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We know the CSRs for all major OEMs. Get in touch and let's discuss your needs, which clients you have and where you're struggling - let's take it from there to arrange a custom workshop for you! DURATION 1-2 full days or 2-4 half-days CLASS SIZE up to 16 delegates Overview Customer-Specific Requirements CSR000C

Statistical Process Control (SPC) CT201SPC OVERVIEW Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments. TARGET AUDIENCE QA managers, quality engineers, manufacturing engineers, technical warranty managers, chemists, quality analysts, CQI coordinators, quality auditors, quality technicians, and SPC coordinators. TRAINING CONTENT - Understand how SPC integrates into the total quality system - - Data collection check sheet - Select and use Control Charts xbar/R, xbar/S for variables - Basics of attribute Charts - Establish control chart limits - Establish rules for out-of-control occurrences - Histogram and Process Capability pp/ppk and cp/cpk - Demonstrate an understanding of troubleshooting using Pareto and Scatter Diagram - Differentiate the implementation and management issues associated with SPC COURSE PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

ID410 VDA 2 PPA - Production Process & Product Approval BACKGROUND AND TOPICS VDA Volume 2 ”Quality Assurance for Supplies” describes the basic requirements for sampling of serial parts submission for automotive serial parts. As an integral part of quality planning, the standard regulates the correct submission of all relevant documents and parts to the customer. This ensures that the supplier understands and implements the customer’s expectations so that the product can be manufactured to maximum customer satisfaction. This training acquaints the participants with this VDA standard as a method for application. TARGET AUDIENCE This training is for quality managers, quality engineers, personnel from purchasing, design and development, logistics or production concerned with quality-relevant tasks and all interested personnel in the automotive industry. OBJECTIVES Within the framework of this training, the participants learn what efficient sampling to the customer means and how a PPA procedure is successfully deployed and documented in the initial sample report. The content and structure of the VDA Volume 2 are explained and reference is given to significant German legal and statutory regulations (e.g., BGB, HGB, ProdHaftG, GPSG, KBA, IMDS, REACH). The participants learn about the basic sequence of PPA and sampling, planning and coordination of the PPA procedure, incl. chronological integration into the product engineering process. The trigger matrix, sampling levels, process validation and dealing with small-scale series are further topics, as well as an explanation of the necessary organisation-specific regulation requirement. CONCEPT AND METHODS During this training, technical lectures and case examples alternate to support the transfer of the topics, focusing on exchanging experiences between participants and the trainer. PREREQUISITES FOR ATTENDANCE Working knowledge of ISO/TS or IATF 16949 basic requirements and experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daimler AG), as well as general basic knowledge of the VDA volumes is advantageous. Attendance of VDA training ”Maturity Level Assurance for New Parts” is recommended. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 2 DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

