Search Results

Measurement System Analysis (MSA) CT202MSA OVERVIEW This course aims to provide the participant with the tools to perform various MSA applications within their organizations. The course is presented in several self-contained modules to effectively drive the principles of MSA while enabling the participant to tie the principles to their applications immediately. The course allows for the organization to use their data, through application exercises to incorporate the concepts into actual outcomes. The course will present the methods necessary to analyse the outcome data to make decisions and recommendations based on data. TARGET AUDIENCE - Personnel responsible for planning, selection, purchasing, acceptance and monitoring, as well as calibration of measurement and test equipment or machines and facilities. - Personnel from organizations that manufacture test equipment or personnel concerned with product design and definition of tolerances. TRAINING CONTENT - Relation between test process suitability and process capability - Development and requirements of the standards, company guidelines - Basics of test equipment capability tests according to MSA - Evidence of measurement system and test process suitability - Consideration of extended measurement uncertainty near the specification limits - Decision rules for approval/rejection according to MSA standard - Evidence of suitability in testing attribute characteristics - Practical exercises with practical measurements DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

ISO 27001:2022 Information Security Management System ISO27001P OVERVIEW Information security is critically important to your company and all interested parties. This course explains the ISO 27001 standard and its requirements, allowing you to effectively manage your information security management system (ISMS) considering the confidentiality, integrity, and availability of your information. TARGET AUDIENCE - Management - Management representatives (ISO 27001) - IT Managers - System managers - Information security officers TRAINING CONTENT - Understanding the requirements of an ISMS - Benefits of an ISMS - Identify key concepts and principals - Manage risk and drive continual improvement - Evaluate how to apply concepts and principles for ISO 9001 to existing processes - Understanding all clauses within the standard COURSE PRE-REQUISITES None DURATION 5 half days CLASS SIZE Up to 16 delegates

The Creative Problem Solving workshop will give you an overview of the entire creative problem-solving process, as well as key problem-solving tools that you can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. Module One: Getting Started Module Two: The Problem-Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Module Three: Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Module Four: Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Module Five: Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Module Six: Generating Solutions (I) Brainstorming Basics Brainwriting and Mind Mapping Duncker Diagrams Module Seven: Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Module Eight: Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Module Nine: Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Module Ten: Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Module Eleven: Recording Lessons Learned Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Core Tools III (G8D & 7QT) CT300C OVERVIEW An organization needs to define some standard of problem-solving so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "Quality Circles.“ Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable“ TARGET AUDIENCE All personnel in quality management, quality assurance, and production management including superior and line leads. TRAINING CONTENT Problem-solving with G8D (the Global 8D Report) Practical Application of the 7 Quality Tools - PFC – Process Flow Chart - Ishikawa Diagram – Cause and Effect Diagram - Check Sheet - Histogram - Control Chart - Pareto Diagram - Scatter Diagram PRE-REQUISITES None DURATION 5 half-days CLASS SIZE Up to 16 delegates

ID602 VDA MLA - Maturity Level Assurance for New Parts BACKGROUND AND TOPICS Implementing the VDA standard of Maturity Level Assurance for New Parts aims to attain sustainable improvement of the quality of supplied parts. With this method, a process-accompanying assurance of product maturity is achieved at the start of production: projects are segmented, assessed early on and corrected. Furthermore, a unified concept is provided for cooperation and communication in complex product engineering projects involving many participants in the supply chain. Implementing this standard in the automotive and supplier industries requires knowledge and competence in various functions of organisations. This two-day training teaches the requisite expert knowledge. TARGET AUDIENCE QA personnel, product managers, project managers in product development, product planners, managers and spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the suppliers’ customer team and project leaders, and key account managers. OBJECTIVES This training imparts knowledge about maturity-level methods (assessment, contents, control and report systematics) that are necessary for maturity-level regulatory processes in the product engineering process. It also goes into details of the initial situation and history as well as methods and the basics of maturity level assurance. Furthermore, the measurement criteria are worked out in detail in workshop mode. Additionally, successful and negative examples from organisations are presented and studied. The roles of the participants are explained at the round table ”opportunities for cooperation”. CONCEPT AND METHODS During this training, technical lectures and group exercises alternate to support the transfer of the topics into the participants’ work environment, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Basic knowledge of project work, product engineering process (PEP) and/or parts/components qualification. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume Maturity Level Assurance for New Parts - not included in course fee DURATION 2 half-days CLASS SIZE Up to 12 delegates

