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Through positive questioning, employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization. Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories, you will transform your organization. Module One: Getting Started Module Two: Introducing Appreciative Inquiry What is Appreciative Inquiry? Generating a Better Future Engaging People in Positive Thought Change the Person, Change the Organization Module Three: Changing the Way You Think Shifting from "What's Wrong?" to "What's Right"? It's Not Eliminating Mistakes, It's Holding Up Successes Positive Language Will Affect People's Thinking Limit or Remove Negative Phrasing Module Four: Four D model Discovery Dream Design Delivery Module Five: The Four I Model Initiate Inquire Imagine Innovate Module Six: Appreciative Inquiry Interview Style Framing Positive Questions Solicit Positive Stories Finding Out What Works Recognize the Reoccurring Themes Module Seven: Anticipatory Reality Imagining a Successful Future Will Affect the Present Controlling Negative Anticipation Current Decisions Will Be Influenced Positively Base It on Data and Real Examples Module Eight: The Power of Positive Imagery Shaping Performance with Positive Imagery Being Better Prepared for Adversity People are More Flexible and Creative Think of the Perfect Situation Module Nine: Influencing Change Through AI Using Strengths to Solve Challenges Confidence Will Promote Positive Change Inquiry is a Seed of Change People Will Gravitate Towards What is Expected of Them Module Ten: Coaching and Managing With AI Build Around What Works Focus on Increases Recognize the Best in People Limit or Remove Negative Comments Module Eleven: Creating a Positive Core Strengths Best Practices Peak Experiences Successes Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Statistical Process Control (SPC) CT201SPC OVERVIEW Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments. TARGET AUDIENCE QA managers, quality engineers, manufacturing engineers, technical warranty managers, chemists, quality analysts, CQI coordinators, quality auditors, quality technicians, and SPC coordinators. TRAINING CONTENT - Understand how SPC integrates into the total quality system - - Data collection check sheet - Select and use Control Charts xbar/R, xbar/S for variables - Basics of attribute Charts - Establish control chart limits - Establish rules for out-of-control occurrences - Histogram and Process Capability pp/ppk and cp/cpk - Demonstrate an understanding of troubleshooting using Pareto and Scatter Diagram - Differentiate the implementation and management issues associated with SPC COURSE PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

AIAG+VDA Harmonized FMEA Basic Training ID442 BACKGROUND AND TOPICS: Suppliers delivering their products to European and North Ame­rican manufacturers (OEM) are obliged to evaluate the FMEA, based on the VDA and AIAG FMEA manuals. Occasionally, this has led to an increase in the complexity of product development and improvement for suppliers. Joint requirements and expec­tations for FMEA now enable suppliers to design a coherent process for FMEA that meets the needs and expectations of their respective customers. TARGET AUDIENCE: Beginners and prospective users of this method from product and process development, testing, logistics, manufacturing, inspection planning, maintenance and quality. OBJECTIVES: The objective of this workshop is to teach the basics of FMEA and to give practical tips for application. CONCEPT AND METHODS: Before the workshop, an online quiz, for which some excerpts from the FMEA manual are provided, determines the partici­pants' level of knowledge. Then follows the classroom workshop with integrated individual tasks and group exercises, supported by the instructor's special expertise. Eight weeks later, there is a final webinar in which the participants communicate with each other, exchange experiences and ask questions. PREREQUISITES FOR ATTENDANCE: There are no prerequisites for attending this training. CERTIFICATE OF QUALIFICATION: After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIALS: AIAG & VDA - Failure Mode and Effects Analysis, FMEA Handbook (1st Edition 2019) (not included in course fee) DURATION: 4 half-days CLASS SIZE: Up to 12 delegates

The productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and co-workers healthy. In the Office Health and Safety course, you will learn the core skills that will help you identify common illnesses, understand how they spread, recognize symptoms, apply treatment and prevention techniques, and establish an emergency response plan. Module One: Getting Started Module Two: Common Winter Illnesses I Cold Cold Sores Influenza Pneumonia Module Three: Common Winter Illnesses II Conjunctivitis Sore Throat Strep Throat Norovirus/ Viral Gastroenteritis Module Four: Cold/ Cold Sores How it Spreads Symptoms Treatment Prevention Module Five: Influenza How it Spreads Symptoms Treatment Prevention Module Six: Pneumonia How it Spreads Symptoms Treatment Prevention Module Seven: Sore Throat/ Strep Throat How it Spreads Symptoms Treatment Prevention Module Eight: Norovirus/ Viral Gastroenteritis How it Spreads Symptoms Treatment Prevention Module Nine: Keeping Office Clean Dusting HEPA Filters Disinfecting Surfaces Daily Trash Disposal Module Ten: Stay/ Go Home Offer Paid Sick Days Early Release With Pay Alternative Work Days Work From Home Module Eleven: Emergency Response Plan (ERP) Develop ERP Communicate ERP Evaluate ERP Revise ERP Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