Regardless of how it is characterized, it is important to get the right balance to ensure that you have a motivated workforce. The Employee Motivation workshop will give you several types of tools to become a great motivator, including goal-setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program. Module One: Getting Started Module Two: A Psychological Approach Herzberg's Theory Of Motivation Maslow's Hierarchy of Needs The Two Models and Motivation Module Three: Object-Oriented Theory The Carrot The Whip The Plant Module Four: Using Reinforcement Theory A History of Reinforcement Theory Behavior Modification in Four Steps Appropriate Uses in the Workplace Module Five: Using Expectancy Theory A History of Expectancy Theory Understanding the Three Factors Using the Three Factors to Motivate in the Workplace Module Six: Personality's Role in Motivation Identifying Your Personality Type Identifying Others' Personality Type Motivators by Personality Type Module Seven: Setting Goals Goals and Motivation Setting SMART Goal Evaluating and Adapting Module Eight: A Personal Toolbox Building Your Motivational Plan Encouraging Growth and Development Getting Others to See the Glass Half-Full Module Nine: Motivation On the Job The Key Factors Creating a Motivational Organization Creating a Motivational Job Module Ten: Addressing Specific Morale Issues Dealing with Individual Morale Problems Addressing Team Morale What To Do When the Whole Company is De-Motivated Module Eleven: Keeping Yourself Motivated Identifying Personal Motivators Maximizing Your Motivators Evaluating and Adapting Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it. These biases are grown in each individual and can greatly influence the day-to-day decisions that are made both at home and at work. Our Unconscious Bias workshop will introduce you to the ideas and techniques for defining and understanding different unconscious biases. It will show the effects that these biases have on the culture and the business practices of a company. The workshop will also cover the steps to introduce a successful unconscious bias training program in your organization. Module One: Getting Started Module Two: What is Unconscious Bias? Definition How Does it Work? Triggers Impact Module Three: Types of Unconscious Bias (I) Affinity Bias Halo Effect Attribution Bias Confirmation Bias Module Four: Types of Unconscious Bias (II) Horns Effect Contrast Effect Beauty Bias Height Bias Module Five: Types of Unconscious Bias (III) Conformity Bias Gender Bias Name Bias Ageism Bias Module Six: Effects on Company Recruitment Opinion Employee Turnover & Low Morale Reputation Module Seven: Mitigating Unconscious Bias Set Expectations Get Feedback Encourage Participation Train Employees Module Eight: Training What to Include? Who Should Be Trained? How to Conduct? Check for Understanding Module Nine: Promote Inclusion Educate Celebrate Differences Listen to Employees Fortify Anti-Discrimination Policies Module Ten: Benefits Workplace Culture Ethical Financial Legal Module Eleven: Handling Complaints Gather Information Evaluate Credibility of the Complaint Interview Those Involved Take Action Against Offender Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. It is estimated that safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security. With our Universal Safety Practices workshop, you will discover how safety affects employee engagement and the bottom line. Safety may seem like a boring topic, but an unsafe work environment cannot be ignored. Module One: Getting Started Module Two: The Importance of Safety Legal Responsibilities Risks Benefits Setting the Example Module Three: Fire Risk Causes and Types Assessment Prevention Communication Module Four: Sound Levels of Noise Assessment Risks PPE or Environmental Changes Module Five: Chemical and Electrical Hazards Assess Chemicals Used Inform Control Exposure Electrical Dangers Policies and Controls Module Six: Ergonomics Common Ergonomic Related Injuries Assess Risks Equipment Changes Training Module Seven: Workplace Violence Identify Stressors and Triggers Substance Abuse Report Policies Training and Emergency Plans Module Eight: Transportation Assess Transportation Onsite Off-site Policies to Prevent Injury Module Nine: Machinery Identify Machines and Their Risks Establish Safeguards Limit Use Care and Maintenance Module Ten: Safety Program Risk Assessment Establish Goals and Objectives Develop Policies and Procedures Training Module Eleven: Monitoring Establish Target KPIs Audits and Inspections Reports of Incidents Assess Data Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 4 half days CLASS SIZE Up to 16 delegates

Experiencing diversity is a part of living within a civilized society. It is our diversity and variety that help organizations to be successful and achieve their goals. Understanding the various forms of diversity makes for a better company and the world in general. With our Diversity and Inclusion course, you will recognize how to better manage diversity, and recognize its benefits. You will learn how to implement and develop a policy that does not allow for discrimination. Every employer and employee must have an understanding of the concepts of diversity. Module One: Getting Started Module Two: Introduction to Diversity, Equity, and Inclusion Defining Diversity, Equity, and Inclusion Classifications of Diversity Components of Inclusion Role of DEI in Organizations Equity vs. Equality Module Three: Dimensions of Diversity (I) Racial Diversity Ethnic Diversity Ability Diversity Gender Diversity Age Diversity Module Four: Dimensions of Diversity (II) Religious Diversity Sexual Orientation Cultural Diversity Socioeconomic Diversity Parental and Marital Status Module Five: Breaking Down Social Biases Unconscious Bias Stereotypes Prejudice Discrimination Harassment Module Six: Addressing Microaggressions Defining Microaggressions The Categories Types of Microaggressions The Harmful Effects Responding to Microaggressions Module Seven: Communication Strategies Communication Barriers Verbal Communication Skills Nonverbal Communication Skills Implementing Inclusive Language Active Listening Module Eight: Inclusive Leadership Visible Commitment Effective Collaboration Awareness of Bias Curiosity of Others Cultural Intelligence Module Nine: Prioritizing DEI in the Workplace Inclusive Recruiting and Hiring Providing Resources and Accessibility Practice Allyship Supporting Gender Identity Regular Check-Ins Module Ten: Workplace Culture and Policies Writing a DEI Statement Zero-Tolerance Policy Handling Discrimination Complaints Equal Employment Opportunity Recognizing Holidays and Celebrations Module Eleven: Encouraging Respect and Belonging Sensitivity Training Ensuring Safe Spaces Applying Emotional Intelligence Intentional Inclusion Expressing Appreciation Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