Having a strong team will benefit any organization and will lead to more success than not. The Teamwork And Team Building workshop will encourage you to explore the different aspects of a team, as well as ways that you can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Module One: Getting Started Module Two: Defining Success What is a Team? An Overview of Tuckman and Jensen’s Four-Phase Model Module Three: Types of Teams The Traditional Team Self-Directed Teams E-Teams Module Four: The First Stage of Team Development – Forming Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Five: The Second Stage of Team Development – Storming The Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Six: The Third Stage of Team Development – Norming The Hallmarks of This Stage What To Do As A Leader What To Do As A Follower Module Seven: The Fourth Stage of Team Development – Performing Hallmarks of this Stage What To Do As A Leader What To Do As A Follower Module Eight: Team Building Activities The Benefits and Disadvantages Team-Building Activities That Won’t Make People Cringe Choosing a Location for Team-Building Module Nine: Making the Most of Team Meetings Setting the Time and the Place Trying the 50-Minute Meeting Using Celebrations of All Sizes Module Ten: Solving Problems as a Team The Six Thinking Hats Encouraging Brainstorming Building Consensus Module Eleven: Encouraging Teamwork Some Things to Do Some Things to Avoid Some Things to Consider Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Communication issues alone make it a challenging job, and recognizing these challenges will help you become a great teleworker. Through Remote Working, your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. You will establish the additional skills needed to be successful in your work-from-home environment. Module One: Getting Started Module Two: Core Skills Required Self-Management Time Management Organizing and Planning Communication Module Three: Self-Management (I) Solving Problems on Your Own Being and Staying Motivated You Have More Freedom, Don't Abuse It You and Only You are Accountable Module Four: Self-Management (II) Recognize and Remove Bad Habits Reflect on Mistakes, and Learn from Them Establish Good Habits Be Assertive With Yourself Module Five: Time Management (I) Build a Little Flexibility Into Your Schedule Identify and Remove Time Wasters Working with Time Zones Using Free Time Wisely Module Six: Time Management (II) The Urgent/Important Matrix Setting and Sticking to Deadlines The Glass Jar: Rocks, Pebbles, Sand, and Water Recognize When You Are Procrastinating Module Seven: Organization and Planning (I) Plan for Additional Stress When to Seek Help Being Proactive, not Reactive Establish Priorities and Attainable Goals Module Eight: Organization and Planning (II) Setting up Your Home Office Remove Unneeded or Distracting Items When Technology Fails? Develop a Normal Working Day Module Nine: Communication (I) Stay in the Loop Use the Correct Medium Be Clear and To the Point Virtual Communication Can Be Impersonal Module Ten: Communication (II) Open and Frequent Communication Share Your Information Have a Collaborative Attitude Setting Expectations with Family and Friends Module Eleven: Additional Challenges Building Trust and Rapport Feeling Isolated Always in the Office Lack of or Less Feedback Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 1 full day or 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

IATF 16949:2016 For Managers & Executives OVERVIEW Conformity with IATF 16949 is a condition for acceptance into the automotive manufacturers’ list of suppliers. This also includes top management’s willingness to take active and personal responsibility for quality: All executives and process owners in an organization must fulfil their obligations as regards quality, according to the new body of rules. In this one-day training, executives must deal openly with the standard’s requirements and its respective opportunities. Participants receive the necessary specialist knowledge for their professional practice and information on how to implement it in their organization. TARGET AUDIENCE This training is for responsible personnel (chief executives, plant managers and executives) from all areas such as manufacturing, development, purchasing, etc., who are not auditors. TRAINING CONTENT The focus is on presenting specialist knowledge that enables the participants to implement the executive responsibilities required by IATF 16949 in their organizations. First, the topics of process management and the automotive process approach are dealt with. The participants get to know the structure and contents of IATF 16949 and ISO 9001 and are acquainted with the requirements from both standards that pertain to top management. Additionally, they are provided with an insight into the IATF certification rules and can get answers to their questions about how to implement a QM system. DURATION Technical lectures, discussions and exchange of experiences alternate throughout this training, which is typically conducted over 2 half-days. CERTIFICATE You will receive a certificate of attendance upon completion. SUGGESTED SUPPLEMENTARY MATERIAL (not included in course fee) - IATF 16949 Quality Management System Standard - VDA QMC Standards Collection - DIN EN ISO 9000, 9001, 9004 and 19011 CLASS SIZE Up to 16 delegates