ISO 14971:2019 Application of Risk Management to Medical Devices ISO14971P OVERVIEW ISO 14971 is an international standard for the application of risk management to medical devices. It provides a framework for identifying, evaluating, controlling, and monitoring the risks associated with medical devices throughout their lifecycle. This standard helps ensure that the benefits of a medical device outweigh any potential risks, enhancing patient safety and compliance with regulatory requirements. TARGET AUDIENCE Medical device professionals TRAINING CONTENT - Overview of ISO 14971 - Key Definitions and Concepts - Regulatory Context - Risk Management Process - Risk Analysis - Risk Control - Residual Risk Evaluation - Risk Management File - Integration with Quality Management Systems - Best Practices and Common Pitfalls COURSE PRE-REQUISITES Experience and knowledge of quality management systems for medical devices and medical device development are beneficial. DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

ID318 VDA 6.5 Product Auditor Qualification BACKGROUND AND TOPICS Product audits are an especially important method to ensure product quality in the automotive industry. VDA 6.5 is a guideline for managing product audit programmes that allows organisations to develop a classification scheme adapted to their products. With a VDA 6.5 product audit, you can identify customer wishes, review products in this respect, and initiate potential improvement actions. This makes VDA 6.5 an efficient tool to further develop the QM system and products of an organisation. Well-qualified auditors are necessary for the implementation. In this training they can acquire specific expertise. TARGET AUDIENCE This training is for personnel who plan or conduct product audits. OBJECTIVES In this one-day training, participants are acquainted with the structure of audit programmes and the sequence of a product audit – from planning and conducting to the follow-up, reporting and correction actions to be implemented. Methods are presented for identifying possible risks and product improvements to sustainably reduce the complaints ratio. CONCEPTS AND METHODS During the training, technical lectures, discussions and exchange of experience alternate. PREREQUISITES FOR ATTENDANCE Participants should already be familiar with product audits. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 6.5 (not included in course fee) DURATION 1 full day or 2 half days CLASS SIZE Up to 12 delegates

Core Tools II (SPC & MSA) Compact CT201C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports achieving planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the training program deals with statistical methods in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 2 full days or 4 half-days CLASS SIZE Up to 16 delegates

ID318 VDA 6.5 Product Auditor Qualification BACKGROUND AND TOPICS Product audits are an especially important method to ensure product quality in the automotive industry. VDA 6.5 is a guideline for managing product audit programmes that allows organisations to develop a classification scheme adapted to their products. With a VDA 6.5 product audit, you can identify customer wishes, review products in this respect, and initiate potential improvement actions. This makes VDA 6.5 an efficient tool to further develop the QM system and products of an organisation. Well-qualified auditors are necessary for the implementation. In this training they can acquire specific expertise. TARGET AUDIENCE This training is for personnel who plan or conduct product audits. OBJECTIVES In this one-day training, participants are acquainted with the structure of audit programmes and the sequence of a product audit – from planning and conducting to the follow-up, reporting and correction actions to be implemented. Methods are presented for identifying possible risks and product improvements to sustainably reduce the complaints ratio. CONCEPTS AND METHODS During the training, technical lectures, discussions and exchange of experience alternate. PREREQUISITES FOR ATTENDANCE Participants should already be familiar with product audits. CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. SUPPLEMENTARY MATERIAL VDA Volume 6.5 - Quality Management, Product Audit Publication - not included in course fee. DURATION 2 half days CLASS SIZE Up to 12 delegates

