Introduction to TISAX® IS100TISAX OVERVIEW TISAX® is an assessment and exchange mechanism for the information security of enterprises (automotive) and allows for the recognition of assessment results amongst participants. This training provides information about the TISAX® concept to raise awareness of what it means to implement an Information Security Management System, and the necessary steps to obtain TISAX® labels. This training is aimed at leadership and management teams as a high-level overview of the process in order to prepare for the TISAX® assessment, it is not intended to provide a detailed understanding of the specific requirements in the ISA Catalog related to the actual assessment of the information security management system. TARGET AUDIENCE - Leadership Team in the Automotive Industry - Those with an interest in Information Security TRAINING CONTENT - TISAX® Concept / Overview - Information Security Assessment (ISA) - Information Security Management System (ISMS) - TISAX® Process - Selecting Assessment Objectives - Assessment Objectives and ISA- VDA Catalog - Assessment Objectives and TISAX® Labels - Protection Needs - Assessment Levels and Assessment Methods - TISAX® Assessment Process Diagram - Audit Provider Selection - Self-assessment Based on ISA - TISAX® Findings and Assessment Results - TISAX® Corrective Action Plan and Assessment - Temporary TISAX® Labels - Follow-up Assessment - Exchange TISAX® Assessment Results PRE-REQUISITES None DURATION 8 hours (1 full day 2 half-days) CLASS SIZE Up to 16 delegates

Introduction to TISAX® IS100TISAX OVERVIEW TISAX® is an assessment and exchange mechanism for the information security of enterprises (automotive) and allows for the recognition of assessment results amongst participants. This training provides information about the TISAX® concept to raise awareness of what it means to implement an Information Security Management System, and the necessary steps to obtain TISAX® labels. This training is aimed at leadership and management teams as a high-level overview of the process in order to prepare for the TISAX® assessment, it is not intended to provide a detailed understanding of the specific requirements in the ISA Catalog related to the actual assessment of the information security management system. TARGET AUDIENCE - Leadership Team in the Automotive Industry - Those with an interest in Information Security TRAINING CONTENT - TISAX® Concept / Overview - Information Security Assessment (ISA) - Information Security Management System (ISMS) - TISAX® Process - Selecting Assessment Objectives - Assessment Objectives and ISA- VDA Catalog - Assessment Objectives and TISAX® Labels - Protection Needs - Assessment Levels and Assessment Methods - TISAX® Assessment Process Diagram - Audit Provider Selection - Self-assessment Based on ISA - TISAX® Findings and Assessment Results - TISAX® Corrective Action Plan and Assessment - Temporary TISAX® Labels - Follow-up Assessment - Exchange TISAX® Assessment Results PRE-REQUISITES None DURATION 8 hours (1 full day 2 half-days) CLASS SIZE Up to 16 delegates

Root Cause Analysis CT303RCA OVERVIEW The main aim of a root cause analysis is to identify the root causes for a given problem or fault. This course consists of theory regarding techniques that enable fault finding and risk identification and includes practical examples and exercises. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, as well as internal and external quality assurance who in the foreseeable future will be part of of a problem-solving team. TRAINING CONTENT • People, Process & System • Root Cause Data Analysis Tools • Check Sheets, Histograms, Scatter Diagrams, Pareto/Flow/Control Charts • The Fishbone (Ishikawa) or Cause & Effect Diagram • The 5 Why Method and Conducting a 5 Whys Analysis in 5 Steps • Gather a Team • Define the Problem • Ask Why 5 Times • Take Corrective Action • Monitor and Share Results • The Role of FMEA in Root Cause Analysis COURSE PREREQUISITES • First-hand experience with problem processing in your own organization is advantageous. DURATION • 2 full days or 4 half days (online) CLASS SIZE • Up to 16 delegates

Root Cause Analysis CT303RCA OVERVIEW The main aim of a root cause analysis is to identify the root causes for a given problem or fault. This course consists of theory regarding techniques that enable fault finding and risk identification and includes practical examples and exercises. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, as well as internal and external quality assurance who in the foreseeable future will be part of of a problem-solving team. TRAINING CONTENT • People, Process & System • Root Cause Data Analysis Tools • Check Sheets, Histograms, Scatter Diagrams, Pareto/Flow/Control Charts • The Fishbone (Ishikawa) or Cause & Effect Diagram • The 5 Why Method and Conducting a 5 Whys Analysis in 5 Steps • Gather a Team • Define the Problem • Ask Why 5 Times • Take Corrective Action • Monitor and Share Results • The Role of FMEA in Root Cause Analysis COURSE PREREQUISITES • First-hand experience with problem processing in your own organization is advantageous. DURATION • 2 full days or 4 half days (online) CLASS SIZE • Up to 16 delegates

Root Cause Analysis CT303RCA OVERVIEW The main aim of a root cause analysis is to identify the root causes for a given problem or fault. This course consists of theory regarding techniques that enable fault finding and risk identification and includes practical examples and exercises. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, as well as internal and external quality assurance who in the foreseeable future will be part of of a problem-solving team. TRAINING CONTENT • People, Process & System • Root Cause Data Analysis Tools • Check Sheets, Histograms, Scatter Diagrams, Pareto/Flow/Control Charts • The Fishbone (Ishikawa) or Cause & Effect Diagram • The 5 Why Method and Conducting a 5 Whys Analysis in 5 Steps • Gather a Team • Define the Problem • Ask Why 5 Times • Take Corrective Action • Monitor and Share Results • The Role of FMEA in Root Cause Analysis COURSE PREREQUISITES • First-hand experience with problem processing in your own organization is advantageous. DURATION • 2 full days or 4 half days (online) CLASS SIZE • Up to 16 delegates

Root Cause Analysis CT303RCA OVERVIEW The main aim of a root cause analysis is to identify the root causes for a given problem or fault. This course consists of theory regarding techniques that enable fault finding and risk identification and includes practical examples and exercises. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, as well as internal and external quality assurance who in the foreseeable future will be part of of a problem-solving team. TRAINING CONTENT • People, Process & System • Root Cause Data Analysis Tools • Check Sheets, Histograms, Scatter Diagrams, Pareto/Flow/Control Charts • The Fishbone (Ishikawa) or Cause & Effect Diagram • The 5 Why Method and Conducting a 5 Whys Analysis in 5 Steps • Gather a Team • Define the Problem • Ask Why 5 Times • Take Corrective Action • Monitor and Share Results • The Role of FMEA in Root Cause Analysis COURSE PREREQUISITES • First-hand experience with problem processing in your own organization is advantageous. DURATION • 2 full days or 4 half days (online) CLASS SIZE • Up to 16 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates