks with the greatest impact on themselves and their organization. The Time Management workshop will cover strategies to help you learn these crucial techniques. You will gain skills in personal motivation, delegation, organization, and crisis management. We'll cover all this and more in the workshop. Module One: Getting Started Module Two: Discovering Your Productivity Rhythm Know Your Energy Work-Life Balance Taking Regular Breaks The Multitasking Myth Time Batching Module Three: Managing Time with Goals SMART Goals Visualizing Your Goals The 4 P’s Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal Module Four: Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive Chunk, Block, and Tackle Ready, Fire, Aim! Module Five: Tackling Procrastination Why We Procrastinate Overcoming Procrastination Eat That Frog! S.T.I.N.G Dealing With Workplace Distractions Module Six: Organizing Your Workspace De-Clutter Managing Workflow Organizing Office Supplies Dealing With Email Using Calendars Module Seven: Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance Module Eight: Setting a Ritual What is a Ritual? Morning Rituals Nightly Rituals Example Rituals Using Rituals to Maximize Time Module Nine: Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile Module Ten: Dealing with Time Barriers Unexpectedly Long Tasks When Others are Inefficient Life Events Fear of Failure The Power of Positive Thinking Module Eleven: The Benefits of Good Time Managements Improved Quality of Work Greater Confidence Reduced Stress Increased Career Prospects Team Collaboration Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

ID381 VDA 6.3:2023 Qualified Process Auditor CONTENT This training provides you with the basics for performing process audits according to VDA 6.3, considering the process-oriented approach and customer-specific requirements for comprehensive application in the automotive industry. OBJECTIVES - Become familiar with the general requirements and fundamental principles of VDA 6.3. - Know how to use and perform risk analysis technically correctly. - Apply the questionnaire in practice using the process elements (P1–P7). - Identify the relevant risks using the process audit, to point out potentials and ensure a reliable evaluation. - Obtain and explain a comparable result based on the evaluation system. - Carry out process audits both internally and on the premises of your suppliers independently and in a technically correct manner. CONCEPT & METHODS This training alternates between technical presentations, practical exercises, and case studies to support the transfer of what has been learned into your working practice. Special emphasis is placed on opportunities to exchange experiences. SUPPLEMENTARY MATERIAL - VDA Volume 6.3:2023 - the publication and shipping is included in the course fee, however please note that any additional local customs or delivery fees are for the customer's account. - For the current edition of the VDA 6.3 process audit, a new evaluation and documentation tool has been developed as a web application. Users can obtain the VDA 6.3 Analysis Tool from the VDA QMC webshop: www.webshop.vda.de/qmc TARGET AUDIENCE - Employees from QM departments who perform process audits in their own organization (internally) - Employees from QM departments who perform process audits in the supply chain (externally) - External auditors (deployed as service providers) PREREQUISITES Internal Process Auditor - Minimum 3-day auditor qualification based on DIN EN ISO 19011 - Passing the Automotive Core Tools quiz, OR ACT Qualification (ID 415:2021 or ID 417:2019) OR minimum 2-day ACT training course + passing the ACT Quiz - 3 years professional experience, at least 1 year in quality management Supplier Process Auditor - As per Internal Process Auditor - PLUS ADDITIONAL EXPERIENCE - 5 years of professional experience, at least 2 years in quality management CERTIFICATE OF QUALIFICATION After passing the multiple choice knowledge test you will receive a Certificate of Qualification DURATION 4 full days or 8 half-days CLASS SIZE Up to 12 delegates