A respectful work environment is crucial to your team’s success and contributes to a stronger work reputation. By accepting differences in values and perspectives, we can grow as a team with shared knowledge. While respect is often taught at a young age, adults must also model respectful behaviors. Remember, all team members are responsible for being respectful and positively addressing conflicts to maintain a healthy, safe work environment. Our Respect in the Workplace workshop will give you the tools and conversation to help empower your team to recognize behaviors that influence performance within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and the skills to communicate and recognize one another are practiced. Module One: Getting Started Module Two: What is Respect Defining Respect Self-Respect Owed Respect vs Earned Respect Measuring Respect Respect for the Workplace Module Three: The Respectful Employee Common Characteristics The Importance of Mutual Respect Earning Respect Enhancing Professionalism Being Liked vs Being Respected Module Four: Disrespectful Behavior Why these Behaviors Arise Discrimination Bullying Harassment What is Not Harassment Module Five: Managing Emotions Meaning Of Emotions Negative Emotions at Work Choosing Your Reactions Absorbing Other Peoples Emotions The Positive Outcome Module Six: Respectful Communication Approaches Self-Awareness Active Listening Nonverbal Communication Verbal Communication Constructive Disagreement Module Seven: The Inclusive Mindset The Inclusive Leader Diversity vs Inclusion Types of Workplace Diversity Creating an Inclusive Workplace The Power of Words Module Eight: Employee Recognition Recognition and Respect The Halo Effect Giving Recognition The Communication Component Improving Employee Recognition Module Nine: The R's of Respect Recognition Responding Reporting Roles and Responsibilities Rising Above Module Ten: Building a Respectful Workplace It Starts With You Team Contribution Respecting Space and Boundaries Workplace Ethics Policies on Respect Module Eleven: Benefits to the Business Productivity and Knowledge Employee Engagement Job Satisfaction The Welcoming Environment Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

VDA QMC Accredited PSCR ID503 Product Safety & Conformity Representative OVERVIEW Every organisation within the automotive supply chain is obliged to ensure the safety and conformity of its products. To this end, in the respective countries and regions, current legal statutes on product integrity must be observed, also the justifiable safety expectations of the general public must be fulfilled. With products conspicuously “unsafe“ in the market, or whose conformity to legal requirements is questionable, those responsible are obliged to initiate the necessary actions. In order to be aware of and understand the many demands addressed to a product safety representative, comprehensive information and qualification are necessary. This is the aim of this two-day qualification: it is specifically geared to the requirements in the participants’ daily work practice. The central topics of product integrity are explored, and the competence of a product safety representative is developed in the scope of these five modules. TARGET AUDIENCE Automotive executives and personnel who are to be deployed as product safety representatives or who already hold that position. METHOD The focus is on communicating expert knowledge that enables the participants to handle their everyday work more professionally and in a more targeted fashion as prospective or existing product safety representatives. The responsibilities in the whole supply chain from development through manufacture and use up to the end of intended use are dealt with. After an introduction to the topic the organisation of product integrity, product integrity in the product life cycle, guidance for product nonconformities and examples for tools and methods are discussed. During this training, technical lectures and exercises alternate to support the transfer of the topics into the participants‘ work practice, focusing on exchanging experiences between participants and the trainer. PREREQUISITES To attend this training, a technical and/or business education, and experience in automotive quality management, especially in complaints and recourse management are necessary. Furthermore, the participants should be qualified and experienced in evaluating technical product and process risks (e. g. FMEA facilitate SUPPLEMENTARY MATERIAL VDA Volume Product Integrity and Conformity (not included in course fee) DURATION 2 full days or 4 half-days CLASS SIZE Up to 12 delegates

Uploading VDA2-PPA Documents In VW BeON CSR101VW OVERVIEW Suppliers use the Volkswagen (VW) BeON System to provide standardized sample test reports and communicate and coordinate sampling planning with VW. During this training, delegates will gain an overall understanding of the VW BeON System and be guided through a step-by-step approach to generating and uploading VDA2-PPA documents in the system. TARGET AUDIENCE All personnel at VW suppliers involved in the sampling and reporting process. TRAINING CONTENT - Volkswagen Customer-Specific Requirements Overview - Volkswagen QPNI – The Relevant CSR To Drive VDA2-PPA - Where To Find VDA2-PPA In MLA - Volkswagen VDA2-PPA Agreement Requirements - How To Upload VDA-2PPA Documents in the Volkswagen BeON System COURSE PRE-REQUISITES - Sound knowledge and understanding of the sampling process. - VDA 2 PPA Certificate of Qualification DURATION 1 half day

ID382 VDA 6.3:2023 Certified Process Auditor OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.3 Auditor, you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers, and as a service provider. PREREQUISITES - A copy of your certificate of qualification for the training "VDA 6.3:2023 – Process Auditor – Qualification” - Proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 or qualification for VDA Quality Manager and Internal Auditor - Proof of knowledge of the Automotive Core Tools (ID 415:2022 or ID 417:2019) or two-day training from another provider + Automotive Core Tools Quiz from VDA QMC - Proof of a least five years of full-time professional experience at the production company, and at least two years in quality-related fields of activity (personal data sheet). Admission to the exam is only granted after a successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance of the auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: - a preparation phase (30 minutes) - an audit simulation (25 minutes) - a formulation, evaluation, and justification of findings (10 minutes) - an interview (5-10 minutes) For preparation, you may use the written training materials handed out (incl. standards) during the VDA training you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number.