ID410 VDA 2 PPA Production Process & Product Approval BACKGROUND AND TOPICS VDA Volume 2 ”Quality Assurance for Supplies” describes the basic requirements for sampling of serial parts submission for automotive serial parts. As an integral part of quality planning, the standard regulates the correct submission of all relevant documents and parts to the customer. This ensures that the supplier understands and implements the customer’s expectations so that the product can be manufactured to maximum customer satisfaction. This training acquaints the participants with this VDA standard as a method for application. TARGET AUDIENCE This training is for quality managers, quality engineers, personnel from purchasing, design and development, logistics or production concerned with quality-relevant tasks and all interested personnel in the automotive industry. OBJECTIVES Within the framework of this training, the participants learn what efficient sampling to the customer means and how a PPA procedure is successfully deployed and documented in the initial sample report. The content and structure of the VDA Volume 2 are explained and reference is given to significant German legal and statutory regulations (e.g., BGB, HGB, ProdHaftG, GPSG, KBA, IMDS, REACH). The participants learn about the basic sequence of PPA and sampling, planning and coordination of the PPA procedure, incl. chronological integration into the product engineering process. The trigger matrix, sampling levels, process validation and dealing with small-scale series are further topics, as well as an explanation of the necessary organisation-specific regulation requirement. CONCEPT AND METHODS During this training, technical lectures and case examples alternate to support the transfer of the topics into the participants’ work environment practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Working knowledge of ISO/TS or IATF 16949 basic requirements, experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daimler AG), and general basic knowledge of the VDA volumes is advantageous. Attendance of VDA training ”Maturity Level Assurance for New Parts” is recommended. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 2 - not included in course fee DURATION 4 half-days

You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop, you will learn the needed skills in planning and implementing a successful meeting. The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills. Module One: Getting Started Module Two: Planning and Preparing (I) Identifying the Participants Choosing the Time and Place Creating the Agenda Module Three: Planning and Preparing (II) Gathering Materials Sending Invitations Making Logistical Arrangements Module Four: Setting up the Meeting Space The Basic Essentials The Extra Touches Choosing a Physical Arrangement Module Five: Electronic Options Overview of Choices Available Things to Consider Making a Final Decision Module Six: Meeting Roles and Responsibilities The Chairperson The Minute Taker The Attendees Variations for Large and Small Meetings Module Seven: Chairing a Meeting (I) Getting Off on the Right Foot The Role of the Agenda Using a Parking Lot Module Eight: Chairing a Meeting (II) Keeping the Meeting on Track Dealing with Overtime Holding Participants Accountable Module Nine: Dealing with Disruptions Running in and Out Cell Phone and PDA's Ringing Off on a Tangent Personality Conflict Module Ten: Taking Minutes What are Minutes? What do I Record? A Take-Home Template Module Eleven: Making the Most of Your Meeting The 50 Minute Meeting Using Games Giving Prizes Stuffed Magic Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees. To prevent Workplace Violence, everyone must be able to identify individuals who may be prone to violence. Our workshop will help you recognize certain behaviors, and lower the risk of escalated situations. This workshop will help you identify the warning signs, as well as give you coping and response tools. Module One: Getting Started Module Two: What is Workplace harassment? How to Identify Costs to your business Module Three: Identifying The Bully Abusive Workplace Behaviors Bullying and Personality Disorders Narcissism Module Four: How to Handle Workplace Violence Types of Behavior Target the Behavior, Not the Person Implement an Action Plan Module Five: Risk Assessment (I) Understanding Anger and Aggression Defusing & De-escalating Strategies Communication Skills Tactical Options Module Six: Risk Assessment (II) Identifying the Hazard Assessing the Risk Controlling the Risk Evaluating & Review Module Seven: Being the Victim What Is Not Considered Bullying Steps to take Module Eight: Checklist for Employers 4 Step Process Addressing all Employees Code of Ethics Policy and Procedures Module Nine: Interview Process Identify a Bully in the Interview Process Warning Signs Role Play Module Ten: Investigation Process Advising your Supervisor Lodging the Complaint Initial Response The Investigation The Findings Review & Closure Module Eleven: Developing a Workplace Harassment Policy Scope Philosophy Principles Intent Options Informal Complaint Process Formal Investigation process Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)