IATF 16949:2016 for Practitioners OVERVIEW Your organisation is preparing for certification to the new IATF 16949:2016 and must deal with the actual implementation of the new requirements. During this training, you will be introduced to the requirements of both the IATF 16949 and ISO 9001 latest standards and receive specific guidance on how to interpret the requirements and on what has to be done to transition these requirements into your organisation’s QMS. This training will help define the step-by-step approach needing to be followed. TARGET AUDIENCE Automotive supplier personnel involved in planning, roll-out and management of the IATF 16949 certification in their organisation. TRAINING CONTENT - ISO 9001:2015 & IATF 16949:2016 requirements overview. - Guidance for implementation within the organisation, with focus on existing requirements needing review and new requirements needing implementation. - Practical tools to guide you through your transition. - Insights into IATF 16949 certification procedures. COURSE PRE-REQUISITES None SUPPLEMENTARY MATERIAL (not included in course pricing) - QM System Standard IATF 16949:2016 - QM System Standard ISO 9001:2015 DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

ID382 VDA 6.3:2023 Certified Process Auditor OVERVIEW The examination leading to a certificate allows you to have your qualification independently confirmed so that you can meet the requirements of customers or suppliers regarding auditor competence. Your certificate will indicate that as a VDA 6.3 Auditor, you are able and authorized to independently conduct process audits both internally and on the premises of your suppliers, and as a service provider. PREREQUISITES - A copy of your certificate of qualification for the training "VDA 6.3:2023 – Process Auditor – Qualification” - Proof of completion of a three-day auditor qualification course based on DIN EN ISO 19011 or qualification for VDA Quality Manager and Internal Auditor - Proof of knowledge of the Automotive Core Tools (ID 415:2022 or ID 417:2019) or two-day training from another provider + Automotive Core Tools Quiz from VDA QMC - Proof of a least five years of full-time professional experience at the production company, and at least two years in quality-related fields of activity (personal data sheet). Admission to the exam is only granted after a successful review of the application. EXAMINATION The examination takes place in the form of an audit simulation. The assessment is focused on the performance of the auditor during the simulation. Audit preparation, auditor behaviour during the simulation, and debriefing follow-up are evaluated. The examination consists of: - a preparation phase (30 minutes) - an audit simulation (25 minutes) - a formulation, evaluation, and justification of findings (10 minutes) - an interview (5-10 minutes) For preparation, you may use the written training materials handed out (incl. standards) during the VDA training you have attended, which you must bring to the examination yourself. CERTIFICATE After passing the examination you will receive a certificate with a registered number.

Statistical Process Control (SPC) CT201SPC OVERVIEW Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments. TARGET AUDIENCE QA managers, quality engineers, manufacturing engineers, technical warranty managers, chemists, quality analysts, CQI coordinators, quality auditors, quality technicians, and SPC coordinators. TRAINING CONTENT - Understand how SPC integrates into the total quality system - - Data collection check sheet - Select and use Control Charts xbar/R, xbar/S for variables - Basics of attribute Charts - Establish control chart limits - Establish rules for out-of-control occurrences - Histogram and Process Capability pp/ppk and cp/cpk - Demonstrate an understanding of troubleshooting using Pareto and Scatter Diagram - Differentiate the implementation and management issues associated with SPC COURSE PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle DURATION 2 full days or 4 half days CLASS SIZE Up to 16 delegates

Core Tools II (SPC, MSA, Lean Six Sigma) CT200C OVERVIEW Successful project work requires knowledge of planning processes and methods and an understanding of the interrelation between the methods. This training shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results, and how the methods are deployed correctly and efficiently. The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation. The second part of the three-part training program deals with statistical methods and the basics of Lean Six Sigma in the process design and development phase and production. TARGET AUDIENCE The SPC & MSA Compact Training is designed for personnel in project teams for product and process design and development, especially in planning, preproduction, test and inspection planning, and quality. TRAINING CONTENT SPC - Statistical Process Control - The Process Description - Normal Distribution and the Histogram - Stable Processes - Control Charts: Variable and Attribute - Constructing an X-bar/R Chart: Variable - Constructing a p Chart and u Chart: Attribute - Process Capability - Process Improvement & Process Control MSA - Measurement System Analysis - Components of Measurement Errors - Resolution / Discrimination - Accuracy (Bias Effects) - Precision: Repeatability and Reproducibility - Gauge R&R Study (Variable) - Attribute R&R - How to Reduce Measurement Errors Lean Six Sigma Principles - DMAIC – Define Measure Analyze Improve Control PRE-REQUISITES Basic knowledge of quality methods in the Product Life Cycle. DURATION 5 half-days CLASS SIZE Up to 16 delegates