ID410 VDA 2 PPA Production Process & Product Approval BACKGROUND AND TOPICS VDA Volume 2 ”Quality Assurance for Supplies” describes the basic requirements for sampling of serial parts submission for automotive serial parts. As an integral part of quality planning, the standard regulates the correct submission of all relevant documents and parts to the customer. This ensures that the supplier understands and implements the customer’s expectations so that the product can be manufactured to maximum customer satisfaction. This training acquaints the participants with this VDA standard as a method for application. TARGET AUDIENCE This training is for quality managers, quality engineers, personnel from purchasing, design and development, logistics or production concerned with quality-relevant tasks and all interested personnel in the automotive industry. OBJECTIVES Within the framework of this training, the participants learn what efficient sampling to the customer means and how a PPA procedure is successfully deployed and documented in the initial sample report. The content and structure of the VDA Volume 2 are explained and reference is given to significant German legal and statutory regulations (e.g., BGB, HGB, ProdHaftG, GPSG, KBA, IMDS, REACH). The participants learn about the basic sequence of PPA and sampling, planning and coordination of the PPA procedure, incl. chronological integration into the product engineering process. The trigger matrix, sampling levels, process validation and dealing with small-scale series are further topics, as well as an explanation of the necessary organisation-specific regulation requirement. CONCEPT AND METHODS During this training, technical lectures and case examples alternate to support the transfer of the topics into the participants’ work environment practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Working knowledge of ISO/TS or IATF 16949 basic requirements, experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daimler AG), and general basic knowledge of the VDA volumes is advantageous. Attendance of VDA training ”Maturity Level Assurance for New Parts” is recommended. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 2 - not included in course fee DURATION 4 half-days

It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee-manager relationship. This is key in keeping an organization and employees aligned, which improves performance and productivity, in Performance Management. When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a streamlined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill set and make them a more valuable employee through feedback and coaching. Module One: Getting Started Module Two: The Basics (I) What is Performance Management? How Does Performance Management Work? Tools Module Three: The Basics (II) Three Phase Process Assessments Performance Reviews Module Four: Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Module Five: Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Module Six: 360 Degree Feedback What is 360-degree Feedback? Versus Traditional Performance Review The Components Module Seven: Competency Assessments Competency Assessment Defined Implementation Final Destination Module Eight: Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Module Nine: Motivation Key Factors The Motivated Organization Identifying Personal Motivators Evaluating and Adapting Module Ten: The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Module Eleven: Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills workshop will help you work towards being an unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Module One: Getting Started Module Two: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Three: Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It Module Four: Making Small Talk and Moving Beyond The Four Levels of Conversation Module Five: Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness Module Six: Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh… I’ve Forgotten Your Name Module Seven: Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up Module Eight: Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together Module Nine: Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus Module Ten: Negotiation Basics Preparation Opening Bargaining Closing Module Eleven: Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 4 half-days CLASS SIZE Up to 12 delegates

VDA Global MMOG/LE ID960 BACKGROUND AND TOPICS The Global Materials Management Operations Guideline / Logistics Evaluation (Global MMOG/LE) is an established industry standard that provides a unified assessment procedure for evaluating automotive logistics suppliers. The tool enables OEMs and suppliers to assess the logistical performance capabilities of the (sub)suppliers and the internal processes. It focuses on the following aspects: • Unified evaluation of supply chain management, for both internal and external use • Definition of supply chain management components in order to support continual improvement and enhance supplier performance • Basis for benchmarking and identifying best-practice criteria This training provides an overview of Global MMOG/LE including its objectives and benefits; it explains how to prepare for a supplier evaluation, plan the evaluation, analyze the results and draw up an action plan. TARGET AUDIENCE The training is aimed at: - Logisticians - Purchasers - Managers, employees in supplier management/supplier integration OBJECTIVES - Ensure you understand the structure of Global MMOG/LE - Ensure you know the Global MMOG/LE criteria for assessing suppliers - Apply the tool and know which features should be included in a supplier evaluation process. - Analyze results from the Global MMOG/LE, draw up effective action plans and know how to apply the Global MMOG/LE tool correctly. CONCEPT AND METHODOLOGY Alternating lectures and interactive individual and group exercises, plus a series of case studies, each building on the prior, help participants transfer the lessons learned to their professional practice. Special attention is paid to options for sharing experiences. PREREQUISITES FOR ATTENDANCE There are no special requirements for attending this training. CERTIFICATE At the end of this training course, participants will receive a certificate of attendance. It is also possible to sit a test after the training. After passing the test, the participants will receive the respective certificate of qualification. DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates